My account was hacked.
Hello. My account was hacked. UID: 51506699348, nickname: 个ōBUKHARA. I always played from iPhone 12 Pro, but the system does not accept it as the main device. Please help restore access. I have screenshots of items and UC purchase receipts, ready to provide.
@Piston
Solution:Jump to solution
Hello @Mikhail!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
17 Replies
Solution
Hello @Mikhail!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
Is this official support?
Yes, you can verify the link through the security center in-game
Let me show you since you can’t login
Hello,
I want to report that the link https://pubgmobile.live/support is not an official PUBG Mobile support channel. It redirects to a Google Forms login page, which could be a phishing attempt or an unofficial third-party site.
For official support, please use:
• PUBG Mobile Help Center: https://pubgmobile.helpshift.com/hc/en/3-pubg-mobile/contact-us/
• PUBG Support (PC): https://support.pubg.com/hc/en-us
Please take appropriate action to ensure players are not misled by unofficial links.
Thank you.
Any website can be verified in-game through the phishing website scan in the security center. The link I gave you (https://pubgmobile.live/support) is an official support form.
Do NOT use this website. It is NOT official
Anyone can verify this information in-game
The link https://pubgmobile.live/support is not an official PUBG Mobile support page. It redirects to a Google Forms login, which is not managed by PUBG Mobile and could be unsafe.
It redirects to the official support form which is managed by the officials
The link https://pubgmobile.live/support is an official PUBG Mobile support form, managed by the game’s team. It is safe to use for submitting requests or reporting issues.
Using this form does not put your account at risk — your account data and information remain confidential and secure.
Hello, @Mikhail!
This form https://docs.google.com/forms/d/e/1FAIpQLSfnAszxNyppuBx7uiP-CbPWMetwql01zj4YvhU2DaMgnc9EDg/viewform is an official form from PUBG MOBILE which created and managed by our PUBG MOBILE Operations Manager - Error - and you can see that when you scroll down to the bottom of the webpage, you will see this message
This form was created inside of Tencent. - Contact form owner
And, if it were not official, how would the official optimized support link https://pubgmobile.live/support redirect to it?
The link https://pubgmobile.live/support redirects to an official PUBG Mobile support form, managed by the PUBG MOBILE Operations team. You can see at the bottom of the form:
This form was created inside of Tencent. - Contact form owner
This confirms that the form is official and safe to use for submitting requests or reporting issues.
Thank you.
And you should use the in-game recovery tool first before you submit your request there.
Check it here https://www.pubgmobile.com/en-US/news-detail.shtml?gid=tqgmuykhds2gck8l66uo9rm6&pid=tqgmuykhds2gck8l66uo9rm6_en&from=news
If your main language is Arabic, i can send you the Arabic version of the last link if you don't know how to do that.
I would like to ask about the verification process for my account recovery request:
1. How many days does this verification usually take?
2. If the submitted data is not sufficient, will I be asked to provide additional information?
3. Will there be a manual one-on-one review, or is it like in the app where I just need to wait for 7 days?
Thank you for your help.
Depending on how many things our PUBG MOBILE Operations Manager - Error - is doing.
She checking them regularly as you can see this screenshot. https://discord.com/channels/393088095840370689/1421434080507203614/1421540898482950305
You can also track the status of your request through https://pubgmobile.live/status.
Hello @MZ Gaming
How long does the verification process usually take? I have already submitted all the required information and would like to know the approximate time to receive a response.