PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

vinivk

6/11/2025

Account hacked

Hi everyone, I really need help! My PUBG Mobile account was hacked and I can no longer access it. The hacker changed my login details, and now I’m completely locked out. My Player ID is: 532622489 I’ve already contacted Tencent support multiple times and sent all the required proof (screenshots, purchase history, etc.), but I’m only getting automated replies or no answer at all....

Solution:

You can submit a recovery request from https://pubgmobile.live/support > Recovery.

xeroDIABLO

6/11/2025

ACCOUNT HACKED

Hi dear PUBG mobile team My account UID:5664617755 has been hacked by someone and he changed all the links attached with my id I have all the ownership proof of my account ...

Solution:

Hello, @xeroDIABLO! Please submit a recovery request for further assistance with your lost or stolen account....

manitou

6/11/2025

iunknowingly transferred the account data to an attacker, after which my account was stolen

iunknowingly transferred the account data to an attacker, after which my account was stolen, and I can't restore my account using the recovery tool, because my device dont trusted, what i should to do?

Solution:

Mudasir is right, you should never disclose private information with anyone. If you are unable to submit a recovery request in-game, you can submit one from https://pubgmobile.live/support > Recovery.

MANGO MAN 69

6/11/2025

My account get hacked

My account 5594524016 get hacked and hacker change all links

Solution:

You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Cold

6/11/2025

NickName Collection Gold

Why does the nickname collection gold does not appear when i type in cheer park? Is it a glitch or? Because it is shown gold in any chat i write except cheer park chat

Solution:

If you think the issue you faced might be a bug, please report it through https://pubgmobile.live/support.

syirxokxy

6/11/2025

#cannot log in via twitter

I can't log in to any of my PUBG MOBILE accounts . everytime I try to log in via twitter, the process fails or shows an error. could you please let me know if this is a known issue or if there is a fix? I would appreciate any guidance or update on this matter, thank you .

Solution:

Hello! I haven't received an update on my end yet but the other player who faced the same issue mentioned, they were able to login after waiting 24 hours. Could you let me know if you still face this issue? @syirxokxy...

Albedo

6/11/2025

ID BAN

Hello there I dont know why but my id is getting banned again and again for like 20-30 min.Can someone tell why?...

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

ꜱɪʀ

6/11/2025

How long could take the verifying ?

I provided all the payments I ever made and all detailed I remember

Solution:

Please allow some time while the requests are being reviewed, as they handle a high volume of requests on a daily basis. So there is no estimated time when will they update the status.

Corpse

6/11/2025

VIP PROGRAM

What are the requirements to get into VIP PROGRAM and is it application based or invitation based

Solution:

Hello @Corpse. There is no way to apply to join the content creation program. Tencent selects content creators at their discretion.

Blockmanbg

6/11/2025

Please this fix server in from India

Please pubg sir I can't lag is so hard Please fix server in from India What do i can pubg sir?🥺...

Solution:

Please refer to subpoint(s) 4.10 in #faq for further information, @Blockmanbg.

𝐄𝐑𝐈𝐒𝐈𝐈

6/11/2025

Is iphone 12 gona have 90fps

I have seen some videos, some devices are going form 45 fps to 60 and im curious to know if iphone 12 gona have 90 FPS

Solution:

Apple iPhone 12 cannot support 90 FPS.

6/11/2025

Yo how do i fix the titan bug?

It occured after unshifting as a titan, I was unable to do anything besides consuming heals

Solution:

If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

$nEaKy**

6/11/2025

New bug?

My graphics are blurry and pixelated on pubgm but its like that on 3 of my devices all that have just recently installed the game and yes all packs are installed lol, my old ipad same graphics settings and its fine so im guessing its a new download bug?

Solution:

If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

Mohamed Basem

6/10/2025

i want to recover my account

I am writing regarding my PUBG Mobile account, which I can no longer access because my linked Facebook account has been disabled. I have already tried using the account recovery tool, but unfortunately, I keep getting the error: "Please use your regular device." I am already using the same device I always used to play PUBG, but I am still unable to proceed. Please review my case manually, as I cannot recover my account through the automated recovery tool....

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Hadi0720

6/10/2025

Help

Hello. My PUBG account was stolen last night and I can't log in. How can I talk to PUBG online support to get it back? Please help

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

NextStarAnna

6/10/2025

Influencer title an requirements

How to become PUBG INFLUENCER an the requirements to become one for USA region

Solution:

The requirements are internal, and players will be selected at PUBG MOBILE’s discretion.

meoruboy

6/10/2025

oppo xfind 5 pro

add 90fps option for this phone ram 12+12GB Cpu : snapdragon 8gen1 note 90fps in older versions oppo xfind 3 pro...

Solution:

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, you are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....

Shamshad

6/10/2025

Machmaking

Hello Everyone I Hope You Guys are Doing Well Im Getting Bot Lobbies And its So Frustrating I dont know in this Update Pubg Mobile Sucks How to Get Real Lobbies ...

Solution:

Please reach out to the in-game customer service for assistance.

Mohamed Basem

6/10/2025

I cannot login to my account

! [OWNER DG] LUCK ᴅɪᴠɪ

6/10/2025

No one can hear me when i talk in pubg

Hi , i have a very bug problem with my microphone whenever im in lobby and talk there is no problem and my friends can hear me but when ever we start a match i open my mic no one can hear me when i talk but i can hear them perfectly but they can’t hear me am being very annoyed with that problem I really want your help to get it fixed and the problem is only in pubg and not other games or anything else

Solution:

If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!