PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!

questions

9/16/2025

Hello PUBG Mobile Support Team, I am facing a serious issue with my account. I purchased this account and was logging in normally from both my mobile phone and my laptop. Suddenly, I found that I can no longer log in, and I receive the message: "Your account has been deleted". ...

Solution:

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. Therefore, we are unable to assist you in this regard.

Frappuccinno

9/16/2025

Jets in Payload suffer no damage when crashing into ground. Fix please.

In Payload Mode, the Jets are overpowered and unrealistically crash into the ground suffering no damage. In classic mode, crashing vehicles into walls, etc.. results in damage. This needs to be fixed.

shon

9/16/2025

unable to get my account for years.

Hello, my pubg mobile account i made when the game came out almost 8 years ago was stolen. I haven’t been able to get into it for years now. If there’s anyone would could help me thatd be a blessing. I even have purchase receipts tied to the account from years ago....

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

RYOMEN

9/16/2025

Next premium crate

What's the next premium crate release date? And any leaks about the gun in it?

Solution:

Hello @RYOMEN We don’t have any information about exact date or it's content....

HamZàツ

9/16/2025

Account

Why my account get ban 10 min randomly in the middle of game or landing but when i olay with another account i didn't get that issues i play with gameloop emulator why this happened to my account only i need some answer or fix i file claim inside the game didn't help at all what i should do it's annoying they said internet client side error but i have a fiber.

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

MaximumSweat

9/16/2025

Final circle calculation…

Hi Guys, I want to suggest a much needed and probably easy change by the devs: 1) The final circle calculation be changed so the server determines at random, any piece of land on the map as the final circle, with each piece of land having an equal chance of being the final circle; 2) The server would then calculate all the other zones; 3) The user wouldn’t experience any change in when and how zones are presented to them. ...

Solution:

Hello @MaximumSweat! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Moo

9/16/2025

Crazy chicken draw

Why the draw isn’t available? How it works ?

Solution:

Hello @Moo Crazy Chicken Day was a one-day event only....

812YGTS

9/16/2025

Ranked Arena

Can we ban people from using toggle and auto clicker in ranked arena？Is so unfair that people used it with sks and kill you in less than a second :NadekoWhat:

Arise

9/16/2025

Scam

Scam Uc https://vt.tiktok.com/ZSDhsSW2B/ from this. Post

Keeno

9/16/2025

Can’t change connection title

I can’t seem to change the nickname of my connection title any ideas why?

Solution:

Hello, @Keeno! You can view your total interactivity with a friend at the top of the screen after opening the chat menu from your friend list. To change a nickname with a friend, you need to reach at least 5,001 synergy and 30 interactivity....

.ConCuVuiVe.

9/16/2025

Game crashing

#Was crashed in game fix yet? Cuz mine still happening every 1 min stay in lobby and cheer park😣😭.

MxShani

9/16/2025

Why tv in PUBG home doesn't work?

I bought luxury tv to place at my PUBG home but it is just fluke and doesn't work and doesn't display anything #pubghome #pubg-mobile

Solution:

Hello @MxShani! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

lab :)

9/15/2025

Disable Investigator Message

How do we remove the investigator message that pops up on the screen at the beginning of every match? Please I need it removed

Solution:

@lab :) It cannot be disabled....

Frankchu

9/15/2025

ADS/Hip Fire button

was there not a setting allowing you to set the left side button to ads while right side is ads?

Solution:

Hello @Frankchu Such a setting isn't available. You can only set it for both at the same time. You are welcome to share your feedback through https://pubgmobile.live/support...

RYOMEN

9/15/2025

Rewarding royal pass without buying it

Can we gift a friend royal pass without buying it for our self with uc? Like I want to give my friend one but I don't want the royal pass myself .

Solution:

Press on the small gift icon next to collect all and there you can select your friend. He will receive this gift in his mail....

JustFogicio

9/15/2025

Still sanhok on Ultimate Royale?

Why is it still sanhok on Ultimate Royale? In the official esports tournament you already change it to Rondo

Solution:

Hello, @JustFogicio! You're welcome to provide your feedback related to this via https://pubgmobile.live/support....

Sayan Swarnakar

9/15/2025

Please increase fps on my device 30 to 60fps only

Dear @PUBGMOBILE Please unlock 60 FPS support for Galaxy M145G (Exynos 1330, Mali-G68).This device easily handles Smooth+40 FPS but is unfairly capped at 30 FPS on Smooth. It deserves Super Smooth + 60 FPS support! I choose not to rely on GFX tools When I saw on my Aunty's low end 4gb ram phone that pubg mobile/bgmi runs smooth + 40 fps and super smooth + 60 fps without any lag, I was surprised because my phone is better than my Aunty's phone and I play pubg mobile/bgmi smooth + 30 fps on that phone and super smooth + 40 fps and on the other hand my Aunty's low end phone supports smooth + 40 fps and super smooth +60 fps, pubg mobile please you have to do something for me 🙏...

Solution:

Hello @Sayan Swarnakar! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

MR Hyper

9/15/2025

creator program registration issues

I have opened a PUBG creator hub account with the wrong Gmail. In it, I have bound my PUBG game account. I want to unbind it. How can I do this?

Khalid

9/15/2025

Classic Map Issue

I am facing an issue on this update. When i start the game in classic mode or classic map related game like War or Wow mode the app will close and the game will restart. I already complain in customer service and repair the game.

Eipril

9/15/2025

Help squad, earn your free coupon

Hello guys! Does somebody recently purchased UC? If you don’t mind can you please share with your link… I want to get some coupons before buying UC🥺 Thanks!...

Solution:

Hello @Eipril This channel serves for questions only. You can share such codes with others in https://discord.com/channels/393088095840370689/1092983473901412382...

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!