Casper
CDCloudflare Developers
•Created by Casper on 4/23/2025 in #general-help
Can't re-add and active domain on account after domain is expired and deleted from Cloudflare
Hi team support Cloudflare,
I have an issue about add new domain to my account.
First, this domain was set-up successfully on my account cloudflare, but domain is expired so Cloudflare deleted it from my account.
Now, I re-newed domain and want to add to my account but I can't.
When I choose Free Plan, I got error: "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page" but I don't have any payment to paid???
If I choose Pro plan, I got error: "Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time."
Thanks for your support!
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