Immich•3mo ago

Thumbnails not updating via jobs

Thumbnails wont be updated by the auto triggering jobs or by manually clicking on "missing" on the jobs page for thumbails. I dont see any logs with verbose mode that show any errors, i just get:

immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:JobService~tns651ob] Handling command: queue=thumbnailGeneration,command=start,force=false
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:LoggingInterceptor~tns651ob] PUT /api/jobs/thumbnailGeneration 200 2.01ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM VERBOSE [Api:LoggingInterceptor~tns651ob] {"command":"start","force":false}
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:47 PM   DEBUG [Api:LoggingInterceptor~n4afkvea] GET /api/jobs 200 6.08ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:48 PM   DEBUG [Api:LoggingInterceptor~knj7mfrc] GET /api/server/ping 200 0.12ms ::1

immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:JobService~tns651ob] Handling command: queue=thumbnailGeneration,command=start,force=false
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:LoggingInterceptor~tns651ob] PUT /api/jobs/thumbnailGeneration 200 2.01ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM VERBOSE [Api:LoggingInterceptor~tns651ob] {"command":"start","force":false}
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:47 PM   DEBUG [Api:LoggingInterceptor~n4afkvea] GET /api/jobs 200 6.08ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:48 PM   DEBUG [Api:LoggingInterceptor~knj7mfrc] GET /api/server/ping 200 0.12ms ::1

immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:JobService~tns651ob] Handling command: queue=thumbnailGeneration,command=start,force=false
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:LoggingInterceptor~tns651ob] PUT /api/jobs/thumbnailGeneration 200 2.01ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM VERBOSE [Api:LoggingInterceptor~tns651ob] {"command":"start","force":false}
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:47 PM   DEBUG [Api:LoggingInterceptor~n4afkvea] GET /api/jobs 200 6.08ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:48 PM   DEBUG [Api:LoggingInterceptor~knj7mfrc] GET /api/server/ping 200 0.12ms ::1

immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:JobService~tns651ob] Handling command: queue=thumbnailGeneration,command=start,force=false
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM   DEBUG [Api:LoggingInterceptor~tns651ob] PUT /api/jobs/thumbnailGeneration 200 2.01ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:43 PM VERBOSE [Api:LoggingInterceptor~tns651ob] {"command":"start","force":false}
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:47 PM   DEBUG [Api:LoggingInterceptor~n4afkvea] GET /api/jobs 200 6.08ms 192.168.50.34
immich_server_v2            | [Nest] 31  - 10/09/2025, 9:16:48 PM   DEBUG [Api:LoggingInterceptor~knj7mfrc] GET /api/server/ping 200 0.12ms ::1

im running v 2.0.1, ive tried restarting docker containers, removing the images, restarting machine.

The only way to update my thumbnails is to manually click on refresh thumbnail on each photo

Immich•10/9/25, 9:17 PM

:wave: Hey @Bumblebox,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•10/9/25, 9:17 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

BumbleboxOP•10/9/25, 9:20 PM

docker compose:

name: immich_v2
services:
  immich-server:
    container_name: immich_server_v2
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2284:2283'
    depends_on:
      - redis
      - database
    restart: always
    networks:
      - proxy
    healthcheck:
      disable: false
  power-tools:
    container_name: immich_power_tools
    image: ghcr.io/varun-raj/immich-power-tools:latest
    networks:
      - proxy
    restart: always
    ports:
      - "8001:3000"
    env_file:
      - .env
  immich-machine-learning:
    container_name: immich_machine_learning_v2
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    networks:
      - proxy
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis_v2
    image: docker.io/valkey/valkey:8-bookworm@sha256:a137a2b60aca1a75130022d6bb96af423fefae4eb55faf395732db3544803280
    networks:
      - proxy
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres_v2
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a
    networks:
      - proxy
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      # DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

networks:
  proxy:
    external: true

name: immich_v2
services:
  immich-server:
    container_name: immich_server_v2
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
      - ${UPLOAD_LOCATION}:/data
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2284:2283'
    depends_on:
      - redis
      - database
    restart: always
    networks:
      - proxy
    healthcheck:
      disable: false
  power-tools:
    container_name: immich_power_tools
    image: ghcr.io/varun-raj/immich-power-tools:latest
    networks:
      - proxy
    restart: always
    ports:
      - "8001:3000"
    env_file:
      - .env
  immich-machine-learning:
    container_name: immich_machine_learning_v2
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    networks:
      - proxy
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis_v2
    image: docker.io/valkey/valkey:8-bookworm@sha256:a137a2b60aca1a75130022d6bb96af423fefae4eb55faf395732db3544803280
    networks:
      - proxy
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres_v2
    image: ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0@sha256:32324a2f41df5de9efe1af166b7008c3f55646f8d0e00d9550c16c9822366b4a
    networks:
      - proxy
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
      # Uncomment the DB_STORAGE_TYPE: 'HDD' var if your database isn't stored on SSDs
      # DB_STORAGE_TYPE: 'HDD'
    volumes:
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    shm_size: 128mb
    restart: always

volumes:
  model-cache:

networks:
  proxy:
    external: true

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•10/9/25, 9:20 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

bo0tzz•10/9/25, 9:29 PM

Is there another redis container in the proxy network

BumbleboxOP•10/10/25, 12:12 AM

@bo0tzz yes, I have another valkey container

bo0tzz•10/10/25, 12:13 AM

Yeah that's the issue, they're getting mixed up

bo0tzz•10/10/25, 12:13 AM

Generally you shouldn't just dump everything into one big network

BumbleboxOP•10/10/25, 12:16 AM

I have it on the same one for traefik, is there an easy fix without removing from the proxy network? is it because they are on the same port? @bo0tzz

BumbleboxOP•10/10/25, 12:17 AM

Actually ill try making a network for each that has redis + other container

BumbleboxOP•10/10/25, 12:23 AM

yea that worked, thanks

Thumbnails not updating via jobs

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