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Bru

•Created by Bru on 4/26/2025 in #help-desk-support

Immich iOS app - broken images/videos randomly appear?

6 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

i didn’t use different recording parameters between each shot

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

it was doing it only for 2 out of 4

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

one odd thing is that I had taken 4 videos of my daughter back to back

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

for me it was on immich app on iphone

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

that video wasn’t a restored one, so maybe thumbnail regeneration?

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

if that helps, here’s how I got this problem: installed immich recently loading postgres backup onto a new server. I ran generate thumbnails task twice after that, quite possibly after taking that video

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

after doing this, it corrected the videos I had spotted that have been doing this

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

I have some videos that play like this on Immich app

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

No description

37 replies

•Created by stardust on 3/13/2025 in #help-desk-support

Videos not playing correctly on iOS and Android apps

hey @stardust have you found a reason for this? I’m experiencing just that

37 replies