My account was hacked
Hello , my game account was stolen and I'm trying to recover it. I filed a complaint within the game. Is there any way I can get my account back? I'm devastated because it was stolen and I spent money on it.I have everything: creation date, screenshots, when I topped up, when I bought coins, who I played with, and my username. It's my personal account, but it was hacked.
id: 51386962738
Solution:Jump to solution
Hello, @علي | اُنتهت!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
18 Replies
Solution
Hello, @علي | اُنتهت!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
I submitted my application and they say I have to wait 10 days. Before that, I submitted a request to cancel my Facebook account and it was approved after a day, and then two days later it was hacked. Now I've submitted it again from the same account, the same email, and the same device I played on for a year, but I don't like waiting, so I decided to contact support.@Quendi
Bro how did your account get hacked
i dont know
Did you click on a fake phishing ad
hello i did just that and pubg is saying is this and this is the device i use to play pubg with
@yanghaihai yeah
wait
You can also submit a recovery request via the community support form mentioned in my previous message.
Is it a phishing ad on Instagram or tiktok
website
@Quendi Brother, I have one question: why is the review taking so long? I previously submitted a request to unlink my account, and it was approved after 20 hours. Now, I've provided 90% accurate information in my account refund request, and I have videos with purchase invoices from the MedSpy website—everything is correct. So why the delay? I'm eager to get my account back.
It may take up to 10 days. Please wait patiently in the meantime.
@Quendi oky thak you
how will u know when it is approved i just submit one
@Xavi They will send you a message to the email address you provided when submitting your complaint.
been a day now and they still haven’t email me
@علي | اُنتهت u got ur account back yet
@Xavi no i didn't get back my acc
the support tell me to wait 10 days
@Quendi Hello, please help me. I sent a request to restore my account 10 days ago, but I still haven't received a response. Please help me.
@poroditelnegrov u got a email yet