PUBG MOBILE•6y ago

Thanks pubg team for accepting my report yesterday or should i say on 1am yesterday

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Deleted User•11/21/20, 4:40 PM

@mxhmd? unfair matchmaking in arena mode

Mmammu.Kindly try sending them a Remainder message. If they still didnt, Tey again. Als...

итачи•11/21/20, 4:40 PM

at the very end, I was asked to send a photo of my purchases, but for some reason I could not, but could only after the end of the dialogue

итачи•11/21/20, 4:41 PM

@mxhmd? I can even send a video

mammu.•11/21/20, 4:41 PM

Kindly Read the message which I sent you above, and, Stating your issue here repeatedly will not only waste your time, but ours as well, @итачи.

Also, This is community support channel, the people assisting here do not belong to the customer service. The Moderation team isn't a part of the customer service either. For any account related issues you must contact the in-game customer service, we cannot help you here.

Feedbacks about the Customer Service are welcomed in #old.

Beshoy•11/21/20, 4:42 PM

Does the alliance give me a ban?

mammu.•11/21/20, 4:42 PM

Kindly state your issue more briefly, @Deleted User.

Hhush.Thanks pubg team for accepting my report yesterday or should i say on 1am yester...

hush.OP•11/21/20, 4:42 PM

@Piston @Rock47 @mxhmd?

mammu.•11/21/20, 4:42 PM

Alliance, @Beshoy?

mammu.•11/21/20, 4:42 PM

@hush.,

Ҽ・YØURI•11/21/20, 4:42 PM

Thanku @NaDeKo

Ҽ・YØURI•11/21/20, 4:43 PM

Hope it will work!

NaDeKo•11/21/20, 4:43 PM

It will.

Deleted User•11/21/20, 4:43 PM

@mxhmd? im currently lvl 36
and gold 4 why is it almost every time i go up against lvl 60 and above plus all my teammates in the random matches are lvl 30 or lower

Malik•11/21/20, 4:44 PM

bhai Mera gulty se server Asia select ho gya ha lakin ki Ms Pakistan Mai boht high ha

Dyno•11/21/20, 4:44 PM

Please do not use languages other than English, @Malik. You may refer to subpoint 3.1 in #guidelines for regional communities.

Dyno•11/21/20, 4:44 PM

Please refer to this channel's pinned messages for further information, @Malik:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

Beshoy•11/21/20, 4:44 PM

Does the alliance give me a ban?

NATEEEE :D•11/21/20, 4:44 PM

Can you log into your account using a social media account that’s been deleted?

mammu.•11/21/20, 4:44 PM

It is just an arena match/TDM, @Deleted User.
If you're still not feeling good about this, Feel free to Report this in #old.

Deleted User•11/21/20, 4:44 PM

does skill based matchmaking not apply in pubg mobile

NaDeKo•11/21/20, 4:44 PM

Yes @Beshoy

NaDeKo•11/21/20, 4:45 PM

It does, @Deleted User.

Deleted User•11/21/20, 4:45 PM

@NaDeKo then why im i still facing this problem

NaDeKo•11/21/20, 4:46 PM

Is it a guest account?

Deleted User•11/21/20, 4:46 PM

Beshoy•11/21/20, 4:46 PM

How much time the band gives me the alliance

Deleted User•11/21/20, 4:46 PM

it has my facebook

Attri•11/21/20, 4:46 PM

I want to change my server. I played in asia but i go Europe by mistake.

NaDeKo•11/21/20, 4:46 PM

@Beshoy 7 days to a year.

Malik•11/21/20, 4:46 PM

I want to change my server. I played in asia but i go Europe by mistake.

DDeleted User it has my facebook

NaDeKo•11/21/20, 4:47 PM

It is start of the season. All the accounts are at the lower tier, hence this is normal at this instance.

Dyno•11/21/20, 4:47 PM

Pins

Pins

located at the top.

Deleted User•11/21/20, 4:47 PM

Malik•11/21/20, 4:47 PM

I want to change my server. I played in middle East but i go Asia by mistake.

Deleted User•11/21/20, 4:48 PM

You can speak Arabia

Dyno•11/21/20, 4:48 PM

Please refer to this channel's pinned messages for further information, @Attri:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

NaDeKo•11/21/20, 4:48 PM

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.
@Malik

Deleted User•11/21/20, 4:48 PM

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PUBG MOBILE•11/21/20, 4:49 PM

@Deleted User:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

Lincoln•11/21/20, 4:49 PM

@Deleted User this ban happened to a lot of players today

Lincoln•11/21/20, 4:50 PM

i think there is a mistake from tencent

Lincoln•11/21/20, 4:51 PM

1 day ban for using cracked client, but we use the official client

Deleted User•11/21/20, 4:51 PM

They can refer to the message above.

mammu.•11/21/20, 4:54 PM

Yes?

итачи•11/21/20, 4:55 PM

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итачи•11/21/20, 4:55 PM

why can't i send a photo?

итачи•11/21/20, 4:56 PM

@mxhmd?

итачи•11/21/20, 4:57 PM

maybe you know ?!

erxzed•11/21/20, 4:57 PM

Can i report to pubg through gmail instead of customer service

mammu.•11/21/20, 4:57 PM

It says you need to send a photo of the payment receipt after July 2019, @итачи.
You may upload the screenshot to Imgur, and then share the link to them.

Thanks pubg team for accepting my report yesterday or should i say on 1am yesterday

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