September photos appear to be uploaded in the iOS app but are nowhere to be found in the filesystem
This is on v1.142.1, but started before that. Already logged out and back in and cleared cache.
I:wave: Hey @yeahnoforsure,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docsdocker compose logs - Container Status:
docsdocker ps -a - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
IChecklist
I have...- :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
- :ballot_box_with_check: read applicable release notes.
- :ballot_box_with_check: reviewed the FAQs for known issues.
- :ballot_box_with_check: reviewed Github for known issues.
- :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
- :ballot_box_with_check: uploaded the relevant information (see below).
- :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
andfdisk -l
).df -h - The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the
/close
AWhat is your server version?
Yv1.142.1
SWhat is the issue btw? The mobile app says that an asset is uploaded but you cannot find it on the web version?
MPlease post your compose, env and output of df -hT @yeahnoforsure
YCompose: https://pastebin.com/Zb7Ed50q
env: https://pastebin.com/ja4SmG5y
Output of
env: https://pastebin.com/ja4SmG5y
Output of
df -hT didn't work)Pastebin
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Pastebin
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
YThe mobile app says assets are uploaded, their thumbnails don't appear in the webUI on desktop, and there's nothing in the filesystem under September
Y
Y
Y
Y
Y
YThis is actually for one of my users' accounts but it's the same for my own too
MThe error loading image means the thumbs aren't loaded
YRight.
MThey either are inaccessible (the mount has failed) or they were never generated
MYou can go to a single image and trigger "refresh thumbnails" to see which it probably is
YSo why are they appearing as uploaded on iOS but I don't see them in Finder
MWell that would mean the mount has failed
MSo they are getting uploaded directly into the docker image
MI'm guessing you are doing docker desktop on macos?
YYes I'm using OrbStack. If the mount failed the container wouldn't start, though. I also have other containers mounted to this drive and they function normally. I believe this started happening when I updated the server to 1.140.0, then I updated to 1.142.0 then 1.142.1
MYes and no, if the mount fails while the container is running you get this kind of effect
MEasy way to confirm would be to dive into the container through CLI and list the contents of those folders
YMmmmm
Mis there a
/data/library ?YNo. I believe I started using Immich before those paths were changed, if we're talking about the same thing
YSo I've just kept them as
/usr/src/app/etceteraMYes, but you can change to it live, which is why I was asking
YHmm I don't understand, sorry
MWait this isn't right
MMWhat it is:
What it should be:
What it should be:
MWhat is the full path of your library folder in this screenshot?
Mah missed the part where you added /library there
Y/Volumes/Vision/Docker/Immich/library/Mom/2025Mbut you are missing an actual top level folder mount 
not sure that matters though at this point
not sure that matters though at this pointYI recall that yeah but it never seemed to be a problem
MAs an aside, it's much simpler like this:
Same effect with less administration
Same effect with less administration
MBut on to the problem at hand
YI'll take note and make some changes later, thanks
YI have to go in a little bit but I'll come back to this thread. I appreciate the help. Thank you!
YIs there a way I can maybe force a backup from the iPhone again? Maybe that'll help?
MAre there any images that were uploaded today or after the last upgrade at least?
MJust really want to see where (it thinks) it's sending them before we try drastic measures 
YHi sorry for the late reply. No, nothing appearing in Finder for me, my mom, or any other users. I saw on Reddit today that a new mobile app version may be released today that might fix it?
MNo that won't fix it because they already are uploaded, and that's where it went wrong
MIf you click one of the errrored images what does it think the storage location is?
