#Popularity gone
I did a popularity exchange of 6k and it sent but I guess no one clicked it but the popularity is gone
How do I recover it...
Solution:
Hello, @Asap!
You can cancel the popularity gift that did not complete the exchange from the exchange records. After cancellation, the popularity gift will return to your inventory....
Is there any other Good Emulator for PUBG Mobile ? Gameloop is Crushing in every 3-4mins..
Solution:
Hello, @Survivor Gamer BD!
GameLoop is the only recommended emulator for PUBG MOBILE. As we provide community support only for mobile platform, please contact GameLoop for further assistance with emulator-related questions and concerns....

About The Investigator
To be an investigator I have to reach ace 8 times from the last 10 seasons
I want to know when the 10 seasons will be refreshed or it starts to count 10 seasons when I reach an ace rank for the first time ?...
Solution:
Hello, @mostafaHNY!
You need to make sure that you meet all the following requirements before you can apply to become an investigator.
The first requirement will start counting after you reach Ace rank for the first time, and you can fulfill the requirement after reaching Ace in 8 of the last 10 seasons....
Facebook login issue
Hello PUBG Support,
I lost access to my PUBG Mobile account because my Facebook account was disabled (facebook.com/atabeyhanzis).
PUBG Username: AtabeyZA
...
Solution:

Joystick problem
Bro i can’t aim because my joustick is working on amost full screen please fix this issue
Uid - 51928561181
Device - iphone 16 pro...
Solution:
Hello @Captain
Please report this as a Bug via https://pubgmobile.live/support. Please make sure to include your control settings in the recording....
#X login failure
how long going to x logging failure fix.😐
Solution:
Please refer to this announcement.
Inquiry Regarding UC Refund, Debt, and Account Unban - PUBG ID: 5162974132
Dear PUBG Mobile Support Team,
I am writing to inquire about a UC refund and the resulting debt on my account. My PUBG Mobile ID is 5162974132. I understand that a refund was processed, which has led to a UC debt on my account and a 1 year ban.
I would like to know if I pay all UC I owe to pubg will my account automatically get unbanned? ...
Solution:
Refer to the Prohibited Illegal Transactions Announcement in the game for further information.
Please reach out to the customer service via in-game or by sending an email to [email protected] for any questions....
Xsuit energy Bar
I did anukra xsuit 105 crate openings and didnt got any xsuit so far. Also my Energy bar isnt filled at 300.
My friend wants to gift me anukhra xsuit from his account. So after accepting the gjfted anukhra xsuit, will i get another xsuit from my energy bar after reaching 300 energy points in further crate opening. or it will give 1000 coins as i would have received the gifted anukhra xsuit? ....
Solution:
You cannot have a duplicate X-Suit. The X-Suit that your friend gives you will be the one that stays in your inventory.
You will get another X-Suit once you reach the 300 energy points and it will automatically convert to 1000 coins....
Bot Accounts
This is ridiculous, over 100 accounts that go through in a mins time and disturbing pop. Even advertising the service on Instagram.
Solution:
Feel free to use the built-in system to report this player.
If you come across any online content that violates PUBG MOBILE's terms of service, you can report it from https://pubgmobile.live/support > Content....

Please solve this wow creator mode issue
I'm using Singapore VPN & tried 5G/wifi connection both but still it remains same.
Give me a solution if possible.
#WowCreatorMode...
Solution:

Streampunk Film Fest
What exactly is the Best Picture award for? Is it meant for a movie-style video, or should we actually take a photo of the Aetherholm building?
Solution:
You need to recreate an iconic scene from the suggested categories. It must be a video limited to 1 minute in duration.
The top video from each category will win the Best Picture Award. Visit https://pubgmobile.live/steampunk-film-fest for more information....

Hello, big problem
Hello, PUBG Mobile Support. I am suffering from a problem. There is no solution to this problem in the picture.

Pibg
Cheater Report
Game Version: PUBG MOBILE
Date of Incident: 22/05/2025
Map/Mode: livik no event...
Solution:
If you come across a cheater in the game, please report them through the built-in system.
Follow-Up on Glied Palace Event UC Prize
Hi, I'm one of the winners from the Glied Palace Event, but I still haven’t received any UC.
The announcement said that prizes would be given within 30 days from April 22, and today is May 22. Could you please give me an update on this?
Thanks!...

Discord level up ?
Mee6 say once i reached lvl 100 I will get uc so is it true ?
Solution:
Yes, you may refer to the server #guidelines.

8pts WWCD Ultimate Royale?
Point system different for sanhok? Only got 8 points for a chicken dinner
Solution:
Sanhok outcomes are scaled by a factor of 0.5.
For example, you got 11 points for placing 1st with 3 eliminations in Sanhok.
Rank Points for the first place is 15 for other maps, but since it was Sanhok you will receive 15 x 0.5 = 7.5 = rounded to 8....

I cannot submit an account recovery request because I get this error:"Request denied.
Hello, I cannot submit an account recovery request because I get this error:
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]...
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions....

Pubg
Today, I unintentionally tapped on an airdrop in the game, and 600 UC was instantly deducted without any confirmation or prompt. I was expecting to see details before any UC was used. This was an accidental purchase, and I had no intention of spending my UC. I kindly request you to review the activity and help with a refund if possible.
My details:
ID: 52229175347
Date: May 22, 2025...
Solution:
Please reach out to the in-game customer service for assistance.