Unable to connect to the server
I don't have permission to post on the bugs channel so I'll post it here
Solution:
Please perform a routine repair of the game from the login page and reset all device settings one time through Settings > General management > Reset > Reset all settings. Restart your device and try again.
If the issue still persists, Please report it via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....
Got banned for no reason
#questions
I am writing to respectfully appeal the ban issued on my PUBG Mobile account. I was recently notified that my account was penalized for allegedly using an unofficial game client. However, I would like to clarify that I have never used any third-party software, modified clients, hacks, or anything that violates PUBG’s Terms of Service.
The only unusual activity that may have occurred is that I allowed a friend to play on my account recently. He was using an iPhone 13 Pro, and perhaps this change in device or IP address caused a misunderstanding in your system's detection methods. I trusted him completely and was not aware that this could lead to a ban or be interpreted as suspicious behavior....
Solution:
If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
#questions UC RP Voucher
RP Voucher (60 UC) idk why I can't use it 🥲what's the point of this Voucher?
Solution:
@VàinGlory It's not a bug, the voucher can't be used when you buy level 50-100. You are welcome to provide feedback regarding the voucher directly to Tencent by submitting Feedback through
https://pubgmobile.live/support.
Sorry for the inconvenience....
Contact support
I contact support via email like you guys said because my recovery was banned, which blows my mind because I have every single receipt from 2018…. And they say this…. But there is no yellow link? Please help I’ve been trying to get my account back since 2024 (no Joke)
I wanna know what happened to my account
I randomly saw this when I tried logging in
Solution:
Hello, @THE ALMIGHTY!
For more details about this restriction, please refer to the notice displayed when attempting to log into your account. If you'd like to resolve the issue, tap on the "Go Remove" option and follow the instructions.
If you need further assistance, feel free to contact customer service through in-game or by sending an email to service@pubgmobile.com....
