September photos appear to be uploaded in the iOS app but are nowhere to be found in the filesystem

yeahnoforsure · 2025-09-22T02:52:32.976Z

This is on v1.142.1, but started before that. Already logged out and back in and cleared cache.

I

Immich•9/22/25, 2:52 AM

:wave: Hey @yeahnoforsure,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

I

Immich•9/22/25, 2:52 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

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command, and re-open it later if needed.

A

Alex Tran•9/22/25, 3:37 AM

What is your server version?

Y

yeahnoforsureOP•9/22/25, 5:20 AM

v1.142.1

S

shenlong-tanwen•9/22/25, 7:45 AM

What is the issue btw? The mobile app says that an asset is uploaded but you cannot find it on the web version?

M

Mraedis•9/22/25, 10:12 AM

Please post your compose, env and output of df -hT @yeahnoforsure

MMraedis Please post your compose, env and output of df -hT @yeahnoforsure

Y

yeahnoforsureOP•9/22/25, 3:05 PM

Compose: https://pastebin.com/Zb7Ed50q

env: https://pastebin.com/ja4SmG5y

Output of

df -h

df -h

(

T

T didn't work)

Filesystem        Size    Used   Avail Capacity iused ifree %iused  Mounted on
/dev/disk5s1     477Mi    48Ki   475Mi     1%      40  4.9M    0%   /Volumes/All at Once
/dev/disk7s1     1.8Ti   833Gi   1.0Ti    45%    2.1M   11G    0%   /Volumes/Blitz
/dev/disk8s4      37Gi    36Gi   1.4Gi    97%     257  4.3G    0%   /Volumes/Bother
/dev/disk8s2     9.1Ti   7.4Ti   1.6Ti    83%    555k  4.3G    0%   /Volumes/Dimepiece
/dev/disk11s2     11Ti   6.4Ti   4.5Ti    59%    205k  4.3G    0%   /Volumes/Duzzin
/dev/disk3s1s1   228Gi    11Gi    45Gi    21%    447k  469M    0%   /
/dev/disk9s2      16Ti    14Ti   2.5Ti    85%    368k  4.3G    0%   /Volumes/Venti
/dev/disk10s1     18Ti    13Ti   5.6Ti    70%    498k  4.3G    0%   /Volumes/Vision

Filesystem        Size    Used   Avail Capacity iused ifree %iused  Mounted on
/dev/disk5s1     477Mi    48Ki   475Mi     1%      40  4.9M    0%   /Volumes/All at Once
/dev/disk7s1     1.8Ti   833Gi   1.0Ti    45%    2.1M   11G    0%   /Volumes/Blitz
/dev/disk8s4      37Gi    36Gi   1.4Gi    97%     257  4.3G    0%   /Volumes/Bother
/dev/disk8s2     9.1Ti   7.4Ti   1.6Ti    83%    555k  4.3G    0%   /Volumes/Dimepiece
/dev/disk11s2     11Ti   6.4Ti   4.5Ti    59%    205k  4.3G    0%   /Volumes/Duzzin
/dev/disk3s1s1   228Gi    11Gi    45Gi    21%    447k  469M    0%   /
/dev/disk9s2      16Ti    14Ti   2.5Ti    85%    368k  4.3G    0%   /Volumes/Venti
/dev/disk10s1     18Ti    13Ti   5.6Ti    70%    498k  4.3G    0%   /Volumes/Vision

Filesystem        Size    Used   Avail Capacity iused ifree %iused  Mounted on
/dev/disk5s1     477Mi    48Ki   475Mi     1%      40  4.9M    0%   /Volumes/All at Once
/dev/disk7s1     1.8Ti   833Gi   1.0Ti    45%    2.1M   11G    0%   /Volumes/Blitz
/dev/disk8s4      37Gi    36Gi   1.4Gi    97%     257  4.3G    0%   /Volumes/Bother
/dev/disk8s2     9.1Ti   7.4Ti   1.6Ti    83%    555k  4.3G    0%   /Volumes/Dimepiece
/dev/disk11s2     11Ti   6.4Ti   4.5Ti    59%    205k  4.3G    0%   /Volumes/Duzzin
/dev/disk3s1s1   228Gi    11Gi    45Gi    21%    447k  469M    0%   /
/dev/disk9s2      16Ti    14Ti   2.5Ti    85%    368k  4.3G    0%   /Volumes/Venti
/dev/disk10s1     18Ti    13Ti   5.6Ti    70%    498k  4.3G    0%   /Volumes/Vision

