I have tried to send requests via normal support channels, about 10 or so over the last 6 months, bu

I have tried to send requests via normal support channels, about 10 or so over the last 6 months, but they're never answered. Probably leaving it to my non-existent account manager to pick up

Shin•6/12/25, 9:11 AM

Hi,
I'd appreciate if somebody educates me on Cloudflare Stream storage capacity.
My Cloudflare Stream dashboard shows
---
Storage Capacity
You have 54 videos in your Stream library.
You have 843 minutes of video content in your Stream library.
Your storage capacity is 3,000 minutes (72% remaining).
---
However, I received a warning email after uploading 30 minute video.
---
You are using 83% of your Stream storage capacity. Once you have used 100% of your storage, you will not be able to upload new videos to Stream.

You are subscribed for 3000 minutes of storage and you have 504 minutes remaining.

To add more storage, visit the Stream Dashboard.
---
Is Dashboard broken? Or is notification threshold broken?

Aajbeaven I have tried to send requests via normal support channels, about 10 or so over t...

1984 Ford Laser•6/12/25, 9:13 AM

Honestly yeah sounds like account is broken. Have you tried making a new one and seeing if that works?

ajbeavenOP•6/12/25, 9:14 AM

I mean, I could - but I really don't want to migrate all my websites to a new account if possible. Based on the other examples shown, like you say, there should just be a button

1984 Ford Laser•6/12/25, 11:10 AM

This is what mine looks like for context

1984 Ford Laser•6/12/25, 11:50 AM

Not sure if this is a bug, still investigating, but most HLS players can't work with the M3U8 manifest generated by Live Instant Clipping. I'm trying to nail down which part of the initial manifest is causing issues, but when providing a specific rendition's manifest the loading issues are gone

1984 Ford Laser•6/13/25, 7:56 AM

Are restream outputs for a Live Input sent before or after being encoded?

SAPP • Đoàn Quang Cường•6/13/25, 9:28 AM

Hi,
I’ve been experiencing intermittent segment errors (canceled) when streaming my video since yesterday (June 12). The video freezes and doesn’t continue loading. I’m not sure if it’s related to the Cloudflare outage on June 12.

SSAPP • Đoàn Quang Cường Hi, I’ve been experiencing intermittent segment errors (canceled) when streaming...

1984 Ford Laser•6/13/25, 10:04 AM

When did you most recently get errors? Any outage related errors were sorted 12ish hours ago

SAPP • Đoàn Quang Cường•6/13/25, 10:05 AM

@1984 Ford Laser At the moment, I’m still experiencing the issue.

1984 Ford Laser•6/13/25, 10:06 AM

With a specific video or across your account?

11984 Ford Laser With a specific video or across your account?

SAPP • Đoàn Quang Cường•6/13/25, 10:08 AM

I’ve tested it with multiple videos with my account and encountered the same issue.
It only happens occasionally, not every time.
Before June 12, I almost never experienced this problem.

SAPP • Đoàn Quang Cường•6/13/25, 10:10 AM

1984 Ford Laser•6/13/25, 10:10 AM

Same for newly uploaded videos? Seems like a weird issue for sure

11984 Ford Laser Same for newly uploaded videos? Seems like a weird issue for sure

SAPP • Đoàn Quang Cường•6/13/25, 10:12 AM

Yes, even videos I just uploaded are experiencing the same issue.

SamoSadlaker•6/14/25, 1:33 PM

I'm experiencing some strange issues with my stream. I've tried various settings — with and without low latency — and also adjusted OBS settings based on an older question related to the "green screen" problem. I even created a new live input, since the previous one showed an Internal Server Error.

Basically, when I start streaming from OBS, the stream works for the first 8 seconds, but then a green screen appears.

1984 Ford Laser•6/15/25, 12:32 AM

What are your settings on OBS?

1984 Ford Laser•6/15/25, 1:18 AM

I wish that live videos would support GIF thumbnails once they turn into VODs. I assume the gif thumbnail endpoint checks if the

liveInput

liveInput

field is filled or not and denies the request, regardless of whether its still actually live or not

11984 Ford Laser What are your settings on OBS?

SamoSadlaker•6/15/25, 9:38 AM

1984 Ford Laser•6/15/25, 10:04 AM

Try a keyframe interval of 3 and a profile of main/baseline. Otherwise I would say its related to your hardware/software in some way

1984 Ford Laser•6/15/25, 11:41 AM

Has anyone used Live Instant Clipping and know any tips to speed up processing time? It's a minimum of 7 seconds to produce an MP4 clip currently which is too slow for my use case

11984 Ford Laser Try a keyframe interval of 3 and a profile of main/baseline. Otherwise I would s...

SamoSadlaker•6/15/25, 12:46 PM

It works now, thanks for your help

SamoSadlaker•6/15/25, 6:13 PM

Do you know why it's not possible to use Cloudflare's player when using allowedOrigins? The video below uses Video.js and works fine

SSamoSadlaker Do you know why it's not possible to use Cloudflare's player when using allowedO...

