We have been having this issue for the past 2 weeks. We've had to move to MUX because support won't

We have been having this issue for the past 2 weeks. We've had to move to MUX because support won't answer, and viewers were getting upset (rightfully so).

OnnyxOP•6/18/25, 9:23 AM

First time it happened to us was on the 10th of June. It keeps happening. We reuploaded some of the videos but still no resolution to the problem.

OOnnyx We have been having this issue for the past 2 weeks. We've had to move to MUX be...

SAPP • Đoàn Quang Cường•6/18/25, 10:38 AM

yep, You can raise this issue in my topic so the technical team can handle it as soon as possible.

@Onnyx
https://community.cloudflare.com/t/experiencing-intermittent-segment-errors-canceled-video-streaming/808125

Revena•6/19/25, 5:01 PM

Hi, i am new to cloudflare, we have almost 2000+ videos on cloudflare stream, is there any way to download all the videos? like with API or something?

geosir•6/19/25, 9:08 PM

Is anyone else having issues with WebRTC WHIP/WHEP streams? They were working just this morning, but seemed to stop working for us by around 2:30pm ET.

geosir•6/19/25, 9:27 PM

This seems to extend to SRT for us too. Running

gst-launch-1.0 -v videotestsrc ! x264enc ! srtsink uri=srt://<input url>

gst-launch-1.0 -v videotestsrc ! x264enc ! srtsink uri=srt://<input url>

on my local machine produces a video entry on the dashboard which shows Live but then goes to Error. Gstreamer shows error logs

WARNING: from element /GstPipeline:pipeline0/GstSRTSink:srtsink0: Socket is broken or closed. Trying to reconnect

WARNING: from element /GstPipeline:pipeline0/GstSRTSink:srtsink0: Socket is broken or closed. Trying to reconnect

This is the same behavior on our production infrastructure and network (different from my local machine).

edit: SRT is working - this test was missing

mpegtsmux

mpegtsmux

. The correct pipeline should be

gst-launch-1.0 videotestsrc ! x264enc ! mpegtsmux ! srtsink uri=...

gst-launch-1.0 videotestsrc ! x264enc ! mpegtsmux ! srtsink uri=...

, which works. WebRTC is still not connecting via Gstreamer though.

edit2: I think I've narrowed it down to a STUN issue. OBS gets a successful STUN response, but Gstreamer and python's aioice send different packets which don't get responses. Gstreamer was working for us before without changes for months until now, so trying to figure out what's happened.

1984 Ford Laser•6/19/25, 9:35 PM

Just tested with OBS and whip seems to be working fine for me

RRevena Hi, i am new to cloudflare, we have almost 2000+ videos on cloudflare stream, is...

1984 Ford Laser•6/20/25, 12:09 AM

You'd need to build some other method via API to do this

To add as a feature request, it would be useful in the dash to have radio button selectors for each video and an option to do batch options like download or delete on all selected

ilsubyeega•6/20/25, 4:31 AM

while i cannot find any pricing information about webrtc here, will there any pricing difference between normal http/rtmp based versus whip/whep stream?

ilsubyeega•6/20/25, 4:32 AM

the docs shows

will be priced just like the rest of cloudflare stream

will be priced just like the rest of cloudflare stream

however, i wanted to clarify this

ilsubyeega•6/20/25, 4:37 AM

and for live webrtc latency, will be media get transencoded while achieving sub-second latency or host should do compatible live?

SSAPP • Đoàn Quang Cường yep, You can raise this issue in my topic so the technical team can handle it as...

OnnyxOP•6/23/25, 1:53 PM

This is still happening. Have you heard anything form Stream support?

OOnnyx This is still happening. Have you heard anything form Stream support?