Filesystem        Size    Used   Avail Capacity iused ifree %iused  Mounted on
/dev/disk5s1     477Mi    48Ki   475Mi     1%      40  4.9M    0%   /Volumes/All at Once
/dev/disk7s1     1.8Ti   833Gi   1.0Ti    45%    2.1M   11G    0%   /Volumes/Blitz
/dev/disk8s4      37Gi    36Gi   1.4Gi    97%     257  4.3G    0%   /Volumes/Bother
/dev/disk8s2     9.1Ti   7.4Ti   1.6Ti    83%    555k  4.3G    0%   /Volumes/Dimepiece
/dev/disk11s2     11Ti   6.4Ti   4.5Ti    59%    205k  4.3G    0%   /Volumes/Duzzin
/dev/disk3s1s1   228Gi    11Gi    45Gi    21%    447k  469M    0%   /
/dev/disk9s2      16Ti    14Ti   2.5Ti    85%    368k  4.3G    0%   /Volumes/Venti
/dev/disk10s1     18Ti    13Ti   5.6Ti    70%    498k  4.3G    0%   /Volumes/Vision

Pastebin

## WARNING: Make sure to use the docker-compose.yml of the current ...

Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.

Pastebin

# You can find documentation for all the supported env variables at...

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Sshenlong-tanwen What is the issue btw? The mobile app says that an asset is uploaded but you can...

Y

yeahnoforsureOP•9/22/25, 3:06 PM

The mobile app says assets are uploaded, their thumbnails don't appear in the webUI on desktop, and there's nothing in the filesystem under September

Y

yeahnoforsureOP•9/22/25, 3:06 PM

Y

yeahnoforsureOP•9/22/25, 3:06 PM

Y

yeahnoforsureOP•9/22/25, 3:06 PM

Y

yeahnoforsureOP•9/22/25, 3:08 PM

Y

yeahnoforsureOP•9/22/25, 3:08 PM

Y

yeahnoforsureOP•9/22/25, 3:08 PM

This is actually for one of my users' accounts but it's the same for my own too

M

Mraedis•9/22/25, 3:09 PM

The error loading image means the thumbs aren't loaded

Y

yeahnoforsureOP•9/22/25, 3:09 PM

Right.

M

Mraedis•9/22/25, 3:09 PM

They either are inaccessible (the mount has failed) or they were never generated

M

Mraedis•9/22/25, 3:10 PM

You can go to a single image and trigger "refresh thumbnails" to see which it probably is

Y

yeahnoforsureOP•9/22/25, 3:10 PM

So why are they appearing as uploaded on iOS but I don't see them in Finder

M

Mraedis•9/22/25, 3:10 PM

Well that would mean the mount has failed

M

Mraedis•9/22/25, 3:11 PM

So they are getting uploaded directly into the docker image

M

Mraedis•9/22/25, 3:11 PM

I'm guessing you are doing docker desktop on macos?

Y

yeahnoforsureOP•9/22/25, 3:14 PM

Yes I'm using OrbStack. If the mount failed the container wouldn't start, though. I also have other containers mounted to this drive and they function normally. I believe this started happening when I updated the server to 1.140.0, then I updated to 1.142.0 then 1.142.1

M

Mraedis•9/22/25, 3:14 PM

Yes and no, if the mount fails while the container is running you get this kind of effect

M

Mraedis•9/22/25, 3:14 PM

Easy way to confirm would be to dive into the container through CLI and list the contents of those folders

Y

yeahnoforsureOP•9/22/25, 3:16 PM

root@1a36d98de6f8:/usr/src/app/upload/library/Mom/2025# ls
01  02  03  04  05  06  07  08

root@1a36d98de6f8:/usr/src/app/upload/library/Mom/2025# ls
01  02  03  04  05  06  07  08

root@1a36d98de6f8:/usr/src/app/upload/library/Mom/2025# ls
01  02  03  04  05  06  07  08

root@1a36d98de6f8:/usr/src/app/upload/library/Mom/2025# ls
01  02  03  04  05  06  07  08

M

Mraedis•9/22/25, 3:19 PM

mmmm

M

Mraedis•9/22/25, 3:19 PM

is there a

/data/library

/data/library

/data/library

/data/library ?

Y

yeahnoforsureOP•9/22/25, 3:20 PM

No. I believe I started using Immich before those paths were changed, if we're talking about the same thing

Y

yeahnoforsureOP•9/22/25, 3:20 PM

So I've just kept them as

/usr/src/app/etcetera

/usr/src/app/etcetera

/usr/src/app/etcetera

/usr/src/app/etcetera

M

Mraedis•9/22/25, 3:20 PM

Yes, but you can change to it live, which is why I was asking

Y

yeahnoforsureOP•9/22/25, 3:21 PM

Hmm I don't understand, sorry

M

Mraedis•9/22/25, 3:21 PM

Wait this isn't right

M

Mraedis•9/22/25, 3:21 PM

      - ${UPLOAD_UPLOAD_LOCATION}:/usr/src/app/upload/upload
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${UPLOAD_LOCATION}/library:/usr/src/app/upload/library

      - ${UPLOAD_UPLOAD_LOCATION}:/usr/src/app/upload/upload
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${UPLOAD_LOCATION}/library:/usr/src/app/upload/library

      - ${UPLOAD_UPLOAD_LOCATION}:/usr/src/app/upload/upload
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${UPLOAD_LOCATION}/library:/usr/src/app/upload/library

      - ${UPLOAD_UPLOAD_LOCATION}:/usr/src/app/upload/upload
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${UPLOAD_LOCATION}/library:/usr/src/app/upload/library

M

Mraedis•9/22/25, 3:23 PM

What it is:

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
...

