PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

A2S・GOHAN

11/1/2025

Will the 4.1 update for pubg support 120fps for iphone 17?

The 120 fps was working perfectly fine in the beta 4.1 however in the lastest update in beta it was removed . Please add 120 fps in the final update as many people purchased the iPhone 17 instead of the 16 pro hoping to get 120 fps in the latest device.

Solution:

Hello @A2S・GOHAN Beta versions are a subject of testing. As of now, the base iPhone 17 model only supports the Extreme+ frame rate. This might change in the future....

ХУЙ

11/1/2025

Help me

My account was stolen and I'm trying to contact support, but they tell me that suspicious activity has been detected on my account. Please create a ticket from my main device. What should I do if I'm doing everything from my main device?

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Heloudarkness

11/1/2025

7100 point classic reward

Hello! Can not collect the mvp emote from ”Path of Glory Rewards”. Do I get it after this season ends or what? Thank you!...

Solution:

Hello @Heloudarkness Please report this as a bug through https://pubgmobile.live/support....

Yirama

11/1/2025

Is Eneba a offical UC reseller?

Hi, I saw a video of TheBushka today and was wondering if the UC seller site "https://www.eneba.com/" is part of the offical third party UC resellers of the game like midasbuy.com? I would find it highly questionable if they promote inoffical sites that give no support in chase of an issue.

Solution:

The only recommended ways to buy UC are directly in-game or through https://pubgmobile.com/pay.

unfeelingless

11/1/2025

Im not able to buy uc

Can any one help me please

Solution:

Please do what it says and contact the customer service

✯ Dominic ✯

11/1/2025

Help me with account login issue.

Can anyone help me with account login issue? I need help for like months now. Please help.

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

BAD S K Y L I N E

10/31/2025

Help Will the new iPad Pro M5 play 120 fps in the new version?

if anyone knows🙏

Solution:

Hello! It might take some time for new FPS options to be added to new devices. Your patience during this time is much appreciated. Please keep an eye on in-game news and official social media accounts for more information....

Mody

10/31/2025

I need help about this 🙏

I have frozen more time when I play classic #questions...

Solution:

Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.

A trillion dollars

10/31/2025

flagged for high suspicion.

#questions i was playing really good like alot of headshots and calm and smooth aim. i won an easy 1v4 in tdm too. then after that i got a your account has been flagged for a high risk. i got an international tdm tournament coming up too so i just need some help clearing this up fast with a manual inspection. thankyou

Solution:

Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.

Eyez

10/31/2025

custom wow thumbnails?

guys how do i add my own custom wow map thumbnail?

Solution:

Feel free to request assistance regarding this in the World of Wonder Discord server. https://discord.gg/r766Q9ruyY...

Yash

10/31/2025

When 120fps come in iphone 17 base

When did 120fps come in iphone 17

Solution:

Hello @Yash If my information is correct, 120fps is only available for iPhone 17 Pro model....

Razvan

10/31/2025

Advanced theme perk

H ello! I have just collected the advanced perk but i didn’t have the upgradable background from the specific gilt lucky spin. 🙁 Also the advanced theme perk does not appear in my inventory or my mail. I have collected it for nothing or it will be available in the next season ? I hope anyone can answer. Thanks !...

Solution:

Hello! You can only use the Advanced Theme Perk if you own the regular permanent version of the Enchanted Terrace Theme background. All Advanced Theme Perks are specific to the season they are obtained in. So you will unfortunately not be able to use the perk you obtained this season in a feature season....

THRAGG!

10/31/2025

120 fps removed?

120 fps removed in the new beta of PUBG mobile on iphone 17? Why?...

Solution:

Hello @THRAGG! Beta versions are a subject of testing. They do not perfectly reflect the stable version. As of now, the base iPhone 17 model only supports the Extreme+ frame rate....

RockPubgGamer

10/31/2025

iPad Pro M5 iPad 120fps is coming in next stable update ?

iPad Pro M5 iPad 120fps is coming in next stable update ? I installed latest beta 4.1 4th phase, but still I don’t see 120fps there, is someone working on it. If they missed for 4.1 official release again we need to wait for 2 more months...

Solution:

It is being worked on and you almost definitely won’t need to wait for 2 months.

IRON STELL

10/31/2025

“Players’ Real Opinions and Suggestions to Improve PUBG Mobile

Hello! I’d like to share a feedback message about improving communication between players and developers,
but I don’t have permission to post in the #feedback channel.
Could you please tell me where I can send it or which role I need to post there?
Thank you!...

Solution:

You cannot create posts in this channel, your supposed to give feedback to the topics listed there only. For general feedback use https://pubgmobile.live/support/ and select [Feedback]. You’ll then be directed to the official subreddit of Pubgm. Be warned that you need comment karma to post there.

Calyx

10/31/2025

My account was flagged for inspection and now I cannot play ultimate royale after unfreeze.

Solution:

Please reach out to the in-game customer service for assistance.

RYOMEN

10/31/2025

Combat power title

Was the combat power title given recently or will it be given tomorrow?

Solution:

Every 1st of the month top 100 players in global and server ranking receive a 30 day title.

WWWMMMWWWMMMWWWW

10/30/2025

please help me I have already contacted with helpshift

Hello! I really need help recovering my stolen PUBG Mobile account. My account was stolen at the end of August, and I’ve been trying to recover it for over a month. Unfortunately, my tablet broke right after it was stolen, and when I repaired it later, it had been factory reset — so now the device is recognized as “unknown,” and I can’t log in from the original hardware anymore. I’ve already contacted PUBG Mobile support several times through Helpshift and email, but I only get automated replies....

Solution:

Please submit an account recovery request from https://pubgmobile.live/support > Recovery for assistance.

Madi

10/30/2025

Remove Number

Is there any way to remove number and email from PUBG account through claim or anything else?

Solution:

You will need to submit a claim in-game to have your mobile number or e-mail unlinked by the customer service.

SparkleHands

10/30/2025

I can't download the update

I can't download the update I tried using Wifi and Mobile data