white screen after entering vp shop

Whenever i first instaleld 11.02, a white screen showed up whenever i wanted to buy vp. I cant even see the purchase options, it immediately shows up. There is an X so i can click out of it, but please help.

Solution

i finally figured it out, you need to go to your antivirus if you have one, and go to exceptions

Jump to solution

Kris•7/30/25, 3:24 AM

Did you try running Valorant as admin?

BeanOP•7/30/25, 3:35 AM

yeah i did

BeanOP•7/30/25, 3:35 AM

still the same

BeanOP•7/30/25, 3:35 AM

@Kris

Kris•7/30/25, 3:38 AM

It only shows for purchases, correct?

KKris It only shows for purchases, correct?

BeanOP•7/30/25, 3:39 AM

no, its right when i even open the vp menu. i dont see any purchase options

BeanOP•7/30/25, 3:39 AM

every other shop is ok thought if that is what you are asking

BeanOP•7/30/25, 3:39 AM

only vp

Kris•7/30/25, 3:41 AM

Oh, I see. Contact support so they can resolve the issue for you.

Kris•7/30/25, 3:42 AM

;valsupport

VANGUARD Main•7/30/25, 3:42 AM

:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

BeanOP•7/30/25, 3:44 AM

i already did

Kris•7/30/25, 3:44 AM

What did they say?

KKris What did they say?

BeanOP•7/30/25, 3:44 AM

nothing yet, been a couple of hours

BBean nothing yet, been a couple of hours

Kris•7/30/25, 3:47 AM

It may take a few days to receive a response from player support, but sometimes it may be sooner. This depends on how many tickets are currently in the queue.

BeanOP•7/30/25, 4:22 AM

@Riot Schmick

Schmick•7/30/25, 4:24 AM

sorry but idk what the issue is

Schmick•7/30/25, 4:24 AM

getting your logs and info to player support is the best way to help track it down

BeanOP•7/30/25, 4:25 AM

all g, i sent in a ticket

Kris•7/30/25, 4:25 AM

thanks for the assist schmick

Solution

Bean•7/30/25, 6:26 AM

i finally figured it out, you need to go to your antivirus if you have one, and go to exceptions

BeanOP•7/30/25, 6:26 AM

add riot client and it will work

Icarus•7/30/25, 6:27 AM

:val_Noted:

Schmick•8/1/25, 10:20 PM

hey @Bean - did you contact player support? we'd like to see if you can send in your logs on your ticket

SSchmick hey @Bean - did you contact player support? we'd like to see if you can send in ...

BeanOP•8/1/25, 10:53 PM

yes i did, i found out how to fix the issue

BeanOP•8/1/25, 10:54 PM

pretty much some anti viruses block the connection between the vp shop and and browser (apparently they are connected), so you need to add the riot games folder to the exceptions list. To get there, go to settings in your anti virus, click on exceptions, and find the riot games folder.

There is another version of this, where the vp shop eternally loads. This is also the fix for that

SSchmick hey @Bean - did you contact player support? we'd like to see if you can send in ...

BeanOP•8/1/25, 10:56 PM

though, the tool did not work and didnt give me any logs. If you still need them i can try it again

Schmick•8/1/25, 11:03 PM

let me find out from the team if we still need them, given that you found the fix

Schmick•8/1/25, 11:04 PM

thanks for responding btw!

Schmick•8/1/25, 11:34 PM

hey @Bean looks like we don't need the logs, but could you share your ticket ID?

Schmick•8/1/25, 11:34 PM

thanks in advance!

SSchmick hey @Bean looks like we don't need the logs, but could you share your ticket ID?

BeanOP•8/2/25, 5:18 AM

sorry for the late response, #116219972 is the ticket id

white screen after entering vp shop

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