main account falsely permanently suspended (not hwid)

I just logged onto val today and got disconnected after like 20 mins just for a popup to appear on my riot client saying my account has been permanently suspended due to „third party programs“ i neither use trackers/apps like raw accel or wtv might trigger a ban. I logged onto my other alt to check if i am hardware banned and i am not, i would appreciate any help from support and i am open in proving my innocence

LAGGINGLEGEND777#000 (account that got permanently banned)

dOP•12/12/25, 11:35 PM

@momo guy any suggestions on what i should do?

Mhuon•12/12/25, 11:49 PM

This literally happened to me today

Mhuon•12/12/25, 11:50 PM

Strange because yesterday I formatted my pc, it shouldn't have any third party programs

MMhuon This literally happened to me today

dOP•12/12/25, 11:54 PM

did it say account temporarily locked or permanently suspended?

Dd did it say account temporarily locked or permanently suspended?

Mhuon•12/12/25, 11:54 PM

permanently suspended

dOP•12/12/25, 11:54 PM

i dont even have anything suspicious downloaded on my pc val is the only game i play

MMhuon permanently suspended

dOP•12/12/25, 11:54 PM

ggs

dOP•12/12/25, 11:54 PM

hope theyll unban us man

Mhuon•12/12/25, 11:54 PM

it gotta be some kind of error

MMhuon it gotta be some kind of error

R.•12/12/25, 11:55 PM

u should make a thread also

dOP•12/12/25, 11:55 PM

it happened to other people on twitter aswell today (even a t2 pro player) but since they are known they got unbanned pretty quickly cuz of gamerdoc

dOP•12/12/25, 11:56 PM

we just have to hope some riot devs sees our thread and decides to investigate the case

Mhuon•12/12/25, 11:57 PM

Dd we just have to hope some riot devs sees our thread and decides to investigate t...

Mhuon•12/12/25, 11:57 PM

MMhuon Click to see attachment

R.•12/12/25, 11:58 PM

this window always pops up just press submit a ticket

RR.this window always pops up just press submit a ticket

Mhuon•12/12/25, 11:58 PM

i alr did this twin

MMhuon i alr did this twin

R.•12/12/25, 11:59 PM

make a thread too twin

Mhuon•12/13/25, 12:01 AM

@d a little question, did you updated your PC to Windows 11 and had to fix the TPM 2.0 problem in your bios?

MMhuon <@1146628089464496148> a little question, did you updated your PC to Windows 11 ...

dOP•12/13/25, 12:01 AM

Nah im on w10 and never had any tpm issues

Mhuon•12/13/25, 12:01 AM

Sure

Dd <@1124859943917453322> any suggestions on what i should do?

momo guy•12/13/25, 9:39 AM

;valsupport

VANGUARD Main•12/13/25, 9:39 AM

The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

dOP•12/13/25, 1:26 PM

Dd Nah im on w10 and never had any tpm issues

momo guy•12/13/25, 1:44 PM

Whats your riot id ?

Dd I just logged onto val today and got disconnected after like 20 mins just for a ...

dOP•12/13/25, 1:44 PM

dOP•12/13/25, 3:26 PM

dOP•12/13/25, 5:26 PM

dOP•12/13/25, 8:46 PM

can anyone help me or nah?