1984 Ford Laser•6/15/25, 9:49 PM

Do you know what allowedOrigins does?

11984 Ford Laser Same for newly uploaded videos? Seems like a weird issue for sure

SAPP • Đoàn Quang Cường•6/16/25, 1:13 AM

Have you checked this issue for me yet?
I'm still experiencing this error when watching the video.
This causes the video to freeze for a long time before resuming, which affects the viewer's experience.

SSAPP • Đoàn Quang Cường Have you checked this issue for me yet? I'm still experiencing this error when w...

1984 Ford Laser•6/16/25, 1:15 AM

Not really much I can check when I dont work for Cloudflare, I was just trying to provide some troubleshooting tips

11984 Ford Laser Not really much I can check when I dont work for Cloudflare, I was just trying t...

SAPP • Đoàn Quang Cường•6/16/25, 1:18 AM

Oh, sorry. Thanks for the advice!

husnain_46•6/16/25, 8:27 PM

Hey everyone!
I’m using the Cloudflare Stream player and running into an issue. I can't seem to get the play/pause functionality to work programmatically.

I have embedded the player in an iframe and tried using the Stream(iframe) method to access the player instance, but when i run player.pause(), it doesn't pause the video. Looks as if the method didn't run.

1984 Ford Laser•6/17/25, 11:52 AM

Would be cool to be able to set a watermark profile to a live clipped video
Would also be cool to let me edit videos using Media Transformations so I can add my own watermarks and transitions as necessary

SSAPP • Đoàn Quang Cường Have you checked this issue for me yet? I'm still experiencing this error when w...

Onnyx•6/18/25, 9:20 AM

We have been having this issue for the past 2 weeks. We've had to move to MUX because support won't answer, and viewers were getting upset (rightfully so).

Onnyx•6/18/25, 9:23 AM

First time it happened to us was on the 10th of June. It keeps happening. We reuploaded some of the videos but still no resolution to the problem.

OOnnyx We have been having this issue for the past 2 weeks. We've had to move to MUX be...

SAPP • Đoàn Quang Cường•6/18/25, 10:38 AM

yep, You can raise this issue in my topic so the technical team can handle it as soon as possible.

@Onnyx
https://community.cloudflare.com/t/experiencing-intermittent-segment-errors-canceled-video-streaming/808125

Revena•6/19/25, 5:01 PM

Hi, i am new to cloudflare, we have almost 2000+ videos on cloudflare stream, is there any way to download all the videos? like with API or something?

geosir•6/19/25, 9:08 PM

Is anyone else having issues with WebRTC WHIP/WHEP streams? They were working just this morning, but seemed to stop working for us by around 2:30pm ET.

geosir•6/19/25, 9:27 PM

This seems to extend to SRT for us too. Running

gst-launch-1.0 -v videotestsrc ! x264enc ! srtsink uri=srt://<input url>

gst-launch-1.0 -v videotestsrc ! x264enc ! srtsink uri=srt://<input url>

on my local machine produces a video entry on the dashboard which shows Live but then goes to Error. Gstreamer shows error logs

WARNING: from element /GstPipeline:pipeline0/GstSRTSink:srtsink0: Socket is broken or closed. Trying to reconnect

WARNING: from element /GstPipeline:pipeline0/GstSRTSink:srtsink0: Socket is broken or closed. Trying to reconnect

This is the same behavior on our production infrastructure and network (different from my local machine).

edit: SRT is working - this test was missing

mpegtsmux

mpegtsmux

. The correct pipeline should be

gst-launch-1.0 videotestsrc ! x264enc ! mpegtsmux ! srtsink uri=...

gst-launch-1.0 videotestsrc ! x264enc ! mpegtsmux ! srtsink uri=...

, which works. WebRTC is still not connecting via Gstreamer though.

edit2: I think I've narrowed it down to a STUN issue. OBS gets a successful STUN response, but Gstreamer and python's aioice send different packets which don't get responses. Gstreamer was working for us before without changes for months until now, so trying to figure out what's happened.