SAPP • Đoàn Quang Cường•6/25/25, 3:37 AM

yep,
They are currently investigating and addressing the issue. If you have any additional details or error descriptions, feel free to leave a comment.
https://community.cloudflare.com/t/experiencing-intermittent-segment-errors-canceled-video-streaming/808125/20

pol•6/25/25, 9:56 AM

Hi everyone, simple question here, how can I have the data of viewers count if I choose to not show it embeded in the player ? Is there anywhere in the dashboard where I could find theses stats (currently only found minutes delivered in the analysis) ? The current comportement seems to be that if I de activate the viewers counter in the player, I can no longer access it trought the API even if i'm authenticated.

mizticNZ•6/25/25, 12:03 PM

https://developers.cloudflare.com/stream/getting-analytics/live-viewer-count/

Cloudflare Docs

Get live viewer counts

The Stream player has full support for live viewer counts by default. To get the viewer count for live videos for use with third party players, make a GET request to the /views endpoint.

Thulinma•6/25/25, 2:04 PM

Heya! Trying to stream into Cloudflare Stream using WebRTC - the SDP exchange is succesful, STUN is also succesful, but dTLS handshake times out. It looks like the Cloudflare server is ignoring our ClientHello message. Is there any way to find out why?

MMD are you doing this with JS in a web browser or another way?

Thulinma•6/25/25, 11:40 PM

My own software (MistServer). I'm compatibility testing our new WHIP implementation against Cloudflare, trying to figure out why it's not working.
I know my network config and the connection should succeed like this - other tools can also connect just fine despite sending almost identical UDP packets. (There are some small differences in the dTLS ClientHello because our dTLS stack is using mbedtls as the library while most other tools out there use other libs - but I don't see any differences that should change the outcome.... and I tried setting the ciphersuite configuration identical to e.g. Chrome's defaults and that made no difference either

)
I should have mentioned the STUN messages that are succeeding are the ones to cloudflare's WebRTC IP/port returned from the SDP, not a separate STUN server. Which is to say, there is already bidirectional traffic on that UDP localport/localip/remoteport/remoteip combination, so I would expect that the ClientHello is actually arriving, but Cloudflare's server is purposefully not responding to it... for reasons I can't really debug.

Thulinma•6/25/25, 11:42 PM

(And, of course, the same code does work with several other endpoints we've tried pushing to - so it must be some incompatibility that is in the implementation details...)

ArcticCord•6/28/25, 10:14 PM

Hello, I was wondering how to activate Stream WebRTC (WHIP/WHEP) live inputs? Trying to do live streaming on a web app I am building, read that it is in beta and needs to get enabled?

Staub81•6/28/25, 11:06 PM

Hi- I've got a couple questions.
First- what's the status of WebRTC for Cloudflare Stream? Doesn't seem to be much progress over the past year and am wondering if we need to be looking for another WebRTC solution (recording, analytics, simulcast etc).

Second- When we create a live input, and use a browser to stream using whip- we often get poor audio quality (compressed/distorted). This has happened on multiple PCs, as well as Macs, using multiple browsers, as well as multiple sound conversion devices. We can use an app like Vmeter to change audio drivers, which will eventually resolve the issue, however there doesn't seem to be a pattern to or consistency to resolving it. Anyone else experienced this?

SStaub81 Hi- I've got a couple questions. First- what's the status of WebRTC for Cloudfla...

1984 Ford Laser•6/28/25, 11:08 PM

RealtimeKit is what you will be looking for regarding a good WebRTC solution

11984 Ford Laser RealtimeKit is what you will be looking for regarding a good WebRTC solution

Staub81•6/28/25, 11:10 PM

Thank you-

HID3FICIT•6/29/25, 6:55 PM

Will cloudflare support in a near future rtmp on stream?

HID3FICIT•6/29/25, 6:56 PM

Some manufacturers like black magic supports rtmp but not rtmps

Thulinma•6/29/25, 7:30 PM

... is this channel ever read by anyone that actually works at cloudflare? I get the distinct impression that there simply is no actually useful support.

(If there is a better place to get answers I'd love to know about it, but everywhere seems to direct to this Discord server...)

TThulinma ... is this channel ever read by anyone that actually works at cloudflare? I get...

