Neon•3mo ago

Can't upgrade my plan

Trying to upgrade to launch but I get this error:

{"request_id":"a698a20c-4c77-4b47-adf0-4cadce865e2f","code":"","message":"unknown internal server error"}

Tried with Apple and credit card.

living-lavenderOP•9/29/25, 11:53 AM

In Apple Pay for example it says Amount pending instead give the 5$

spontaneous-moccasin•9/29/25, 12:27 PM

me too

instant-harlequin•9/29/25, 1:15 PM

Hey! Thanks for reporting this, forwarding internally

comprehensive-tomato•9/29/25, 1:45 PM

hey @footballninja @Angel Luis it looks like a feature flag was preventing you from upgrading. We've disabled the flag. If you try now you should be able to upgrade.

unique-blue•9/29/25, 1:59 PM

@andyhats facing the same issue

comprehensive-tomato•9/29/25, 2:03 PM

ok we disabled the flag for everyone, @hrishimk can you try again?

living-lavenderOP•9/29/25, 2:11 PM

Solved for me thank you

static-pink•10/22/25, 12:36 AM

hey guys, i'm getting basically the same. going through stripe, get a checkmark in stripe checkout, but then coming back there's an error about validating billing address and i stay on the free plan. i'm quite sure my billing address is accurate too

Sstatic-pink hey guys, i'm getting basically the same. going through stripe, get a checkmark ...

instant-harlequin•10/22/25, 12:38 AM

Hey!
What's your org-id, I'll forward this internally!
You can get it in the console's project page : https://console.neon.tech/app/{org-id}/projectshttps://console.neon.tech/app/{org-id}/projects

static-pink•10/22/25, 12:40 AM

Hey! Thanks for the help! org-gentle-violet-95980654

static-pink•10/22/25, 6:58 PM

Do you have any ideas on when a resolution might be? i'd love to not have to worry about runnig out of the free tier.

instant-harlequin•10/22/25, 7:29 PM

I haven't heard anything, but if you run out of free tier CU I will temporarily bump your limits until it gets sorted. Sorry for the inconvinience here

Can't upgrade my plan

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