Cloudflare Developers•2mo ago

Redirect has error message, please check www.biscocanada.com

SuperHelpflare•11/3/25, 9:13 PM

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Feedback has been submitted! Thank you :)

andyOP•11/3/25, 9:13 PM

redirect is not working, please help

Aandy Click to see attachment

Hard@Work•11/3/25, 9:19 PM

What do you have set currently? DNS records, redirect rules, etc.

andyOP•11/3/25, 9:20 PM

Rules

andyOP•11/3/25, 9:20 PM

DNS Records

andyOP•11/3/25, 9:22 PM

Let me know If i need to change the setting

Aandy DNS Records

Hard@Work•11/3/25, 9:23 PM

Since youw ant to just perform a redirect, I would replace the existing A/AAAA records for

biscocanada.com

biscocanada.com

and

www

www

with AAAA records pointing to

100::

100::

. This creates a valid DNS record that doesn't point anywhere, which is fine because the redirect rule intercepts the request first

Aandy Rules

Laudian•11/3/25, 9:25 PM

You'll also want to change the rule to an OR instead of an AND. The hostname can't be both at the same time.

andyOP•11/3/25, 9:28 PM

Sorry, I don't get it the first comment. If possible please advide the detail.
Rule changed "OR"

Aandy Sorry, I don't get it the first comment. If possible please advide the detail. R...

Hard@Work•11/3/25, 9:32 PM

You have some IP addresses listed for

www.biscocanada.com

www.biscocanada.com

. However, if you are using Redirect Rules, then Cloudflare will never actually reach out to those IP addresses before the redirect occurs.

Thus, you should replace them with a single AAAA record pointing to

100::

100::

, and do the same for

biscocanada.com

biscocanada.com

andyOP•11/3/25, 9:38 PM

Added AAAA record, but can't edit the A recored

andyOP•11/3/25, 9:39 PM

Aandy Added AAAA record, but can't edit the A recored

Laudian•11/3/25, 9:39 PM

Step 1: Delete all the DNS records marked with a triangle, except for the one named * and the one with 100:: you just created

Laudian•11/3/25, 9:40 PM

Step2: Create an AAAA record with name

and value

100::

100::

andyOP•11/3/25, 9:43 PM

Change the setting please look this

andyOP•11/3/25, 9:44 PM

If that is not correct, let me know.

Laudian•11/3/25, 9:44 PM

In the top left corner, does it actually say active?

Laudian•11/3/25, 9:46 PM

Because I suspect that you're not in the right Cloudflare account for the domain.

andyOP•11/3/25, 9:46 PM

Laudian•11/3/25, 9:47 PM

yeah, you're in the wrong account.

andyOP•11/3/25, 9:47 PM

What acount do we need?

Laudian•11/3/25, 9:47 PM

The right one.

andyOP•11/3/25, 9:48 PM

we never paid the account, It used to be link to Shopify

Laudian•11/3/25, 9:48 PM

Log out and select "Forgot your email"

Laudian•11/3/25, 9:48 PM

it should then send you an email to the correct account.

Laudian•11/3/25, 9:49 PM

Did you actually create the Cloudflare account yourself or did someone else do it for you?

andyOP•11/3/25, 9:51 PM

email for cloudflare is chris@biscocanada.com

andyOP•11/3/25, 9:52 PM

Actually, owner received the mail

Laudian•11/3/25, 9:52 PM

Is that the same email that you logged in with or a different one?

andyOP•11/3/25, 9:53 PM

different one. I will log in his email address

Aandy email for cloudflare is chris@biscocanada.com

Hard@Work•11/3/25, 9:54 PM

Note also, it's generally good practice to not use an email from a domain on that account as the owner. In the event something happens and email is broken for you domain, you may have difficultly logging in

andyOP•11/3/25, 9:55 PM

What to do? Can I log in with my email? andrew@biscocanada.com

Aandy What to do? Can I log in with my email? andrew@biscocanada.com

Hard@Work•11/3/25, 9:55 PM

Assuming you have access now, yes. This is just advice for the future

andyOP•11/3/25, 10:01 PM

I logged in chris@biscocanada.com

andyOP•11/3/25, 10:01 PM

Here is a DNS record

Laudian•11/3/25, 10:01 PM

Delete the A record for biscocanada.com

Laudian•11/3/25, 10:02 PM

and the cname for www as well

Laudian•11/3/25, 10:02 PM

then create your redirect rule and it will automatically create new DNS records.

andyOP•11/3/25, 10:08 PM

In here, what should I select?

Laudian•11/3/25, 10:08 PM

create new record

Laudian•11/3/25, 10:09 PM

did you delete the www cname already? I think it should create a www cname as well, but not sure how smart the automatic system is

andyOP•11/3/25, 10:09 PM

Laudian•11/3/25, 10:11 PM

That's stupid, the system was able to automatically create records previously

Laudian•11/3/25, 10:11 PM

select AAAA and type in 100::

andyOP•11/3/25, 10:11 PM

In here, AAAA, biscocanada.com, 100::

Laudian•11/3/25, 10:12 PM

yes

andyOP•11/3/25, 10:12 PM

Laudian•11/3/25, 10:12 PM

and then also create another AAAA with name www and value 100::

andyOP•11/3/25, 10:13 PM

andyOP•11/3/25, 10:13 PM

please check it

Redirect has error message, please check www.biscocanada.com

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