Heroic Games Launcher•7mo ago

so when i try to changethe wine/crossoverits just goes back to the normal selection

how can i fix this

broad-emerald•6/15/25, 11:06 AM

What you mean by "normal selection"? Perhaps some screenshots would help.

forward-apricotOP•6/15/25, 11:09 AM

okkk

forward-apricotOP•6/15/25, 11:10 AM

here

HeroicBotAPP•6/15/25, 3:51 PM

Please see the following images on how to send a Heroic / Legendary / GOGDL / Nile log file:

forward-apricotOP•6/15/25, 4:54 PM

wdym

forward-apricotOP•6/15/25, 4:55 PM

i deleted the game

forward-apricotOP•6/15/25, 4:55 PM

but

forward-apricotOP•6/15/25, 4:55 PM

im getting it again

forward-apricotOP•6/15/25, 4:55 PM

and ill see

forward-apricotOP•6/15/25, 4:55 PM

what happens

forward-apricotOP•6/15/25, 5:15 PM

https://0x0.st/86cN.log

forward-apricotOP•6/15/25, 5:15 PM

@CommandMC

dry-scarlet•6/15/25, 5:46 PM

Game Log:
IMPORTANT: Logs are disabled.
Enable verbose logs in Game's settings > Advanced tab > 'Enable verbose logs' before reporting an issue.

dry-scarlet•6/15/25, 5:46 PM

but also send the heroic/gog log as requested

forward-apricotOP•6/15/25, 5:56 PM

wdym

Mmoderate-tomato Empty message

popular-magenta•6/15/25, 5:57 PM

send in this log but in the heroic section, not the game's section

Fforward-apricot wdym

popular-magenta•6/15/25, 5:58 PM

and for the game, make sure you have these settings set before you send a game log

forward-apricotOP•6/15/25, 6:10 PM

i did

dry-scarlet•6/15/25, 6:12 PM

you didnt

dry-scarlet•6/15/25, 6:13 PM

that log is a game log. Post the heroic and gog logs (or wherever this game is from) as described by CommandMC

dry-scarlet•6/15/25, 6:14 PM

also if you want to post game log, you have to enable verbose logging which the end of the log i quoted tells you how

dry-scarlet•6/15/25, 6:14 PM

you can also follow these instructions:

HeroicBotAPP•6/15/25, 6:14 PM

To help you, we need a game log. Please see the following images on how to get it.

forward-apricotOP•6/15/25, 6:26 PM

ohhhh okay

forward-apricotOP•6/15/25, 7:34 PM

https://0x0.st/86Ai.log

forward-apricotOP•6/15/25, 7:34 PM

here u go man

forward-apricotOP•6/15/25, 7:34 PM

@Allora

dry-scarlet•6/15/25, 7:38 PM

where's your heroic log, this is the 4th or 5th time i noted you need to post that too

forward-apricotOP•6/15/25, 7:39 PM

which

forward-apricotOP•6/15/25, 7:39 PM

that is

forward-apricotOP•6/15/25, 7:39 PM

ohh

dry-scarlet•6/15/25, 7:39 PM

you already got the instructions for it

forward-apricotOP•6/15/25, 7:39 PM

https://0x0.st/86A-.log

forward-apricotOP•6/15/25, 7:39 PM

sorryyyyy iam new

dry-scarlet•6/15/25, 7:39 PM

anyway i dont have a mac so i cant really help just you needed to post these logs

forward-apricotOP•6/15/25, 7:39 PM

well i did

forward-apricotOP•6/15/25, 7:40 PM

now what

dry-scarlet•6/15/25, 7:41 PM

wait for someone who knows anything about mac shows up

forward-apricotOP•6/15/25, 7:41 PM

well who does

forward-apricotOP•6/15/25, 7:41 PM

could u try to ping em

dry-scarlet•6/15/25, 7:42 PM

they'll reply when they can.. im not going to ping anyone because frankly its the weekend and everyone is a volunteer.. when someone has time and knows the answer they will reply

forward-apricotOP•6/15/25, 7:42 PM

okkk

awake-maroon•6/15/25, 8:20 PM

is that log uploaded after trying to change the setting? because there should be something in the logs when you do that and I don't see anything

make sure you

open heroic
try to change the setting
then share the heroic log

Aawake-maroon is that log uploaded after trying to change the setting? because there should be...

popular-magenta•6/15/25, 8:25 PM

ariel do you mind checking moderator chat?

popular-magenta•6/15/25, 8:26 PM

i just tried it myself and i can confirm it does look like a bug but the log doesnt really show anything useful

Fforward-apricot https://0x0.st/86Ai.log

popular-magenta•6/15/25, 8:30 PM

can you install msxml3msxml3 with winetricks?

popular-magenta•6/15/25, 8:31 PM

so when i try to changethe wine/crossoverits just goes back to the normal selection

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