PUBG MOBILE•5y ago

so what do you mean after downnloading DNS problem will solve i dont have to do anything

Haidar•2/15/21, 12:53 PM

Hello, my account has been hacked and the version has changed

DDeleted User so what do you mean after downnloading DNS problem will solve i dont have to do ...

Piston•2/15/21, 12:53 PM

You can give it a try and see if using a DNS helps with your issue. You can find the instructions in the #faq channel, subpoint 4.5.

HHaidar Hello, my account has been hacked and the version has changed

Piston•2/15/21, 12:54 PM

Please contact the customer service in the game for further assistance for your hacked account. As for the newer version error, please wait for the next update for it to be resolved.

MrRobot•2/15/21, 12:55 PM

Can someone please give me email to report hacker and send videos for them

Piston•2/15/21, 12:55 PM

Hello, @MrRobot. You can use our #cheater-reports to report cheaters. Please follow the pinned instructions of the channel when you want to report a player.

MrRobot•2/15/21, 12:56 PM

I want an email please

PPiston Please contact the customer service in the game for further assistance for your ...

Haidar•2/15/21, 12:56 PM

Talked to our customer service team 6 days before and no response was received

Piston•2/15/21, 12:57 PM

There is no e-mail specifically to report cheaters, @MrRobot.

Dyno•2/15/21, 12:57 PM

Hello, @MrRobot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

http://cheater-report.pubgm.cc

Piston•2/15/21, 12:57 PM

You can refer to this instead.

PPiston Please contact the customer service in the game for further assistance for your ...

Haidar•2/15/21, 1:01 PM

How can I prevent him from entering my account so a support team will respond and remove the compromised gmail from my account

MrRobot•2/15/21, 1:03 PM

Im sorry but reporting from in-game is worst reporting ever they never get banned thats why i made a video and wanted to send it to the email of company

MrRobot•2/15/21, 1:05 PM

But i’ll try the link thanks

Piston•2/15/21, 1:05 PM

Reporting via the #cheater-reports channel is an alternative as well, @MrRobot. Feel free to utilise it.

Deleted UserOP•2/15/21, 1:05 PM

@Piston ]

Deleted UserOP•2/15/21, 1:05 PM

reply mu dm

PPiston Reporting via the #cheater-reports channel is an alternative as well, @MrRobot. ...

MrRobot•2/15/21, 1:06 PM

Thanks really

guttheg•2/15/21, 1:07 PM

Screenshot_2021-02-15-14-33-59-323_com.tencent.ig.jpg416.29KB

guttheg•2/15/21, 1:07 PM

Help

Piston•2/15/21, 1:07 PM

You can contact the customer service to help you unlink the unauthorised social media account in your PUBG MOBILE account, @Haidar.

You may use the conversation below as a reference:

example.webp37.49KB

Deleted UserOP•2/15/21, 1:07 PM

Will the 99999 version change on normal version on the next update @Piston

Piston•2/15/21, 1:09 PM

Responded to you in our direct messages, @Deleted User.

Deleted UserOP•2/15/21, 1:10 PM

@guttheg see my dm

Piston•2/15/21, 1:10 PM

Hello, @guttheg. This usually occurs when your account has been compromised, then accessed by an unauthorised person who uses a modified version of the game to log in.

Please contact the customer service and the support for your social media account in question to recover your account first. For the newer version error, you will have to be patient and wait for the next update.

Piston•2/15/21, 1:11 PM

For social media support links, please refer to subpoint in the #faq channel.

tarfouss3•2/15/21, 1:12 PM

@mochaw why you won't answer?

guttheg•2/15/21, 1:13 PM

@Piston thank you for the information

. Rày•2/15/21, 1:13 PM

I need help

Dyno•2/15/21, 1:13 PM

We are unable to provide assistance if you do not ask a question or state a problem, @. Páñda .. Remember to read through #faq before asking questions in the support channels.

Piston•2/15/21, 1:13 PM

How can we help you, @tarfouss3?

PPiston You can contact the customer service to help you unlink the unauthorised social ...

Haidar•2/15/21, 1:13 PM

Yes, the customer service accident was 6 days ago, and the information was provided to them, so no response has been made

Dyno•2/15/21, 1:14 PM

Please refer to subpoint 5.4 in #faq for further information, @Haidar.

DDyno Please refer to subpoint 5.4 in #faq for further information, @Haidar.

Haidar•2/15/21, 1:18 PM

I only know how to go back to the sub-point, please explain to me and thank you

DDyno Please refer to subpoint 5.4 in #faq for further information, @Haidar.

Haidar•2/15/21, 1:21 PM

How do I act the hacker will categorize the account

CRAZE•2/15/21, 1:24 PM

How do i get a hacker logged out of my pubg account

CRAZE•2/15/21, 1:24 PM

My twitter got hacked but i got it back but the hacker can still have access to my pubg

Orimandia•2/15/21, 1:31 PM

How long does it usually take for the ingame Customer Support to answer?

abdalla•2/15/21, 1:32 PM

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5652081856
The name of the account userAmadhamdy

PUBG MOBILE•2/15/21, 1:32 PM

@abdalla:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality

purchases from third-parties

forced refunding through Google or Apple, and

use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.