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PUBG MOBILE

The first and best battle royale!

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questions

questions

#security check

#Hello, I can't pass the security check in the game
Solution:
Please keep logging in on the same device and maintain good behaviour on your current device to pass the security check. Feel free to reach out to the customer service for more information....

Locked Out – Support Says Use In-Game Tool But I’m Completely Blocked

Support marked my account id as ineligible for check and told me to use the in-game tool, but I’m completely locked out. What can I do?
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions....

restriction

Dear PUBG Mobile Support, This account is very important to me. I have spent a lot of time and effort building it. I never used any cheats, hacks, or third-party tools. I believe the recent abnormal behavior warning is a mistake. Please review my account fairly. I request you to remove the restriction and allow me to continue playing....
Solution:
Please contact the customer service via in-game or by sending an email to [email protected] for assistance.

Account stolen

hello guys my account is hacked i have proof of all purchase and even have my gmail but still cannot get back my pubg acc how can i recover it help me guys:CatLove:
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Warning

Hi PUBG Mobile. I recently received a warning for "abnormal match behavior" on my account. I want to clarify that I have never used any hacks, cheats, or third-party software. I always play fairly and follow the game rules. Please review my account. I believe this may be a false detection....

Arcane Jester X suit

Hello, i wanted to ask if there is any hope that the arcane jester x suit would be back any time soon?
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
No description

How many games per week is allowed?

New ultimate royale feature against cross server rank pushers like me 😂 any idea how many games per week is allowed?
Solution:
Players can only play 30 cross server matches before they reach the weekly limit. They will not gain any points after reaching the weekly limit.
No description

Dear PUBG Support Team, 😢My UID :5560082702

Dear PUBG Support Team, 😢 My UID :5560082702 I am writing to report that my PUBG account has been hacked, and I am unable to access it. I believe my account was compromised when the hacker unlinked my account links, preventing me from logging in. I kindly request your assistance n recovering my account and restoring my access. Please let me know what further information or documentation you need to assist me in this matter. ...
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Recovering old stolen account.

Hi, I’ve been away from pubg for a few years recently I’ve decided that I want to start back pubg but I realised my account has been stolen for quite some time. I tried the customer service in app but it’s not working. Is there any live chat service that I can contact to get help recovering my account ?
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Refund

Hello, I need help with something please I charged prime plus for 1 month from Midasbuy official site but unfortunately it was on a wrong id that was my guest account so please I need to know how I can get a refund please
Solution:
Please contact the Midasbuy support for any matters related Midasbuy.

Create Kalashnikov Glock 19 and ray gun

Oh it's gonna be fun
Solution:
Feel free to share your suggestions from https://pubgmobile.live/support > Feedback.

Can add Gun meterial in Methicforg ??

Plase add gun meterial in methic forg..
Solution:
Feel free to share your suggestions from https://pubgmobile.live/support > Feedback.

Account hacked

Guys i have a problem with my account which was hacked and when i tried using the in game customer service it didnt work so please help me
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Please help me with a quick question

How can I change my date of birth in pubg mobile? Or my birthday date that's set in it.. please help me!
Solution:
Please reach out to the in-game customer service for assistance.

Social Constet Winners Pending

It's been almost a month No winners are Announced for this Contest. https://x.com/PUBGMOBILE/status/1914748690666791056?t=gh55PCSY5V6oDO-euJwJcA&s=19...
Solution:
1 winner will be chosen per region. They will be contacted privately and announced publicly. You will just need to keep an eye on official social media accounts for the announcement....

Ultimate royal bonus points issues

Why didn't get the +10 bonus for playing Miramar & shanhok map first the day in ultimte royal
Solution:
The +12 you received for that match includes the bonus 10 points. You get 0 points for getting eliminated at #9. Ultimate Royale gives Rank Points based on the team's rank at the time of your elimination, not the team's rank at the end of the match. You get one point for each elimination, so that's 2 points....
No description

Bug?

Why does it show one day left? Is it actually one day left and the date is wrong or what?
Solution:
Must be a bug, the event ends on May 26 at 23:59 UTC+0. Please report this issue from https://pubgmobile.live/support > Bug....
No description

Pubg Returner : Convert my account from PUBG to BGMI

Hey , I’m an old Pubg player-Since S1 ,been on a break for 2-3 Years.Since pubg is now banned in India is there any way I can transfer my account to BGMI.?? 75 Level Account with RP & Achievements from season 2 .Kindly Need help or guidance on the same .

My account was stolen

On 15.05.2025 at 20:13 my account was stolen and the guy took my Twitter email and phone number as her own, please help.
Solution:
Please submit a recovery request from https://pubgmobile.live/support if you are unable to submit a request in-game.

Wow

How can I see my Map in the hot section inside the game ?
Solution:
Feel free to request assistance regarding this in the World of Wonder Discord server. - https://discord.gg/r766Q9ruyY...