Please contact the customer service in the game for further assistance for your hacked account. As for the newer version error, please wait for the next update for it to be resolved.
Hello, @MrRobot. You can use our #cheater-reports to report cheaters. Please follow the pinned instructions of the channel when you want to report a player.
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
Im sorry but reporting from in-game is worst reporting ever they never get banned thats why i made a video and wanted to send it to the email of company
Hello, @guttheg. This usually occurs when your account has been compromised, then accessed by an unauthorised person who uses a modified version of the game to log in.
Please contact the customer service and the support for your social media account in question to recover your account first. For the newer version error, you will have to be patient and wait for the next update.
We are unable to provide assistance if you do not ask a question or state a problem, @. Páñda .. Remember to read through #faq before asking questions in the support channels.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5652081856 The name of the account userAmadhamdy
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality purchases from third-parties forced refunding through Google or Apple, and use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.