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questions

What a generic reply by PUBGM Support team...

The email I got: Dear players You have a new message from the official customer service of PUBG MOBILE:...
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Connection issue

I can't solve this issue. I've tried with multiple WiFi and mobile data....
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Resolution issue.

I can get 1080p in my iPhone 15 pro max but I only get 720p Redmagic 10 pro. Is there any way to get 1080p? I can see clearly different in resolution. I think snapdragon 8 elite can handle more than 1080p.
Solution:
Hello @fawloonthu Unfortunately, the resolution cannot be changed....

Help me ! Hey if I turn on customer service exclusive what's the benefits, someone made a claim on m

Help me ! Hey if I turn on customer service exclusive what's the benefits, someone made a claim on my account it's says processing but I customer service exclusive didn't aware me

Collaboration

Hey Dear PUBG team please bring this collaboration with all these old one and that new one I designed and edited. Please bring back the A Bathing Ape collaboration, we are eagerly waiting for that. Enough of anime collaborations now please just this one 🥺
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Social Contests UC

Why are We Mostly Getting UCs when there is no Purchase Bonus, make sure that Every Social Contest Winners Should get UC within Purchase bOnus or After The Purchase Bonus, why is it unfair with Some Players who Got UCs Yesterday but there wasn't any Purcahse Bonus & Today Purchase Bonus is in the Game, If they Had Waited this long they Could've Waited one More day. Your New Amazon Giftcard or PayPal Method is Much Better than These UCs with PayPal we can Buy UCs whenever we want to. There were a lot of Players who Got UCs Yesterday for Social Contest are Cursing that PUBGM Purposely sent UCs 1 day before Purchase Bonus...
Solution:
it shouldn't count for purchase bonus :Loopy:

Random Game Crash during Loading Screens

I have an iPad 9 Gen and the game keeps crashing on it, even during gameplay at random instances. The issue still isn't fixed as I checked right now 5 mins ago and it crashed after the match. For god sake fix this!

Selection lucky spin

Hello, I already have some skins of the selection spins, if I choose owned skins with few other skins I don't own in guaranteed crate. Do I receive the the skins I don't own only, or is it randoom?
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I need wow access

Solution:
You can expect a response in 30 days if your application is approved, otherwise, it was not approved. Note that becoming a creator or not solely depends on your overall in-game activities....
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my account was stolen

#questions I am writing to request assistance in recovering my account, which was recently hacked and stolen. As a result of this unauthorized access, all my login methods — including my phone number and Twitter account — have been removed. I have all the relevant invoices available and can provide them upon request. I kindly ask that you investigate this issue and help me regain access to my account. I am willing to provide any additional information or documentation necessary to verify my identity...
Solution:
You can submit an account recovery request from here

After downloading the latest update, all controls did not work, whether the mouse or the keyboard

After downloading the latest update, all controls, whether mouse or keyboard, no longer work. I want a definitive solution or an update to the emulator to fix this problem. Thank you.
Solution:
Hello, @AwaDy! This is an issue on the GameLoop end. It cannot be fixed from the game side. Please wait patiently until they fix it. In the future, please share emulator-related concerns in the GameLoop community instead....

patch notes date typo ultimate royale

official patch notes say that ultimate royale starts on september 11 while subtexts have different dates (september 22). just wondering if this could possibly be a typo from the devs and want to confirm the official starting date and time and when the ultimate royale season ends.
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security risk

I was playing normally on my account the i suddenly got logged out tried to log in again but said a security risk it said ho remove or sm i tried it said it failed and to use the help button in the login interface tried but it said use ur regular device idk if this is a bug or sm but ive spent 500 plus pounds on this account
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Controls lost

I reinstalled game cuz it was crashing fixed now but I lost my all controls and buttons and attachments,all was saved to cloud but now only sensitivity retrieved but main thing is buttons how to recover them,no option to download from cloud 🥲

Does anyone have a solution for gameloop key mapping?

My controls aren't working on gameloop I'm using 64 but after update I've lost my controls how do I fix it?
Solution:
Hello, @Raven! This is an issue on the GameLoop end. It cannot be fixed from the game side. Please wait patiently until they fix it. In the future, please share emulator-related concerns in the GameLoop community instead....

I need personalized attention for the abuse that is being committed against me.

This is unacceptable. I appealed an erroneous suspension imposed by the system and it was rejected. Now they're accusing me of using "aimbots" in the customer service email. They're telling me the same thing, even though I didn't use any tricks. If they can't handle my case and are just going to blame me for not having committed any violations, I need the virtual complaint book. "I need your virtual complaint book." Enough with the abuse and the flawed system they have; they're not going to blame me or unfairly suspend me. My ID : 5148291763...
Solution:
Hello, @fugazzy.pe! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
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Cyber Clash Challenge result

Why the result of Cyber Clash Challenge has not been announced? It should be announced because many days have been passed.

About New Pubg update theme mode

Is this things going to add in to pubg theme mode on 25/09/2025 (UTC 0 ) ?
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I registered to Creator Hub for more than 10 days, almost a month, but no results.

Hello, my Creator Hub application is at step 6 (review). It has been over 10 days but I haven’t received any update or approval yet. Can you please check my application status? My PUBG ID: 5188280905 #questions #feedback...
Solution:
It takes time to review the applications, and you will be contacted if you are selected.
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