What it should be:

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
LIBRARY_LOCATION=/Volumes/NVME/Stack/Docker/immich/library
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
LIBRARY_LOCATION=/Volumes/NVME/Stack/Docker/immich/library
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
LIBRARY_LOCATION=/Volumes/NVME/Stack/Docker/immich/library
...

UPLOAD_LOCATION=/Volumes/Vision/Docker/Immich
# Normal Locations
LIBRARY_LOCATION=/Volumes/NVME/Stack/Docker/immich/library
...

Yyeahnoforsure Click to see attachment

M

Mraedis•9/22/25, 3:24 PM

What is the full path of your library folder in this screenshot?

M

Mraedis•9/22/25, 3:24 PM

ah missed the part where you added /library there

Y

yeahnoforsureOP•9/22/25, 3:25 PM

/Volumes/Vision/Docker/Immich/library/Mom/2025

/Volumes/Vision/Docker/Immich/library/Mom/2025

/Volumes/Vision/Docker/Immich/library/Mom/2025

/Volumes/Vision/Docker/Immich/library/Mom/2025

M

Mraedis•9/22/25, 3:25 PM

but you are missing an actual top level folder mount

not sure that matters though at this point

Y

yeahnoforsureOP•9/22/25, 3:25 PM

I recall that yeah but it never seemed to be a problem

M

Mraedis•9/22/25, 3:27 PM

As an aside, it's much simpler like this:

UPLOAD_LOCATION=/Volumes/NVME/Stack/Docker/immich
LIBRARY_LOCATION=/Volumes/Vision/Docker/Immich/library

UPLOAD_LOCATION=/Volumes/NVME/Stack/Docker/immich
LIBRARY_LOCATION=/Volumes/Vision/Docker/Immich/library

UPLOAD_LOCATION=/Volumes/NVME/Stack/Docker/immich
LIBRARY_LOCATION=/Volumes/Vision/Docker/Immich/library

UPLOAD_LOCATION=/Volumes/NVME/Stack/Docker/immich
LIBRARY_LOCATION=/Volumes/Vision/Docker/Immich/library

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      ########## External Libraries ###########
      - ${EXTERNAL_PATH_HOME}:/usr/src/app/external
      - ${EXTERNAL_PATH_ME}:/external
      ########## Actual Files ##########
      - ${LIBRARY_LOCATION}:/usr/src/app/upload/library

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      ########## External Libraries ###########
      - ${EXTERNAL_PATH_HOME}:/usr/src/app/external
      - ${EXTERNAL_PATH_ME}:/external
      ########## Actual Files ##########
      - ${LIBRARY_LOCATION}:/usr/src/app/upload/library

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      ########## External Libraries ###########
      - ${EXTERNAL_PATH_HOME}:/usr/src/app/external
      - ${EXTERNAL_PATH_ME}:/external
      ########## Actual Files ##########
      - ${LIBRARY_LOCATION}:/usr/src/app/upload/library

    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
      ########## External Libraries ###########
      - ${EXTERNAL_PATH_HOME}:/usr/src/app/external
      - ${EXTERNAL_PATH_ME}:/external
      ########## Actual Files ##########
      - ${LIBRARY_LOCATION}:/usr/src/app/upload/library

Same effect with less administration

M

Mraedis•9/22/25, 3:27 PM

But on to the problem at hand

Y

yeahnoforsureOP•9/22/25, 3:28 PM

I'll take note and make some changes later, thanks

Y

yeahnoforsureOP•9/22/25, 3:30 PM

I have to go in a little bit but I'll come back to this thread. I appreciate the help. Thank you!

Y

yeahnoforsureOP•9/22/25, 3:34 PM

Is there a way I can maybe force a backup from the iPhone again? Maybe that'll help?

M

Mraedis•9/22/25, 3:38 PM

Are there any images that were uploaded today or after the last upgrade at least?

M

Mraedis•9/22/25, 3:38 PM

Just really want to see where (it thinks) it's sending them before we try drastic measures

MMraedis Just really want to see where (it thinks) it's sending them before we try drasti...

Y

yeahnoforsureOP•9/23/25, 3:31 AM

Hi sorry for the late reply. No, nothing appearing in Finder for me, my mom, or any other users. I saw on Reddit today that a new mobile app version may be released today that might fix it?

M

Mraedis•9/23/25, 5:19 AM

No that won't fix it because they already are uploaded, and that's where it went wrong

M

Mraedis•9/23/25, 5:19 AM

If you click one of the errrored images what does it think the storage location is?

September photos appear to be uploaded in the iOS app but are nowhere to be found in the filesystem

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