Well, in that case feel free to contact the customer service in-game for further assistance. Otherwise you may report the issue in No Access following the instructions that are pinned to that channel and wait.
I upgraded my rp a few hours ago and i had my point cards.
Please Feel free to share your feedback to the game in No Access in compliance with the channel's pinned instructions. Please know that it may take some time for the developers to look into the matter and fix the issue, we kindly ask for your patience.