imny
CDCloudflare Developers
•Created by gold3n on 4/18/2024 in #general-help
Still can't pay invoices because the "pay now" button is no there anymore
Hello!
Reopening this thread as it seems related to our current issue.
We're currently unable to add a domain to our Cloudflare account. The error message says we have a pending invoice dated August 2, 2024. However, we only encountered this issue now—and only saw the invoice just recently—despite being able to successfully add a new domain back in January 2025.
If there had been a problem with the invoice back then, shouldn't we have been prevented from adding a new domain in January?
When we checked the Invoices tab, we saw the invoice from August 2024 (Invoice No.
IN-627XXXX)—I assume this is from the newer billing system. The "Pay Now" button is visible and we can download the invoice, but we’re facing the following issues:
1. The PDF includes a Stripe link, but clicking it redirects us to an expired page.
2. Clicking "Pay Now" takes us to the Stripe payment portal, but after entering our payment details, we get this error:
"This payment intent cannot be confirmed on this Hosted Invoice Page because it is not for this invoice."
We also opened a support ticket on April 2, 2025—Case #01454028—but we haven’t received any response yet.
We’re starting to get a bit concerned, as this unresolved invoice could potentially result in our account being locked.
Would really appreciate any help or insights. Thank you!21 replies