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JulienR

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

FYI, this has been fixed for me in 1.80.0. iPhone 12 on same version app is now loading both the timeline and the backup albums selection, and backing up is now under way. Thanks a lot!! That iPhone has about 7k assets, which I had previously backed up to a server using another method. So when the app wasn't backing up, I uploaded all those assets into immich on a computer using the webapp. Now that the app is working properly for the first time, and backing up all those 7k assets, I'm interested to see how it will react, because they should all be duplicates.

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

but the pictures on the device are showing in the timeline. They can be uploaded individually by selecting and tapping upload button. I also already have all older items backed up, so I could add them to Immich from my computer and see how the app reacts when some of the pictures are on the server as well. Anyway I'll play with it. The main issue is still that I cannot select the albums for backup.

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Confirmed that this did not help, and neither did logging out and back in

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

ok thanks!

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

There's a lot of entries like this in the microservices container log, if that means anything to you...: [Nest] 7 - 09/20/2023, 11:40:31 AM ERROR [JobService] Unable to run job handler: Error: Request for clip failed with status 500: Internal Server Error [Nest] 7 - 09/20/2023, 11:40:31 AM ERROR [JobService] Error: Request for clip failed with status 500: Internal Server Error at MachineLearningRepository.post (/usr/src/app/dist/infra/repositories/machine-learning.repository.js:29:19) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async SmartInfoService.handleEncodeClip (/usr/src/app/dist/domain/smart-info/smart-info.service.js:120:31) at async /usr/src/app/dist/domain/job/job.service.js:105:37 at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:346:28) at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:531:24) [Nest] 7 - 09/20/2023, 11:40:31 AM ERROR [JobService] Object: { "id": "b23691a6-9db4-4e89-8bd5-2cf5525d5fa7", "source": "upload" } [Nest] 7 - 09/20/2023, 11:40:46 AM LOG [MediaService] Encoding success b23691a6-9db4-4e89-8bd5-2cf5525d5fa7

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

I'll report back after I can try some things, so we'll see

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

okey dokey! Thanks for the chat and help

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Quick update that I just noticed. In the backup page, even though I can't select any albums, I can turn on foreground and background backup and I have, they are both on. I just noticed on the server that photos she took this morning were backed up. So the backup is running and working (even though no albums can be selected for backup), and new stuff gets backed up. All the old stuff is not backing up so far though.

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

She has 12, not pro. Almost same, it is surprising. But I think they are a different chip actually

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

you've seen this before?

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

I think I've tried that but I will do it exactly how you said. I'll also try logout and log back in.

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Just been monitoring it the past 2 days, but everytime I open the app it looks the same

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

I uninstalled and reinstalled 2 days ago, and it has access to all photos and videos

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Does the log tell you anything? Why do I keep getting these: 2023-09-20 10:09:56.510128,LogLevel.FINE,"socket_io_client:engine.Socket","flushing 1 packets in socket","" Also, the log doesn't mention calculating hask at any point

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

album selection for backup yes, no albums load. So I can't start a backup. In the backup page, it doesnt list the number of assets. Only "--" She is not using iCloud at all. I use PhotoSync now to backup her photos and videos, but want to move away from it and toward Immich! 🙂

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Some of the assets are showing up indeed. I can't know if they're all there, but some are there. Is it normal for the albums to not load in the backup settings until the assets are all calculated?

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

Ok I will try that when she's back with her phone. Thanks for the answer! The has calculation which is longer on IOS, is it normal for it to take many hours?

41 replies

•Created by JulienR on 9/20/2023 in #help-desk-support

Can't load timeline iPhone 12

41 replies