Gilt Event
#Will the gilt event coin expired?
#Also , will there be another gilt event coming this week?...
Scrolling not functioning
Can't scroll on any list items in game such as friends list, inventory or the shopping page.
Banned for no reason.
My friend pubg account got banned for absolutely no reason because my i was playing on the account since he was absence. User : 愤怒的小番茄 , ID : 51274169875. Please check carefully.
Solution:
Hello, @Lee✦!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
Voice chat
Hello PUBG Mobile Support,
My account (Player ID: 510903637) has recently been banned from voice chat, but I did not violate any community guidelines. I always respect other players and communicate fairly in the game.
I strongly believe this punishment was a mistake or caused by a false report. This restriction is negatively affecting my gaming experience, and I kindly request a manual review of my account....
Solution:
Hello, @MORBE!
The in-game mutes may be applied for violating game rules, such as using inappropriate language or spreading misinformation about breaking the rules. To avoid penalties, we recommend following PUBG MOBILE's terms of service and maintaining a respectful and positive gaming environment.
Should you require further assistance with this, please reach out to the in-game customer service....
The in-game mutes may be applied for violating game rules, such as using inappropriate language or spreading misinformation about breaking the rules. To avoid penalties, we recommend following PUBG MOBILE's terms of service and maintaining a respectful and positive gaming environment.
Should you require further assistance with this, please reach out to the in-game customer service....
Very Disappointed 😡
I am very disappointed with PUBG Mobile optimization. My device Poco F4 (Snapdragon 870, 120Hz display) is powerful enough to run 90 FPS easily, but still the option is not available. Many mid-range and even older devices already support 90 FPS officially, but Poco F4 users are left out for no reason. This is unfair and frustrating. Please enable 90 FPS for Poco F4 in the next update.
Solution:
Hello @JøY WUMP!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
don't have 120 fps
The device REDMI K80 with a 6.67-inch 2K OLED screen supporting 120Hz refresh rate. It's powered by the high performance Snapdragon 8 Gen3 processor, However, when I play PUBG Mobile, the game doesn't support 120fps. Considering the high end specifications of my device, is this a compatibility issue between the game and the phone?Since it release in November 27, 2024,I have waiting too many update for the 120fps,but until version 4.0 it dont even support 120 yet, Why??:NadekoWhat:
Solution:
Hello @?!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
My account was stolen and I made requests and they were all rejected.
My account was stolen and I made 6 requests and all of them were rejected. 5127560963 help me
Solution:
Hello, @Furkan!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
CRASH PUBG ON IPAD MINI 5 STILL
Hello PUBG Support,
I am still facing crashes on my iPad Mini 5. After around 4 matches, the game crashes, especially during fights and on the Erangel map. The iPad Mini 5 is still a capable device for playing PUBG, but this crash issue is making the game unplayable.
This even happens while I am live streaming, which makes the experience even worse....
S12k and dbs nerf?
S12k and dbs nerf ?
Solution:
Hello @RISHI DYNAMITE!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
I can't log in with my main acc facebook
At first i thought it was internet ploblem but i try on my alt account facebook but it work fine but when i try with my main acc when i log in i was stuck in this white screen even i try on other phone it still same white screen

Cool names for PUBGM??
Yoooo!
Please suggest some of the best gamertags for pubgm you have seen so far in your life. I want like names in other languages that only a few people understand when they see the name. I recently explored this https://cozmicway.com/japanese-names-that-start-with-k/ and I am literally loving the names like Kaito and many more. But some aren't available. Now if there's any way to use these names as gamertags, please let me know. And if you have more suggestions in other than japanese language, please let me know. Thanks in advance....
Subject: Microphone Not Working on iPad Pro 11 (2020) in PUBG Mobile
Subject: Microphone Not Working on iPad Pro 11 (2020) in PUBG Mobile
Message:
Hello PUBG Support Team,...
banned without any reason
Hello sir i banned without any reason why should i banned i dont use any cheat or thirdParty tools
give me the the reason or unbanned me
i got ban in looby...
Solution:
Hello, @𝓣𝓞𝓕𝓕𝓐𝓝!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Game crash
Everyday my game and my cousin game crashes 5-6 times. We did client repair but the issue remains. In older version it was crashing once everyday but it this season it is so annoying I can’t even play rank matches cause it crashes suddenly.
And second the issue I’m facing is when I open inventory the text overlays on one anoher it is difficult to change settings from above. (Shown in the pic)
Kindly fix these issue please ASAP!...
Solution:
Hello, @[ BUCK ]!
Please report this issue via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

Classic point system
Today the point system for classic matches is glitched or something went wrong because survival points are not adding in overall points.
Login Issue – Account Deleted Without Reason
Hello PUBG Mobile Support Team,
I am facing a serious issue with my account.
I purchased this account and was logging in normally from both my mobile phone and my laptop. Suddenly, I found that I can no longer log in, and I receive the message: "Your account has been deleted".
...
Solution:
Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. Therefore, we are unable to assist you in this regard.
Jets in Payload suffer no damage when crashing into ground. Fix please.
In Payload Mode, the Jets are overpowered and unrealistically crash into the ground suffering no damage. In classic mode, crashing vehicles into walls, etc.. results in damage. This needs to be fixed.
unable to get my account for years.
Hello, my pubg mobile account i made when the game came out almost 8 years ago was stolen. I haven’t been able to get into it for years now. If there’s anyone would could help me thatd be a blessing.
I even have purchase receipts tied to the account from years ago....
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
