API Request Failed: GET /api/v4/accounts/a2409166af955198d193329d0694b18e/stream/storage-usage (502)

API Request Failed: GET /api/v4/accounts/a2409166af955198d193329d0694b18e/stream/storage-usage (502)
getting this error when people are trying to connect

HHILFIGER161 API Request Failed: GET /api/v4/accounts/a2409166af955198d193329d0694b18e/stream...

1984 Ford Laser•11/3/25, 2:30 AM

Connect to what?

HILFIGER161OP•11/3/25, 6:28 AM

Stream to our website

HHILFIGER161 Stream to our website

1984 Ford Laser•11/3/25, 8:47 AM

Are you embedding using the IFrame embed code?

HILFIGER161OP•11/3/25, 10:34 PM

let me ask the dev i think

HILFIGER161OP•11/3/25, 10:35 PM

no WEBRTC

HILFIGER161OP•11/3/25, 10:35 PM

wong channel im guessing?

HILFIGER161OP•11/3/25, 10:35 PM

we use Vue's video html tag
and use a videoRef with whep stream polling

HILFIGER161OP•11/3/25, 10:37 PM

thats the error i got when certain streams where trying to connect

HILFIGER161OP•11/3/25, 10:37 PM

but i think we fixed it

HILFIGER161OP•11/3/25, 10:38 PM

but from one persons stream is their a reason why load time would be long for the stream to populate or is that due to the backend code?

HILFIGER161OP•11/3/25, 10:39 PM

so pretty much the back end just needs to be ajusted?

HILFIGER161OP•11/3/25, 10:40 PM

live streaming multiple users we are just the platforum

HILFIGER161OP•11/3/25, 10:41 PM

we have it so if streams dont load with cloudflare re routed to the servger but to a load balancer

HILFIGER161OP•11/3/25, 10:41 PM

but we thank you for your help alot

HILFIGER161OP•11/3/25, 10:42 PM

we are learning and still getting bugs taken care of

HILFIGER161OP•11/3/25, 10:42 PM

what was happing why stream wasnt loading quick is due to stuff happing for the user before fully loading the stream first so we have to flip the code around

Schokolade•11/4/25, 11:55 AM

Hello where can I speak with an admin or something

SSchokolade Hello where can I speak with an admin or something

1984 Ford Laser•11/4/25, 12:05 PM

This is a community server, what is the issue?

1984 Ford Laser•11/4/25, 12:06 PM

There are employees but technically they are here because they want to be

Schokolade•11/4/25, 12:07 PM

The streaming services were cut off without notify and now I paid twice for this services and are still cut off.. I have an Outage on my website

SSchokolade The streaming services were cut off without notify and now I paid twice for this...

1984 Ford Laser•11/4/25, 12:09 PM

Try this, found in another message
If you go to Support, Technical Support -> open a case -> Billing
https://dash.cloudflare.com/?to=/:account/support&subMenu=support&portal=createaCase should be a direct link to it, otherwise

Schokolade•11/4/25, 12:09 PM

thanks

RONEN•11/4/25, 10:14 PM

Hi Folks. I've been banging my head against the wall for 2 days now trying to get webrtc realtime streaming to work using Cloudflare's stream. I've tried this example (https://github.com/DavidJKTofan/webrtc-demo), but no luck. Does anyone has a link to a working example?

RRONEN Hi Folks. I've been banging my head against the wall for 2 days now trying to ge...

1984 Ford Laser•11/4/25, 11:16 PM

What part are you trying to get working? You can use OBS to test WHIP and I use the EYEvinn WebRTC web player demo to test WHEP endpoints

1984 Ford Laser•11/4/25, 11:18 PM

I also just tested that repo and was able to get it working with his provided endpoints immediately

11984 Ford Laser I also just tested that repo and was able to get it working with his provided en...

RONEN•11/5/25, 1:53 AM

It works with whep and whip on a single page, but not when you visit /whep and /whip on separate browser windows.

RONEN•11/5/25, 1:54 AM

So, I think the viewing part is not a problem, but the broadcasting part I can’t get to work. It indeed does work using OBS though.

RRONEN It works with whep and whip on a single page, but not when you visit /whep and /...

1984 Ford Laser•11/5/25, 2:05 AM

Thats interesting it worked perfectly for me in that use case. Do you have any browser extensions that might cause issues?

11984 Ford Laser Thats interesting it worked perfectly for me in that use case. Do you have any b...

RONEN•11/5/25, 3:35 AM

Yeap, it does work in incognito window. I just need to figure out what causes it not to work in a regular window.

