Graphics
how to play in 1080 resolution, i feel 720 is very blurry on my device, or android device only renders 720?
Solution:
Hello @Polo
You can't change the resolution at which pubg mobile runs on android. Only on an iphone or ipad does the game run at a higher resolution than 720p. You are welcome to share your feedback regarding this directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
Disable Underage settings
I get this message when I use a QR code to login from another device. But when I use my main device to log in, it never shows up No matter how much time I spend in game. I’m not under 18. I want this disabled please
Solution:
Please contact the in-game customer service for further assistance in this regard.
I have a problem. How do I change my date of birth in PUBG?
PUBG?
Solution:
It is unfortunately not possible to change your birthday information once you have set it in-game. You may, however, try to contact the in-game customer service for further assistance.
Unfairly banned
Hey! I banned for one week for teaming up with cheaters but when the cheater’s account played with me was another person with another device in account (without cheating). Now i spend 1 week bann time but I can’t play in ultimate royal mode and im streamer! My content is ultimate royal rank Push if you want you can check my twitch and Yt channel. Please help me! Thanks a lot.
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
cant go inside
it is like my connection have no problem but it have chance to get stuck in the loading screen whatever Classic, Metro and Wow. Is this my problem or....
Solution:
Need help
My account has been stolen from me and every time i rapport the probleme 1 years they tell me that i should repport with the same phone but i am reporting with the same phone i have many screen recording when i am playing with the account no one can help me
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
