Immich•6mo ago

I can't find my cd

It says it's in wsl.localhost\docker-desktop\home\shiv\immich-app

But my home page is empty but i remember i did make shiv folder in here

Immich•6/28/25, 12:09 AM

:wave: Hey @Shivansh,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•6/28/25, 12:09 AM

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

NoMachine•6/28/25, 12:56 AM

what exactly are you trying to find ?

NNoMachine what exactly are you trying to find ?

ShivanshOP•6/28/25, 1:03 AM

I am trying to find my cd so that i can update my server

NNoMachine what exactly are you trying to find ?

ShivanshOP•6/28/25, 1:03 AM

It says it's in wsl.localhost\docker-desktop\home\shiv\immich-app

It says on the top it's here but my home folder is empty

Zeus•6/28/25, 1:16 AM

FYI this looks like a windows related issue, not immich. We do not recommend windows so we may not be able to really help much

Alex Tran•6/28/25, 1:40 AM

Have you tried using the terminal to access to wsl and navigate to that path?

Alex Tran•6/28/25, 1:40 AM

It might be file system type incompatibility for file explorer

AAlex Tran Have you tried using the terminal to access to wsl and navigate to that path?

ShivanshOP•6/28/25, 1:52 AM

@Defanoux

AAlex Tran Have you tried using the terminal to access to wsl and navigate to that path?

Defanoux•6/28/25, 1:54 AM

i believe we tried this

Defanoux•6/28/25, 1:54 AM

like wsl -d docker-desktop

Defanoux•6/28/25, 1:54 AM

right?

ShivanshOP•6/28/25, 1:54 AM

Yes

Defanoux•6/28/25, 1:55 AM

it brought us to /tmp/docker-desktop-root/run/desktop/mnt/host/c/Users/Dell/desktop

Mraedis•6/28/25, 7:38 AM

Try a full restart of docker desktop / WSL, easiest is to just do a reboot

ShivanshOP•6/28/25, 12:46 PM

I made the immich-app in the docker desktop folder is that an issue?

MMraedis Try a full restart of docker desktop / WSL, easiest is to just do a reboot

ShivanshOP•6/28/25, 12:47 PM

So essentially i opened the Docker-desktop and the created a folder shiv and made the immich-app inside it

NoMachine•6/28/25, 1:14 PM

https://tenor.com/view/brooklyn-nine-nine-terry-jeffords-why-b99-brooklyn99-gif-21715381

Tenor

NNoMachine https://tenor.com/view/brooklyn-nine-nine-terry-jeffords-why-b99-brooklyn99-gif-...

ShivanshOP•6/28/25, 2:02 PM

Is that a problem? I followed a yt tutorial

NNoMachine https://tenor.com/view/brooklyn-nine-nine-terry-jeffords-why-b99-brooklyn99-gif-...

ShivanshOP•6/28/25, 2:02 PM

And now that docker desktop is empty and my immich-app folder is missing and the server is still running

NoMachine•6/28/25, 2:03 PM

open a command shell and type

docker ps

docker ps

NNoMachine open a command shell and type `docker ps`

ShivanshOP•6/28/25, 2:03 PM

Cmd?

NoMachine•6/28/25, 2:03 PM

paste the results here

NNoMachine paste the results here

ShivanshOP•6/28/25, 2:05 PM

rn_image_picker_lib_temp_d30ebe8b-0a5f-49ed-b001-7a9e7e63cc76.jpg

NoMachine•6/28/25, 2:08 PM

docker inspect immich_serverdocker inspect immich_server, paste the output to a file and upload it here

NoMachine•6/28/25, 2:13 PM

again, paste it to a file and upload the file here, there's no way I can read that

ShivanshOP•6/28/25, 2:13 PM

New_Text_Document.txt13.17KB

NoMachine•6/28/25, 2:15 PM

ok great, looks like a simple setup. we are going to rebuild the containers (preserving your data), since there's no way to know where is your compose file. going to need a few minutes

ShivanshOP•6/28/25, 2:16 PM

Okay, i don't understand but sounds good) although will i be able to copy all this to move it to a cm3588 nas server later?

SShivansh So essentially i opened the Docker-desktop and the created a folder shiv and mad...

ShivanshOP•6/28/25, 2:18 PM

But how did it disappeared?

Daniel•6/28/25, 2:18 PM

FYI it's likely your database is broken too. Your DB_DATA_LOCATIONDB_DATA_LOCATION is at E://GalleryE://Gallery

DDaniel FYI it's likely your database is broken too. Your `DB_DATA_LOCATION` is at `E://...

ShivanshOP•6/28/25, 2:19 PM

Yes i put it that way

Daniel•6/28/25, 2:19 PM

Without reading the docs :)

DDaniel Without reading the docs :)

ShivanshOP•6/28/25, 2:19 PM

Daniel•6/28/25, 2:19 PM

https://immich.app/docs/install/requirements#special-requirements-for-windows-users

NoMachine•6/28/25, 2:20 PM

do you have backups in E:\gallery\library\backup ?

ShivanshOP•6/28/25, 2:22 PM

NoMachine•6/28/25, 2:23 PM

create immich folder in your user home directory, download this file there https://github.com/immich-app/immich/releases/download/v1.135.3/docker-compose.yml

NoMachine•6/28/25, 2:23 PM

download this file to the same directory and rename it to .env

example.env1007B

ShivanshOP•6/28/25, 2:24 PM

User home?

rn_image_picker_lib_temp_b1227bfd-7723-497e-a4ec-c6ec4b52187a.jpg

SShivansh User home?

NoMachine•6/28/25, 2:25 PM

your windows home

NoMachine•6/28/25, 2:25 PM

c:/users/your username

NoMachine•6/28/25, 2:26 PM

then, open a cmd to that directory and run

docker compose down -v
docker compose pull
docker compose up -d

docker compose down -v
docker compose pull
docker compose up -d

give it a few minutes and login to your Immich instance. if everything is ok we can work on fixing your install to make it more safe for windows

Yuval•6/28/25, 2:29 PM

Are you using a CD disc? @Shivansh

Daniel•6/28/25, 2:29 PM

There's no way lol

YYuval Are you using a CD disc? @Shivansh

ShivanshOP•6/28/25, 2:29 PM

i dont even know whats that

ShivanshOP•6/28/25, 2:30 PM

@NoMachine

SShivansh i dont even know whats that

Daniel•6/28/25, 2:30 PM

A CD? Like a DVD, but smaller (in storage)? :HUH:

DDaniel A CD? Like a DVD, but smaller (in storage)? :HUH:

ShivanshOP•6/28/25, 2:30 PM

im using nvme

SShivansh i dont even know whats that

Yuval•6/28/25, 2:30 PM

Bruh

I can't find my cd

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