but theres no answers on how to unlink an stolen account (social-media thats connected to pubg)

alboz•12/24/21, 7:09 AM

The reason behind that could be that your account is under the security observation period, @gaboevLoveDasha. When this is over, you can be ranked again. Should you require further assistance with this, please contact the customer service in-game.

Aalboz The reason behind that could be that your account is under the security observat...

gaboevLoveDasha•12/24/21, 7:11 AM

here too? Singapore was yesterday. Everything showed. I changed to Russia. and stopped

Zzavx but theres no answers on how to unlink an stolen account (social-media thats con...

alboz•12/24/21, 7:16 AM

There are answers for compromised game accounts. You may try using the uploaded screenshot as a reference to troubleshoot this account security issue.

Please be reminded that securing your game account is your responsibility and you should never share social media login credentials for the linked game account with anyone. Also, please consider enabling the two-factor authentication for your social media accounts.

Aalboz The reason behind that could be that your account is under the security observat...

gaboevLoveDasha•12/24/21, 7:20 AM

from the very beginning of the game, it does not show anything there. where does safety come in?

alboz•12/24/21, 7:30 AM

To avoid any misunderstandings, can your screenshots display the game in English, @gaboevLoveDasha?

Aalboz To avoid any misunderstandings, can your screenshots display the game in English...

gaboevLoveDasha•12/24/21, 7:33 AM

no, just the bottom line is that I either have a bug or something. now I have 30 duo wins. crown 2 but as you can see in the rating he writes. another region and near 0 shows my stats

xzi•12/24/21, 8:13 AM

As stated, your account could be under inspection in which case you will ranked once the inspection is over. Please contact the customer service in-game for further assistance in that case, @gaboevLoveDasha.

Mr.Door•12/24/21, 8:27 AM

Is GFX tool for pubgm safe to use or not? I kinda need it to adjust my fps and graphics

Dyno•12/24/21, 8:27 AM

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @Mr.Door.

Mr.Door•12/24/21, 8:27 AM

I see

Mr.Door•12/24/21, 8:27 AM

Rip

0xSt0rm•12/24/21, 8:48 AM

how to fix match making problem in gameloop emulator . this is showing error: unable to find a match

00xSt0rm how to fix match making problem in gameloop emulator . this is showing error: un...

xzi•12/24/21, 8:50 AM

If you require assistance regarding Gameloop, please visit their official website or their Discord server.

•https://gameloop.com/

abohasn•12/24/21, 9:02 AM

abohasn•12/24/21, 9:02 AM

abohasn•12/24/21, 9:02 AM

Team Xline eSports•12/24/21, 9:04 AM

I am unable to change my region...how can I change my region...I have tried all possible ways but it didn't work

Respect_YT•12/24/21, 9:15 AM

help fast !!!

TTeam Xline eSports I am unable to change my region...how can I change my region...I have tried all ...

Rebel•12/24/21, 9:24 AM

Can you elaborate?

Dyno•12/24/21, 9:24 AM

We are unable to provide assistance if you do not ask a question or state a problem, @Respect_YT. Remember to read through No Access before asking questions in the support channels.

Alive•12/24/21, 9:25 AM

@abohasn, please elaborate your issue.

Aabohasn Click to see attachment

Rebel•12/24/21, 9:25 AM

What is the problem?

abohasn•12/24/21, 9:30 AM

abohasn•12/24/21, 9:31 AM

change country button

Aabohasn change country button

Alive•12/24/21, 9:32 AM

You haven’t "Country/Region" option?

Alive•12/24/21, 9:33 AM

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR) law, PUBG MOBILE is not able to transfer your data to a different country, @abohasn.

abohasn•12/24/21, 9:34 AM

correct

Alive•12/24/21, 9:35 AM

This option is not available for you.

abohasn•12/24/21, 9:38 AM

what is the solution

AAlive If your account is created or registered in the European Economic Area (EEA) reg...

Alive•12/24/21, 9:39 AM

There is no option available, you have been answered the reason of this above, @abohasn. ^^^

abohasn•12/24/21, 9:41 AM

Thanks a lot

Aabohasn Thanks a lot

Alive•12/24/21, 9:41 AM

You are most welcome and thank you for understanding.

闇

闇夜旭•12/24/21, 9:42 AM

I want to get my account back but I can't get it back

闇闇夜旭 I want to get my account back but I can't get it back😭

Alive•12/24/21, 9:42 AM

Could you please elaborate?

AAlive Could you please elaborate?

闇

闇夜旭•12/24/21, 9:45 AM

My account is logged in with WeChat, but now I don’t use WeChat anymore and I can’t get my account back.

闇闇夜旭 My account is logged in with WeChat, but now I don’t use WeChat anymore and I ca...

Alive•12/24/21, 9:46 AM

Is there any other social linked to your account?

classic•12/24/21, 9:47 AM

Hello, is it possible to unblock an old account at all, if so, what do I need to provide!?

Alive•12/24/21, 9:48 AM

You may install the WeChat application and login WeChat account, login your PUBG MOBILE account with WeChat than link a new social media to your PUBG MOBILE account, @闇夜旭.

Cclassic Hello, is it possible to unblock an old account at all, if so, what do I need to...

Alive•12/24/21, 9:49 AM

Are you referring to ban?

AAlive You may install the WeChat application and login WeChat account, login your PUBG...

闇

闇夜旭•12/24/21, 9:51 AM

I can’t log in to WeChat because that WeChat uses an old mobile phone number, so I can’t log in to my pubgm account now

闇闇夜旭 I can’t log in to WeChat because that WeChat uses an old mobile phone number, so...

Alive•12/24/21, 9:53 AM

Sad, but there no way to login without that WeChat account as you have not any others social media linked to you account.

Alive•12/24/21, 9:55 AM

You can contact with in-game customer service with this.

Seiko•12/24/21, 9:56 AM

Wathefack does this mean, i had a 7 day ban, patiently waited. Got no weird apps got screens for proof, and this game keeps extending my ban @Error

SSeiko Wathefack does this mean, i had a 7 day ban, patiently waited. Got no weird apps...

Alive•12/24/21, 9:56 AM

Avoid using any third-party applications.

AAlive Sad, but there no way to login without that WeChat account as you have not any o...

闇

闇夜旭•12/24/21, 9:57 AM

The customer service in the game seems to be a problem with a robot. He seems to be unable to help me

AAlive Are you referring to ban?

classic•12/24/21, 9:58 AM

Yes, well, or to re-check what the ban is for?

Dyno•12/24/21, 9:59 AM

Please do not use languages other than English, @闇夜旭. You may refer to subpoint 3.1 in No Access for regional communities.

AAlive You may install the WeChat application and login WeChat account, login your PUBG...

Alive•12/24/21, 9:59 AM

Also Customer service is able to help when you login with that account which have the issue. You may refer to this response or stay connected with them. We are unable to help you with any account related issue through the community, @闇夜旭.

Cclassic Yes, well, or to re-check what the ban is for?

Alive•12/24/21, 10:00 AM

Could you please share a screenshots of that ban notice or contact with in-game customer service.

Original message was deleted

Alive•12/24/21, 10:00 AM

Hello there, do you need require any assistance?

but theres no answers on how to unlink an stolen account (social-media thats connected to pubg)

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