RONEN•11/5/25, 3:35 AM

Thanks @1984 Ford Laser

RONEN•11/5/25, 11:38 PM

Hi there. Is there any event I can listen to when I stop streaming using WHIP on OBS? On client side I'm using WHEP obviously. @1984 Ford Laser Would you have an answer?

RRONEN Hi there. Is there any event I can listen to when I stop streaming using WHIP on...

RONEN•11/5/25, 11:39 PM

track.onended

track.onended

peerConnections.onconnectionstatechange

peerConnections.onconnectionstatechange

none of these work

1984 Ford Laser•11/5/25, 11:42 PM

OBS lets you listen to WebSocket events

1984 Ford Laser•11/5/25, 11:42 PM

But thats a kinda involved setup

RONEN•11/5/25, 11:47 PM

The only event I found so far is track.onmutetrack.onmute which doesn't get triggered in Safari.

kingmesal•11/6/25, 3:06 PM

I saw this recent blog: https://blog.cloudflare.com/extract-audio-from-your-videos-with-cloudflare-stream/

And I had seen the blog a while ago about media transformations, i.e. extracting audio from a video stream. https://developers.cloudflare.com/workers-ai/guides/tutorials/build-a-workers-ai-whisper-with-chunking/

The problem is that to the best of my knowledge that chunking approach is not valid for mp3 files. So this workflow is missing a key step which is splitting the audio file into valid chunks to be transcribed. Is there a way to create valid mp3 chunks?

I built this pipeline a couple years ago using an external service being able to run ffmpeg on demand. I'd love to move the process onto cloudflare.

Quentin•11/10/25, 9:01 PM

Hi there, I'm trying to create a live input where the number of viewers is hidden. According to the documentation for creating a live input, it seems there is a hideLiveViewerCount parameter (https://developers.cloudflare.com/api/resources/stream/subresources/live_inputs/methods/create/), but it doesn't seem to be working. Even when creating an input with this value set to true, I still see the number of viewers displayed on the player. What am I doing wrong?

QQuentin Hi there, I'm trying to create a live input where the number of viewers is hidde...

1984 Ford Laser•11/10/25, 9:44 PM

You aren't doing anything wrong, I just don't think that works at the moment. You could use a different player, or also maybe hide the div that holds the viewer count. I just checked and 2 differetn embed codes have the same CSS class for the viewer count div so maybe you could target and hide that div specifically?

11984 Ford Laser You aren't doing anything wrong, I just don't think that works at the moment. Yo...

Quentin•11/10/25, 9:57 PM

Thanks for your reply. It seems that the feature isn’t working properly, which is surprising considering it was released earlier this year. I’m going to use an alternative player. Do you know if this could cause issues with the live metrics on the dashboard (such as the viewer count, for example)?

QQuentin Thanks for your reply. It seems that the feature isn’t working properly, which i...

1984 Ford Laser•11/10/25, 10:22 PM

I think live viewer count in the dash is reliant on using the default player, @JDGamingTV might have a bit more clarity on this

1984 Ford Laser•11/12/25, 1:57 AM

Would be cool to allow a live input to ingest video from a WHEP endpoint instead of providing a WHIP endpoint to send to

Josias Chirino•11/12/25, 7:14 PM

I have the bundler plan, and I'm trying to upload a video with a signed URL, but I get a 413 error. The video is approximately 400 MB and is 10 minutes long. When I generate the signed URL, everything works fine, but when I try to upload it, I get the error. Smaller videos upload without any problems.

Who can help me, please?

JJosias Chirino I have the bundler plan, and I'm trying to upload a video with a signed URL, but...

Isaac McFadyen•11/12/25, 7:37 PM

You need to use https://developers.cloudflare.com/stream/uploading-videos/direct-creator-uploads/#resumable-uploads for any videos over 200MB.

Cory Legendre | rununtilyoufly•11/20/25, 5:34 AM

Heya. Does WHIP still not support recording - and how exactly does WHIP with custom input/ingest domains work?

CCory Legendre | rununtilyoufly Heya. Does WHIP still not support recording - and how exactly does WHIP with cus...

1984 Ford Laser•11/20/25, 6:08 AM

No recording still
No custom domains for whip I'm pretty sure

API Request Failed: GET /api/v4/accounts/a2409166af955198d193329d0694b18e/stream/storage-usage (502)

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