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ratty-blush
ratty-blush4/28/2025

Neon support seems to be AWOL, what is going on?

I see this forum guideline says "This is not an official support forum, please open a ticket here..." but opening a ticket there under our paid plan is getting us nowhere. It's been days since we entered the ticket, there is no UI to find our outstanding Zendesk tickets, our sales rep has ignored our requests for an update on the ticket, and so, really what is going on over there? This is a 2nd highest priority ticket -- perhaps we have to scream and shout and make everything a top priority to...
genetic-orange
genetic-orange4/27/2025

Deleting a parent branch

I have a main branch that is sadly the child of two backup branches. i want to delete the backup branches and make main my only branch, with a dev and test child. however, i am unable to delete the parent branches. i see in other comments that you were working on this and i have seen schema only branches, but i need the data to be copied over too. what are my options to get rid of the backup branches please? i just need my main and not the parents.
multiple-amethyst
multiple-amethyst4/26/2025

UNAUTHORIZED (invalid_request)

I connected and was using my MCP server in the VSCode Copilot for 3 days. Then I saw today '{"error":"Unauthorized"}' here in this link: https://mcp.neon.tech/sse ...
No description
graceful-blue
graceful-blue4/23/2025

Can't reach database server

Getting this a few times a day PrismaClientKnownRequestError: Invalid prisma.user.findUnique() invocation: Can't reach database server at ep-tight-voice-SERVERID-pooler.us-east-1.aws.neon.tech:5432...
like-gold
like-gold4/23/2025

Azure data location

I'm in a research step for a client, but one of requirements they have is having all data inside azure, they dont want any data to go outside of azure. My question is, is this integration only for easier billing or the data hosted in Azure as well ?...
fascinating-indigo
fascinating-indigo4/23/2025

Pipeline for adding the "Launch" subscription plan to Azure?

We have currently deployed our Neon subscription plan through Azure. We are on a paid subscription, but wish to change our plan to "Launch" for the time being as we scale. This option doesn't seem available on Azure. Any possiblilty or pipeline to get this plan added to Azure?...
No description
ratty-blush
ratty-blush4/22/2025

Best Method for Connecting to Neon from Serverless Functions Using Drizzle ORM

I'm building a Remix app hosted on Vercel and also running some AWS Lambda functions. I'm trying to determine the best way to connect to my Neon database using Drizzle ORM in a serverless environment. Currently, I'm evaluating two approaches: Here are the options I am currently looking at....
fair-rose
fair-rose4/21/2025

Multi-tenant Design Approach

I am working on a project that involves an organization signing up and then multiple customers will be signing in per organization. I want to introduce multi-tenancy in this project such that all customers of an org share the same database and this is isolated from other orgs. The Neon docs recommend project per user/org approach. I was wondering if just applying RLS would suffice. Any recommendations are helpful.
national-gold
national-gold4/21/2025

Getting Error.captureStackTrace in the dashboard

Tried accessing the dashboard via browser to see the changes in db are reflected or not, and this error pops up almost always
rival-black
rival-black4/21/2025

Database Query Failure – server_login_retry Error with prisma.story.findMany()

Business Impact Statement: Our application relies on Prisma to fetch and serve dynamic content to our users. This error is preventing the system from retrieving data from the story table, resulting in incomplete or broken user experiences across several pages. This issue is affecting our production environment and disrupting user workflows, leading to potential customer dissatisfaction and business loss. Problem Description: ...
adverse-sapphire
adverse-sapphire4/20/2025

Confusing branches and backups. Unclear how to delete all branches

Hi! We are in quite a pickle with the neondb branches. We have 6 branches now one of them being master - the main one we use. When i'm trying to cleanup, none of the branches are letting me to delete them, it's either the "cannot delete branch that has children" or "cannot delete root". When I try to flip the default branch by using the "restore from branch" features, i end up with one more branch which is created every time I do the restore (which also cannot be deleted). I'm afraid we are stuck and unable to delete these branches and not even sure at this point how "restore from branch" functionality is meant to work without getting into such situation. I do see the early access "backup and restore" function, however, it seems to not work with the previous backup mechanism with branches as it's not letting to create a snapshot when branches are involved. Could you please clarify how this feature is meant to be used and how would it be possible to have 1 branch and delete all the rest 🙏 I presume backups via branches are more flexible than just snapshotting, however the deletion part is unclear....
No description
afraid-scarlet
afraid-scarlet4/20/2025

Transfer and Package

I exported the project I developed with v0 and this project is a marketplace site, but the database of the project is still connected via v0, how can I solve this? I am currently using the free version, sometimes there are high ms values between pages, is this normal? I will activate the site and switch to the paid version, but I don't know which package to buy.
continuing-cyan
continuing-cyan4/20/2025

Pool Error while connecting with Drizzle and error to view tables through Neon Dashboard

In both Cases, there is a connection error, and when I try to see my tables through SQL Editor, I get the same connection error. I am using Drizzle ORM with Node.js with pooling to connect to Neon, but I am getting the pool error. I am sharing the screenshots....
No description
adverse-sapphire
adverse-sapphire4/19/2025

Unexpected error happened 😕Please download error context and report to our support team

error:- Include Drizzle local storage { "drizzle-version": "2.0.1", "drizzle-playground": {...
No description
fair-rose
fair-rose4/18/2025

How to migrate tables from local to neon?

I am using docker for local development using postgres but when I run pnpm drizzle-kit migrate it show me success message migrations applied but when i check neon tables there is nothing. no tables. I confirm I have changed the database connection string in the env with neon. I have followed this guide to create docker setup https://neon.tech/guides/drizzle-local-vercel...
conscious-sapphire
conscious-sapphire4/18/2025

:fire: I need to transfer DB to other place

I have exceed free plan and need to upgrade. But I am not a a owner, I invited to the project. So I can't upgrade it's plan. The communication with owner has stopped. How should I dump my DB? ...
ratty-blush
ratty-blush4/17/2025

How to join tables across different Neon dbs

What's the best way to join across tables in different Postgres dbs (but that are all Neon)? Is there some approach to this other than the postgres_fdw extension? Does it work differently to access dbs within the same Neon project as it does to access dbs in another Neon project? thanks
xenophobic-harlequin
xenophobic-harlequin4/17/2025

Possible to change the region?

Is it possible to change the region of an existing database/project?
foreign-sapphire
foreign-sapphire4/17/2025

Is it possible to use Neon Auth with Clerk instead of Stack Auth?

Is it possible to use Neon Auth with Clerk instead of Stack Auth? If not, is it possible to sync Clerk user data in a table in Neon?