PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

moimoimoimoi

11/15/2025

IPAD PRO M5 optimisation issues

The iPad Pro m5 is still not fully optimised for PUBG the game is lagging at all of the 90fps option

Solution:

Hello @moimoimoimoi Please report this as a Bug through https://pubgmobile.live/support....

Maevel

11/15/2025

Fortune Refiner rewards?

Hello I didn't seem to receive none of the rewards from the clues in the Fortune Refiner even tho I completed all the clues

Solution:

You can submit a bug report from https://pubgmobile.live/support > Bug. :catthumbsnsf2:

Starcaller

11/15/2025

Untamed Celestial Ultimate Set

Is this set coming back? Started playing a few months ago. Can we get multiple returning ultimates for Christmas and New Year? 😄...

Solution:

Hello @Starcaller We don’t have such information. Feel free to share your feedback through https://pubgmobile.live/support....

TechPro Official

11/15/2025

Event not showing

Hello PUBG Mobile 👋 I don't see any events since the 4.1 update of Pubg, also I unable to enter in security system 😕 Please help @PUBG MOBILE...

Senzlyy

11/15/2025

I found hacker

Hello report this player using hacks he’s live streaming on TikTok!

Solution:

Please report this TikTok account from https://pubgmobile.live/support > Content.

Frager

11/14/2025

PUBG Account Recovery Request UID: 5853544079

Hello dear PUBG Mobile Service, I am trying to recover my old account that got hacked 2 years ago. I can say more information about my account. I have tried the way with the https://pubgmobile.live/support but they have said "currently ineligible for check. use in game tool" I have tried in game PUBG support but it says that "unusual activity has been detected in your current environment please use your common device." I don't have my old devices because they got broken. I want to send an appeal...

Solution:

You can only submit one request per account through https://pubgmobile.live/support. We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

Yevhenii

11/14/2025

Report of Fraudulent Account

Hello, I would like to report fraudulent activity by the account shown in the attached screenshot. This account offers “popularity for UC,” but after I send popularity, I get banned and never receive any UC. Such schemes are currently spreading widely on the internet, especially on platforms like TikTok, and this account is also involved in such fraudulent activities, deceiving people and scamming them out of money. ...

Solution:

Hello! Feel free to report players who violate the game rules via the built-in report system.

ZAIN ALI KHAN

11/14/2025

Firearm Combat Power Pennant Event

I have won and filled the data too . People have received notification from DHL about there delivery but I haven't got any mails or messages ( filled the form given to me on tiktok too ) need assistance please let me know is everything OK from my side or need any other data

ZeR00

11/14/2025

Popularity crate

If I send popularity to my friend. I’m in his top 5 ranking and he lost the battle will I get the popularity crate?

Solution:

Only the winner and winner’s supporters can get a crate. :catthumbsnsf2:

StormOp

11/14/2025

Delivery Of pannet through DHL

Hello I received an email from DHL EXPRESS with tracking number and an link to prove my identification Before sending. But there is a problem that I am 18 but I haven't made my Government issued ID yet I have no idea what to do noW. NEED SOME GUIDANCE

yeetmaster6_9

11/14/2025

Question regarding lag

I have a xiaomi pad 6 It has a snapdragon 870/8 gen 1. A few season ago, I used to play this game on 60fps on smooth and had absolutely no problems until and unless I hot dropped into the event area or played squads. Now, it lags all the time, random stutters, even the plane loading animation before u u board the plane lags. The only thing that doesn't lag is TDM....

Solution:

Hello! You can submit a bug report from https://pubgmobile.live/support > Bug.

Ghost

11/14/2025

When will iPhone 17 get 120 fps ?

Like come on guys it's easily capable of 120 fps yet you removed it in the last beta update and put that stupid HD+90 fps And to top it off that 90 is also glitched Wtf am I supposed to do with 78 fps Make it clear ...

Solution:

Hello @Ghost iPhone 17 did not pass the performance test for 120 fps....

Hamma3

11/14/2025

Appeal for 10-Year Ban Review51438085775

Appeal for 10-Year Ban Review 51438085775...

Solution:

Your account will not be unbanned. Please reach out to the customer service by sending an email to service@pubgmobile.com if you have any questions. We will have to remove your access to this channel if you continue to create duplicate posts....

UBesMICRORGANISM

11/14/2025

Bonus Challenge

When Pubg Bonus Challenge Come? I have 86 voucher what can i do Now?...

Solution:

Hello @UBesMICRORGANISM. Unfortunately there is no information regarding this, please stay stuned for further updates.

ISI.SHERU

11/14/2025

account recovery

hello i recently removed my fb account and linked my email which worked last i logged in couple months back. now that i tried to reinstall the app and tried logging in using same method its saying acc doesn’t exist 🤦‍♂️ i reached in game support claimed but failed unfortunately. idk what to do i have all the info and proof that the acc belongs to me. please advise

Solution:

Hello! Please make sure you are using the correct details to login to your account first. For example if your account is connected to an email address, you can only use the "Email Login" option to login. You cannot use the Facebook login for that. If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery....

souane

11/14/2025

Not enough players

Every game mode I try outside of classic continues to say not many players active. This just started a few days ago, typically play quick match, sniper training and gun game. Never had this issue before but can’t play those three at all. Game mode keeps trying to find a match and retries after 15 minutes.

Solution:

Matchmaking is related to how many players are currently in the queue for a specific game mode, perspective, or map. You can also try playing at a different time. Speaking from my own experience, there seems to be more online players in the evening. For example if you are using an emulator, a higher matchmaking time can be expected as players using emulator are few in numbers compared to mobile platform....

Atamu_Malosi

11/14/2025

Regarding Desert Eagle skins

Have we had any Desert Eagle skins in the past? Because I haven’t seen any in all my years of playing the game.

ABambooLovingPanda

11/14/2025

Controls

The ice skate button overlaps my peek button, and i cant find a way to move it in customise controls

Ahmed

11/13/2025

Asking just

#How to reaching level in the PUBG MOBILE community?

Solution:

If you mean how to level up here you must chat #general

Dead me …

11/13/2025

#Need help

#questions How to get pubg mobile partner ? iam also pubgmobile streamer..I need this process..how do it?...

Solution:

Hello, @Dead me …! ✔, Ultimate Influencer (previously PUBG MOBILE Partner), Elite Influencer (previously PUBG MOBILE Star), Vanguard One, Vanguard, Ultimate Creator, Veteran Creator, Rookie Creator, Esports Global Star, Esports Pro Player and Esports Supporter are available to certain influencer/community/creator/esports members at PUBG MOBILE's discretion. See title announcements here....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!