PUBG MOBILE•6y ago

If the details you send to the in-game customer service is right, they'll contact you soon.

итачи•11/21/20, 5:17 PM

forgive me such a frequent appeal to you

Rock47OP•11/21/20, 5:17 PM

итачи•11/21/20, 5:17 PM

Иитачи I did everything right?

итачи•11/21/20, 5:19 PM

I don't need to write anything else?

Иитачи forgive me such a frequent appeal to you

mammu.•11/21/20, 5:19 PM

It's alright, No worries! :n_Peek:

итачи•11/21/20, 5:19 PM

I don't need to write anything else?

итачи•11/21/20, 5:20 PM

ок

wAzz•11/21/20, 5:21 PM

Hello

wAzz•11/21/20, 5:22 PM

Got bug any help ? My ranking in eur but points up to middle east

Piston•11/21/20, 5:24 PM

If you have selected Middle East as your server, all your final earnings and deductions will be counted towards your Middle East rank, regardless of which server you play on @wAzz.

Please refer to the pinned messages of this channel for further information.

RRock47 If the details you send to the in-game customer service is right, they'll contac...

mammu.•11/21/20, 5:26 PM

This is for you, @итачи.

AC1D ◥▶_◀◤•11/21/20, 5:26 PM

player id-5127312996 he use cheat please take action

wAzz•11/21/20, 5:26 PM

@Piston im in eur server with friends ! But today my points bugged!

Dyno•11/21/20, 5:26 PM

Hello, @AC1D ◥

◤!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

wAzz•11/21/20, 5:26 PM

Moving to middle but i selected eur

Mmammu.This is for you, @итачи.

итачи•11/21/20, 5:27 PM

wAzz•11/21/20, 5:28 PM

Any replay!

PPiston If you have selected Middle East as your server, all your final earnings and ded...

mammu.•11/21/20, 5:31 PM

This is for you, @wAzz.

mammu.•11/21/20, 5:32 PM

Also, Replace Middle East with EU, if you did pick EU as the main server.

pyaare•11/21/20, 5:32 PM

Optimise pubg

mammu.•11/21/20, 5:32 PM

Kindly state your issue, @pyaare.

Citrus•11/21/20, 5:32 PM

I'm trying to get to ace this season (highest I've gotten in crown 2) and i wanted to do a mission. i switched to NA server and did the mission but then i noticed that i have to wait 60 days before i can switch back to EU.

mammu.•11/21/20, 5:33 PM

I hope that you're aware of the new server lock feature, @Citrus.

Citrus•11/21/20, 5:33 PM

i wasn't aware of it before i switched

pyaare•11/21/20, 5:33 PM

If cod is running that much smmoth but it is more optimised than pubg

mammu.•11/21/20, 5:33 PM

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @Citrus.

mammu.•11/21/20, 5:34 PM

You may try reducing the graphic settings in-game to make the gameplay more smooth, @pyaare.

Citrus•11/21/20, 5:34 PM

where can i contact customer service, also thx for the help

mammu.•11/21/20, 5:35 PM

You may contact Customer Service in-game, via the in-game settings or from the login page, @Citrus. And you're very welcome! :blobhug:

pyaare•11/21/20, 5:36 PM

I was played in lowest graphics but it is not that much optimised

wAzz•11/21/20, 5:36 PM

Server game got bugged not from us they replay for me

mammu.•11/21/20, 5:36 PM

Try smooth + high with Anti-Aliasing ON, @pyaare.

JoChiMinh•11/21/20, 5:36 PM

When will Metro Royale be fixed

mammu.•11/21/20, 5:36 PM

Emulator, @Jo Chi Minh?

Deleted User•11/21/20, 5:36 PM

Hallo Pubg Team,
My account has been hacked since 2 weeks . I send an email to your team at the same Day and i got no response.
Today after the account been used used and hacked got banned because the other person has been using hackers app on it .
I really look forward for your help as soon as possible please

PUBG MOBILE•11/21/20, 5:36 PM

@Deleted User:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mammu.•11/21/20, 5:37 PM

You're answered above about this, @wAzz, Kindly refrain from Repeating.

pyaare•11/21/20, 5:37 PM

My device have just smooth+medium only

wAzz•11/21/20, 5:37 PM

@mxhmd? i talk with customer server they said are bugged we will rest server

mammu.•11/21/20, 5:38 PM

And did they ask you to Wait patiently, @wAzz?

mammu.•11/21/20, 5:38 PM

Oh. Probably that's because of your device, @pyaare.

wAzz•11/21/20, 5:38 PM

@mxhmd? no but just today i got this points bugged

wAzz•11/21/20, 5:38 PM

I play eur also points us to middle east

mammu.•11/21/20, 5:38 PM

Points bugged?

mammu.•11/21/20, 5:39 PM

Wait. Are you trying to say that you're getting points in middle east when you're playing in EU, @wAzz?

wAzz•11/21/20, 5:39 PM

@mxhmd? yes

pyaare•11/21/20, 5:39 PM

But cod is played more smooth in my device

mammu.•11/21/20, 5:39 PM

Well, if that's the case,
If you have selected Middle East as your server, all your final earnings and deductions will be counted towards your Middle East rank, regardless of which server you play on @wAzz.

Please refer to the pinned messages of this channel for further information.

mammu.•11/21/20, 5:40 PM

Feel free to share your Feedbacks in #old, @pyaare.

wAzz•11/21/20, 5:40 PM

@mxhmd? not a true, try to play with bot server rank and up in high server

If the details you send to the in-game customer service is right, they'll contact you soon.

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