Hello, I’m having an issue with video playback in my app (using Cloudflare Stream with a React play

Hello,

I’m having an issue with video playback in my app (using Cloudflare Stream with a React player). The videos play fine for me, but some users report that the video has no sound. We confirmed the videos are not muted and the volume is up.

Key points:

The issue happens only on specific videos, not all of them.
It happens across devices (Android, iPhone, Web).
Not all users face this problem.
The audio stream does exist (checked with
```
ffprobe
```
```
ffprobe
```
, codec is AAC LC, 48 kHz stereo).

### My setup:

Cloudflare Stream hosting the videos.
ReactPlayer (wrapped around HLS).

### My question:

What are the possible reasons only some videos lose audio across devices for only some users, even though they have valid AAC audio streams?
Is there a recommended way to validate or re-encode videos for Cloudflare Stream to avoid this issue?
Is there a way to get more meaningful error info from the player for debugging?

Any insights or debugging tips would be really helpful.

Thanks!

EEkram Hello, I’m having an issue with video playback in my app (using Cloudflare Stre...

EkramOP•9/30/25, 10:27 AM

Is there any guidance or something to do?
If I subscribe to Cloudflare with the Pro plan to create a ticket, could it help?

Huxy•10/3/25, 6:25 PM

Hi guys, I have a question on the Record and replay live streams, it lists all the recordings, is it possible to have a merged single video with all recordings, for the VOD ?

here's the endpoint :

curl -X GET \
-H "Authorization: Bearer <API_TOKEN>" \
https://dash.cloudflare.com/api/v4/accounts/<ACCOUNT_ID>/stream/live_inputs/<LIVE_INPUT_UID>/videos

curl -X GET \
-H "Authorization: Bearer <API_TOKEN>" \
https://dash.cloudflare.com/api/v4/accounts/<ACCOUNT_ID>/stream/live_inputs/<LIVE_INPUT_UID>/videos

Because, I feel like downloading the videos, and then merging them with ffmpeg with pyhton, kinda makes it more complex.

HHuxy Hi guys, I have a question on the Record and replay live streams, it lists all t...

1984 Ford Laser•10/3/25, 10:36 PM

Not possible

Abdelaziz•10/4/25, 5:14 PM

Hello i need to know if have a 148 hours of database of videos and i need to start using cloudflare streaming to deliver these videos for 5000 students

Abdelaziz•10/4/25, 5:15 PM

Which bundle should i have and the cost also

Abdelaziz•10/4/25, 5:15 PM

Is the creator bundle good enough ?

Abdelaziz•10/4/25, 5:16 PM

I can see that 50,000 minutes of video delivered per month so i can’t understand how i can calculate that on my 5000 students and 150 hours of videos

AAbdelaziz I can see that 50,000 minutes of video delivered per month so i can’t understand...

e0c•10/4/25, 6:27 PM

if each student watches all 150 hours of videos once, it will be 44,950,000 minutes delivered (minus 50,000 included), so $44,950, as it's $1 per 1,000 minutes delivered (or $0.001 per minute)

domino•10/6/25, 12:51 PM

Hello i need to know if there is possibility to switch stream status.state from ready to error? I ask about resource GET:
/accounts/{account_id}/stream/{identifier}

Ttom Yeah, same deal. My hail mary guess is that it has something to do with Azure n...

tom•10/6/25, 7:20 PM

It looks like this has been fixed!

tom•10/6/25, 7:21 PM

Next question - it looks like CF media transformations is automatically resizing a video (reducing resolution by half, e.g. 640x640 source becomes 320x320) if no

width

width

height

height

option is passed. Known issue? Any way to avoid that?

tom•10/6/25, 7:22 PM

Source (640x640): https://stackinfluencedev.blob.core.windows.net/shortcodes/3AK9yKHCy_.mp4
Resized to 360x360 (even though no option passed): https://stackinfluence.com/cdn-cgi/media/mode=video,time=0s,duration=6s/https://stackinfluencedev.blob.core.windows.net/shortcodes/3AK9yKHCy_.mp4

tom•10/6/25, 7:23 PM

If I pass the original w/h as

resize

resize

parameters, I get the resolution I want but it'd save us a preprocessing step to not need to provide those

RastaMan•10/8/25, 5:22 AM

Hello

RRastaMan Hello

1984 Ford Laser•10/8/25, 6:13 AM

Goodbye

LeaderReader•10/9/25, 3:19 PM

Is there a maximum number of inputs we can have live at once? Ie could we have 50 live inputs all with different streams being delivered to users?

LLeaderReader Is there a maximum number of inputs we can have live at once? Ie could we have 5...

1984 Ford Laser•10/9/25, 9:58 PM

There's no limit than I'm aware of, except API limits for creating the inputs. Ive definitely used at least a dozen at once, never needed 50 though

LLeaderReader Is there a maximum number of inputs we can have live at once? Ie could we have 5...

1984 Ford Laser•10/9/25, 9:59 PM

I have a project coming up where a single output stream will use at least 2 live inputs for RTMP in/outputs in my streaming pipeline. Definitely would be interesting to test these at scale

Jack•10/10/25, 12:20 PM

Hello!

Has anyone experienced problems with video streamed to Safari where the video just doesn't load? I have turned iCloud Relay off and it works. Is there a way to get this to work with our users that have iCloud Relay? Is there something silly I am missing?