1984 Ford Laser•6/19/25, 9:35 PM

Just tested with OBS and whip seems to be working fine for me

RRevena Hi, i am new to cloudflare, we have almost 2000+ videos on cloudflare stream, is...

1984 Ford Laser•6/20/25, 12:09 AM

You'd need to build some other method via API to do this

To add as a feature request, it would be useful in the dash to have radio button selectors for each video and an option to do batch options like download or delete on all selected

ilsubyeega•6/20/25, 4:31 AM

while i cannot find any pricing information about webrtc here, will there any pricing difference between normal http/rtmp based versus whip/whep stream?

ilsubyeega•6/20/25, 4:32 AM

the docs shows will be priced just like the rest of cloudflare streamwill be priced just like the rest of cloudflare stream however, i wanted to clarify this

ilsubyeega•6/20/25, 4:37 AM

and for live webrtc latency, will be media get transencoded while achieving sub-second latency or host should do compatible live?

SSAPP • Đoàn Quang Cường yep, You can raise this issue in my topic so the technical team can handle it as...

Onnyx•6/23/25, 1:53 PM

This is still happening. Have you heard anything form Stream support?

OOnnyx This is still happening. Have you heard anything form Stream support?

SAPP • Đoàn Quang Cường•6/25/25, 3:37 AM

yep,
They are currently investigating and addressing the issue. If you have any additional details or error descriptions, feel free to leave a comment.
https://community.cloudflare.com/t/experiencing-intermittent-segment-errors-canceled-video-streaming/808125/20

pol•6/25/25, 9:56 AM

Hi everyone, simple question here, how can I have the data of viewers count if I choose to not show it embeded in the player ? Is there anywhere in the dashboard where I could find theses stats (currently only found minutes delivered in the analysis) ? The current comportement seems to be that if I de activate the viewers counter in the player, I can no longer access it trought the API even if i'm authenticated.

mizticNZ•6/25/25, 12:03 PM

https://developers.cloudflare.com/stream/getting-analytics/live-viewer-count/

Cloudflare Docs

Get live viewer counts

The Stream player has full support for live viewer counts by default. To get the viewer count for live videos for use with third party players, make a GET request to the /views endpoint.

Thulinma•6/25/25, 2:04 PM

Heya! Trying to stream into Cloudflare Stream using WebRTC - the SDP exchange is succesful, STUN is also succesful, but dTLS handshake times out. It looks like the Cloudflare server is ignoring our ClientHello message. Is there any way to find out why?

MMD are you doing this with JS in a web browser or another way?

Thulinma•6/25/25, 11:40 PM

My own software (MistServer). I'm compatibility testing our new WHIP implementation against Cloudflare, trying to figure out why it's not working.
I know my network config and the connection should succeed like this - other tools can also connect just fine despite sending almost identical UDP packets. (There are some small differences in the dTLS ClientHello because our dTLS stack is using mbedtls as the library while most other tools out there use other libs - but I don't see any differences that should change the outcome.... and I tried setting the ciphersuite configuration identical to e.g. Chrome's defaults and that made no difference either

)
I should have mentioned the STUN messages that are succeeding are the ones to cloudflare's WebRTC IP/port returned from the SDP, not a separate STUN server. Which is to say, there is already bidirectional traffic on that UDP localport/localip/remoteport/remoteip combination, so I would expect that the ClientHello is actually arriving, but Cloudflare's server is purposefully not responding to it... for reasons I can't really debug.

Thulinma•6/25/25, 11:42 PM

(And, of course, the same code does work with several other endpoints we've tried pushing to - so it must be some incompatibility that is in the implementation details...)

ArcticCord•6/28/25, 10:14 PM

Hello, I was wondering how to activate Stream WebRTC (WHIP/WHEP) live inputs? Trying to do live streaming on a web app I am building, read that it is in beta and needs to get enabled?

Staub81•6/28/25, 11:06 PM

Hi- I've got a couple questions.
First- what's the status of WebRTC for Cloudflare Stream? Doesn't seem to be much progress over the past year and am wondering if we need to be looking for another WebRTC solution (recording, analytics, simulcast etc).

Second- When we create a live input, and use a browser to stream using whip- we often get poor audio quality (compressed/distorted). This has happened on multiple PCs, as well as Macs, using multiple browsers, as well as multiple sound conversion devices. We can use an app like Vmeter to change audio drivers, which will eventually resolve the issue, however there doesn't seem to be a pattern to or consistency to resolving it. Anyone else experienced this?

I have tried to send requests via normal support channels, about 10 or so over the last 6 months, bu

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