1984 Ford Laser•6/30/25, 1:51 AM

What issues are you having with Stream?

11984 Ford Laser What issues are you having with Stream?

Thulinma•6/30/25, 9:15 AM

No response to the WHIP dTLS ClientHello. The message I posted a few days ago mentioned it (15 messages up from this one, and the couple messages right below).
I think the only way to further debug this is to get some information from the receiving side to understand why the handshake is being ignored, but I'm not aware of any way to get that information.

Thulinma•6/30/25, 9:55 AM

Yeah, I tried everything I could think of and at this point am stuck. But we're not going to pay for anything remotely close to enterprise because 1) support experience so far is absolutely terrible and 2) we're not even the client. We're building this integration for others, not for ourselves. We don't even use any cloudflare service whatsoever - our customers do.
So I guess we'll just recommend competing services to our customers in the meanwhile.

Thulinma•6/30/25, 11:01 AM

We are a competitor to those, so that doesn't make sense.

kai•6/30/25, 11:03 AM

Is it possible to add CORS headers in the response received from cloudflare stream similar to R2?

marconline2000•6/30/25, 12:51 PM

Not sure if anyone can help -- I uploaded about 45k video clips to Stream yesterday. I have validated in the API that all are reporting

state: ready

state: ready

and

pctComplete: 100.0000

pctComplete: 100.0000

in their statuses. YET, the majority will not stream or embed yet, even though the thumbnails are present. Is there a silent backend processing I am not aware of that I need to wait for before the videos are all actually streamable?

Mmarconline2000 Not sure if anyone can help -- I uploaded about 45k video clips to Stream yester...

marconline2000•6/30/25, 5:31 PM

for the record, for allowed origins ["*"] does not equal []

MMD how are they different to cloudflare? you can a/b their webrtc infrastructure wh...

Thulinma•6/30/25, 5:39 PM

Sure. If anyone could tell me how cloudflare's WebRTC infra worked..? Can't a/b anything if it's a black box. But I'm going to make some assumptions on what cloudflare probably is using under the hood (I found an open source WebRTC library that exhibits the same behaviour, at least...) and work on resolving that and hope that it fixes cloudflare too.

Nutrition Quantique•7/2/25, 8:00 AM

Hello, I have an issue for one video on mu Stream account (I have the 50$ per month plan), its ok for 100+ videos, but only one stay in "Pending Upload" statut since more than 48 hrs, it's my biggest file, 2.8 Go, maybe for that reason ? :x Thanks for help!

NNutrition Quantique Hello, I have an issue for one video on mu Stream account (I have the 50$ per mo...

1984 Ford Laser•7/2/25, 9:42 AM

The size shouldn't matter, I regularly upload 5GB+ files. Are you uploading the file yourself? I would retry the upload

11984 Ford Laser The size shouldn't matter, I regularly upload 5GB+ files. Are you uploading the ...

Nutrition Quantique•7/2/25, 9:53 AM

I already tried 2 times, at different days, so weird

NNutrition Quantique I already tried 2 times, at different days, so weird

1984 Ford Laser•7/2/25, 10:08 AM

Are you uploading via the UI in Stream or via API/tus?

11984 Ford Laser Are you uploading via the UI in Stream or via API/tus?

Nutrition Quantique•7/2/25, 10:10 AM

via the UI, drag n drop

1984 Ford Laser•7/2/25, 10:10 AM

So are you confirming that the upload actually completes?

1984 Ford Laser•7/2/25, 10:10 AM

Like there's a progress bar you need to wait for

Nutrition Quantique•7/2/25, 10:11 AM

mm i didnt remember see the full 100% bar in front of me, I'll try again and watch carefully is the load is full

1984 Ford Laser•7/2/25, 10:12 AM

yeah you always wanna wait for the bar to finish lol if you navigate away it cancels the upload and the existing upload will sit in that pending state forever

We have been having this issue for the past 2 weeks. We've had to move to MUX because support won't

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