I am streaming from WebRTC (WHIP) protocol.

Many thanks!

Occul77ricks•10/10/25, 1:11 PM

Hello everyone,

Since cloudflare doesnt support WHIP recording yet, how are you all handling the recording of said video?

arshia poma•10/10/25, 9:33 PM

Hello, has WebRTC been disabled? I can’t find the tab for this section anymore
what went wrong?

Aarshia poma Hello, has WebRTC been disabled? I can’t find the tab for this section anymore ...

Peps•10/10/25, 9:40 PM

https://www.cloudflarestatus.com/incidents/4yp5my8003cs

Elevated number of 5xx errors in ORD and SJC

Aarshia poma Hello, has WebRTC been disabled? I can’t find the tab for this section anymore ...

1984 Ford Laser•10/10/25, 9:58 PM

Seems to be fine?

11984 Ford Laser Seems to be fine?

Isaac McFadyen•10/10/25, 10:09 PM

The dashboard endpoint that controls access to certain pages is intermittently failing, so it won't appear for some people and would for others.

Peps•10/10/25, 10:29 PM

oops just realised I sent the wrong statuspage link, meant to send https://www.cloudflarestatus.com/incidents/7jv9tr6793pd

Some Dashboard Features are Unavailable

Josh - NEXX•10/11/25, 2:51 PM

Hey

Josh - NEXX•10/11/25, 2:51 PM

Anyone else heard anything since with being able to auto record WebRTC streams?

HILFIGER161•10/11/25, 8:42 PM

hey everyone i am currently under devolpment of a platform for streaming and live chat but running into a pickle. is their support on cloudflare that has live chat websockets for the livestreams or do i need one devoleved as well?

HILFIGER161•10/11/25, 9:21 PM

ok all good just checking before i go ahead and devolepe it

Isaac McFadyen•10/11/25, 9:29 PM

Note that you can use Websockets on Cloudflare (via a Durable Object, or a Worker, or even your own VPS + proxied through Cloudflare) but it's not included in Stream, that's all.

Isaac McFadyen•10/11/25, 9:34 PM

I'm not on the WebRTC team (green names are not Cloudflare employees) so will leave someone else to answer that

IIbrahima Hello i want to stream on my flutter app, please does anyone knows the best way ...

Serkan Gülbol•10/12/25, 2:39 PM

Hey, I am facing issues with streaming in flutter. Does Cloudflare streaming work with video_player

Bradley•10/13/25, 9:04 AM

Hi all, I've seen this on community forms but any idea why when I try to play the HLS or Dash URLs for a video in VLC or Flussonic, they close almost right away?

pol•10/15/25, 10:18 AM

Hello !
Can someone explain me why when I querry the amount of minutes of stream delivered for a video created automaticly from a live input I also retrieve the amount of minutes delivred from the live input ?

For example my live input delivred 10k minutes, the video automaticly created delivred 5k minutes. When I do my querry to know how much minutes have been delivred by the video I get 15k minutes where it should be only 5, and 10 if I queurry the minutes delivred by my live input.

How can I disociate the minutes streamed from the video and from the live input ?

Thanks

JayTheDeveloper•10/18/25, 5:07 AM

Is it possible for me to use a R2 non public URL for Stream video upload? Or do I need to create a signed URL ?

I want to keep both a raw video and have HLS, i upload to R2 directly using multi-part uploads and would like to kick of the encoding from on success just providing the R2 url.

iloveitaly•10/20/25, 4:09 PM

how can i upgrade to the creator bundle? I'm on starter and I can't figure out how to upgrade.

Iiloveitaly 👋 how can i upgrade to the creator bundle? I'm on starter and I can't figure ou...

1984 Ford Laser•10/20/25, 8:36 PM

Scroll to the bottom of the list of uploaded videos in the dash and click Change Subscription

iloveitaly•10/20/25, 11:08 PM

I only see a storage option change? is that the same?

Iiloveitaly I only see a storage option change? is that the same?

1984 Ford Laser•10/21/25, 12:24 AM

Hmm yeah good call, you might need to unsub then re-sub to get the bundle? I tried clicking the link here on my account but it didnt help much https://www.cloudflare.com/en-au/developer-platform/products/cloudflare-stream/

Pedro Viana•10/22/25, 9:05 PM

Cloudflare Stream thumbnail URLs are failing.
Accessing from Brazil - Sao Paulo.
Anyone else experiencing this?

PPedro Viana 🚨 Cloudflare Stream thumbnail URLs are failing. Accessing from Brazil - Sao Pau...

1984 Ford Laser•10/22/25, 9:38 PM

Might be related to Cloudflare IPs being blocked in Brazil?

PeterN•10/23/25, 12:23 PM

Hi, do you know of any system down? or something? Even demo does not work as far as I know

Zdjecie_WhatsApp_2025-10-22_o_14.07.50_85ed2a17.jpg

PeterN•10/23/25, 12:24 PM

It looks like its down...

PeterN•10/23/25, 12:24 PM

Also, who should we talk to in order to get a solid support with integration? Is there any support email that actually responds?

PeterN•10/23/25, 12:42 PM

Anyone to talk to from Cloudflare?

Hello, I’m having an issue with video playback in my app (using Cloudflare Stream with a React play

Key points:

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