Immich•3mo ago

Error Loading Image | TrueNAS Community Edition | Docker | v1.142.1

So I have uploaded a mix of photos and videos by using the UPLOAD icon on the top right corner of the Web UI to select all of my photos via the Downloads folder in my Debian Linux laptop, but I can see a lot of them do not show the preview or imaging. Some would show their preview and some would show "Error Loading Image." I downloaded the "Error Loading Image" medias to make sure they weren't corrupt and all of them are safe and sound and haven't been corrupted. So I believe that it has something to do with Immich loading these images. I've just uploaded about 15 minutes ago to Immich of about 1000+ pieces of media. Do I have to wait for it to show for all of them or what? Thank you in advance!

Immich•9/22/25, 4:41 PM

:wave: Hey @NetworkWilbi,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•9/22/25, 4:41 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•9/22/25, 4:42 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

schuhbacca•9/22/25, 5:06 PM

Check the jobs page

schuhbacca•9/22/25, 5:06 PM

https://my.immich.app/admin/jobs-status

NetworkWilbiOP•9/22/25, 5:07 PM

I'd like to update you that, it works properly. It showed Error Loading Image temporarily because there was a lot of media. Over time it uploaded it all properly.

NetworkWilbiOP•9/22/25, 5:07 PM

Apologies

NetworkWilbiOP•9/22/25, 5:08 PM

Do I place this chat as Solved? As it is indeed solved.

schuhbacca•9/22/25, 5:09 PM

You can just type "/close" and will close the ticket

NetworkWilbiOP•9/22/25, 5:09 PM

ImmichAPP•9/22/25, 5:09 PM

This thread has been closed. To re-open, use the button below.

Error Loading Image | TrueNAS Community Edition | Docker | v1.142.1

References

Checklist

Information

Similar Threads

Similar Threads

References

Checklist

Information

Similar Threads