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PUBG MOBILE

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questions

questions

Next Mythic forge

When will the next Mythic forge come? Any info about the guns?
Solution:
Hello @RYOMEN Unfortunately, we don’t have such information....

Every match i have 667 ms and im from europe how can i solve this

How can i solve this @Quendi @Answer Overflow #guidelines #questions
Solution:
It seems like your ping is fine in this screenshot. Could you please submit a bug report from https://pubgmobile.live/support > Bug to report the high ping issue in matches.

Creator Hub

How long does it take to get approved as a creator in PUBG Mobile?
Solution:
Feel free to join the Next Star Program community for any questions or if you require assistance. https://discord.com/invite/FQXNBQzBJr...

Looking to buy an iPad

Any suggestions on what I should get ?
Solution:
Feel free to discuss this with other players in https://discord.com/channels/393088095840370689/481199564271910912.

ban Ultimate royale

Hello everyone, Please help me. Recently, my account was frozen for a 7-day review right after I reached the Conqueror rank and 40 stars. After that, it was unlocked, but my access to Ultimate Royale was blocked. I can provide all the evidence that I did not use any software, cheats, or anything similar. I am a beginner streamer and have many recordings of my games that I can provide as well. Could you please advise me on where and how to address this issue, and if there are any chances?...
Solution:
Please contact the in-game customer service for further assistance if you have any concerns.

Ads sensitivity on gyro

I recently started playing in full gyro. So I want to know if lens ads sensitivity have any effect in full gyro. Should I keep lens ads sensitivity or turn it off?
Solution:
Hello @RYOMEN Lens ADS sensitivity refers to the sensitivity of adjusting the camera with your finger while shooting. Therefore, it does not affect the gyroscope, there is a separate ADS gyroscope sensitivity section for that....

Account Hacked

Hey guys, I hope you’re doing well. I’m reaching out because I’ve recently faced a serious issue with my PUBG account My account was scammed three days ago. I immediately filed a claim with PUBG support, but unfortunately, the claim was denied yesterday. Following that, I reported the matter to the FBI under a cyber-enabled extortion case. I have both the case number and report, and I plan to schedule a meeting with them soon to pursue the scammers further. ...
Solution:
I would like to remind you that trading, sharing, purchasing and selling PUBG MOBILE accounts is not allowed. If you choose to participate in these activities then only you would be responsible for your own loss. You can still try submitting an account recovery request from https://pubgmobile.live/support > Recovery....
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Safa7

هل جير اب بوستر مدعوم من ببجي موبايل Is Gear up Booster supported by PUBGM?...
Solution:
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and violators will get punished accordingly. Also, we do not recommend the use of VPN as it may risk an account suspension. VPN does not reduce your actual ping, it can sometimes worsen it....

Internet issue but only in lobby

Whenever I open PUBG, it takes time to load the lobby. It takes almost 5-10 mins to be back at normal lobby. And when it’s done, I start a match and comeback , it again happens. I have good internet connection.

Problem

How to resolve this problem?
Solution:
This is an independent player creation, you will have to inform the creator of the map about it instead.

What's the name of this headgear?

I remember having this headgear now it's not in my inventory 😡 what's it's name
Solution:
Emil Head is the name. You can submit a bug report from https://pubgmobile.live/support > Bug or contact the customer service if you used to have this headpiece but it disappeared from your inventory later....
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PUBG links

Can I remove my phone number link from my PUBG account? Or dose the number link stays there for ever
Solution:
Please contact the in-game customer service for further assistance in this regard.

When I’ll get 120 fps in new iPad m5

I’m waiting for like 5 days now
Solution:
Hello! It might take some time for new FPS options to be added to new devices. Your patience during this time is much appreciated. Please keep an eye on in-game news and official social media accounts for more information....

Expired gempieces

The small gempieces from last spin/event got expired, so they compensated me something, but what is it? And where is it, because in the new spin there is non.
Solution:
The one which looks like a ring and has a Emerald on top of it
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Issue in midasbuy

Hey, i can buy two mythic emblems every week, but when i try to buy it from midasbuy, i only can buy just one, i wanna help with that asap pls 🙏🏻
Solution:
For any questions or issues related to Midasbuy, please contact the Midasbuy support for further assistance in this regard.
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Redmi Note 14 5G PUBG 120 FPS Setting

Hi there, I have a question about PUBG Mobile on my Redmi Note 14 5G. Is it possible to enable 120 FPS settings on this device? If so, could you please let me know how?" You can copy and paste this into the message box. Let me know if you need anything else!
Solution:
Hello @ANISH ! Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1...

Urgent Needed for Account Recovery Due to Lost Login Access and Unlinked Phone Number

I lost access to my account, and now the support team is telling me to go to the account recovery tool, but I can’t do that because I’ve lost my login details. The phone number previously linked to my account, which I still have, is no longer connected to the game, and I don’t know why it was unlinked. My Facebook account is also blocked. I answered some questions, like my last login, country, and mentioned that during my last login, I played one or two matches in arena mode. I also specified the device type, the month and year the account was created, and details about five purchase receipts from early this year and mid-year. I mentioned the first device I used to create the account, the first social media platform I linked it to, the type of platform, the phone number, and the aliases I used. I also noted the country I most frequently logged in from, whether I linked an email to the account, the first receipt I made with the account, the number of coins purchased, and the date and day of that purchase. I provided other details too. Unfortunately, the support team keeps asking me to go back to the account recovery tool, even though I told them I deleted the game due to storage issues, and my device isn’t recognized or trusted. I’ve lost login access and have been trying to resolve this for a month with no progress. I need help, and I hope you can assist....
Solution:
Hello, @ahm35h35! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

MidasBuy ID link

Hi, I made a purchase through MidasBuy, and I went to go use the points but it said that my pubg mobile id was linked to another midasbuy account. I don't remember having another account, but I might have forgotten. Is there a way to check which MidasBuy account my ID is linked to?

Accused of cheating?

Hello I was banned for a day for supposedly cheating what do I do to oppose this?
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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Bug

Hello I am unable to start any Classic matches (Erangel, Livik, etc.). Every time I click Start or Invite, it says: "This feature cannot be used as you don’t have enough UC" However, Classic mode does not require UC....
Solution:
This is not a bug. You need to top up the amount of UC that was refunded. You can refer to the Prohibited Illegal Transactions Announcement in the game for further information. Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com for any questions....