About ScarL hit effect
Can we get a hit effect for this SCAR-L in the upcoming update?
Solution:
Hello @어머니도둑
You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....

Guys I need help!
guys! Im having a problem with universal mark location! I can’t see other friends marker in this new update and my marker its with no sound? Any help pls? And when I mark somthing turns in to white package. Here iss a video for mark lokacionin and mark som pieces @StrikerKosovoo
Solution:
I guess it's not an audio related issue then. :catok: You should submit a bug report from https://pubgmobile.live/support > Bug.
Once you do that, a new post will automatically be created in the https://discord.com/channels/393088095840370689/996546243859853424 channel. This is where you will receive a response from the PUBG MOBILE Team if there is an update regarding the issue you reported....
I didn't riceve the title in ultimateroyal
Hello! Last sezon I have made top 361 in ultimateroyal and I didn't riceve the title, what can i need to do?

Bug channel
Y cant i post in bug channel? Anyways LET US MOVE THIS I KEEP DYING BCZ IT GETS STUCK WITH MY PEEK AND I LAND IN THE MIDDLE OF NO WHERE CUZ I CANT STOP
Solution:
@Flintz
You can move this button here...

Midasbuy purchase
I'm not able to buy via midasbuy, though I always used to buy but now it just stays like this in the photo.
I'm not sure if I should ask this here or no so pardon me if I'm mistaken....
Solution:
As your issue is resolved, we will mark this post as Answered. In the future, please feel free to contact Midasbuy through their website for further assistance with Midasbuy-related issues.

Ultimate 500 rewards not received
Hello, I was ranked 252 in ultimate royale last season but i did not receive the rewards today at the start of the new season.
I received the top 500 weekly rewards though....

120 FPS for Realme GT 6
Dear PUBG team. #pubg-mobile
Realme GT 6, Snapdragon 8 Gen 3, PUBG version 4.1
There is no 120 fps available for that model yet. ...
Solution:
Hello @Qaiser Ikram
Minimum required chipset for 120 FPS:
- Qualcomm Snapdragon 8+ Gen 1...
Help me please for this problem
Welcome,
I have a big problem. I have an iPad Pro 2020, and when activating the Ultra Extreme option (120fps), there is a continuous cutting of the game, and I feel that I am playing at a low frame rate. Is there a solution to this problem because it is no longer tolerable? Please report an actual and useful response.
Thanks....
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.
FPP SOLO:
Why Can’t I Get Matches In FPP Solo When I Literally See Other People Getting Matches & Playing FPP Solo?
I Be Sitting For Hours Trying To Get Matches & Still No Matches Be Found; It Always Says “No Opponent Found” 🤦🏽...

I ranked 325 in Ultimate Royal but didn’t receive the Top 500 exclusive title.
Can anyone please help me with this? I collected my rewards today but received the Ultimate Royal Legend (Regular) title instead of the Exclusive one.
Solution:
You receive the title after 1 day so just wait it takes time, You don't get it on day 1 of the season
account recovery
hi , i have a quick question , can the hacker use this tool to stop my claim ??
i submitted multiple claims and after around 36 hours the system rejected them, i´m sure of my answers and i have purchase history...
Solution:
Hello, I'm guessing that option on the recovery tool is related to this feature.
If the information you provided was not approved then I suggest double checking your answers, provide information as accurately as possible and include proof of purchase.
If you haven't already you can submitting a new account recovery request from https://pubgmobile.live/support > Recovery....

Blocked due to weak internet connection. Please lift the block.
Hello PUBG Support,😩
I’m writing to request a second chance regarding the ban on my account. I believe the ban was issued due to a false report. I’m from Iraq, and my internet connection is very weak, which might have caused a misreading or connection issue leading to this misunderstanding.
I’m a fair and honest player, and I have screenshots and clips that prove my innocence. Please review my case again, I truly respect the rules and just want a fair recheck of my account....
Solution:

Acc ban
My acc was recently banned due to network issue only for 10 mint and today i was playing erangle and my acc banned for 24 hours without any reason.
Solution:
Hello, @Muhammad Rehan!
Please refer to the in-game notice you have received and use the Appeal option should you wish to appeal for temporary account ban....

Unusual activity Please login from original device
Okay so im facing this problem, And the main part is im using my original device which i have played the game from last 4-6 months, any solution?
Solution:
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible....

Account Hacked? possibly
Hello!
just here because i recently been made aware that my account has been frozen for coding manipulation?
i dont know
i tried to fill a claim, didnt work.
reached out to support, didnt work....
Solution:
Please submit an account recovery request from https://pubgmobile.live/support > Recovery for assistance.
How do I sell my account?
I'm getting tired of this game from knowing how much the company honestly doesn't care about the community which is really sad
Solution:
Hello @woodysaturn
Buying, selling, or sharing game accounts is prohibited. Engaging in these activities is a violation of PUBG MOBILE's terms of service and may lead to an account suspension....
Subject: Account Recover
Hello dear PUBG Mobile Service, I am trying to recover my old account that got hacked 2 years ago. I can say more information about my account. I have tried the way with the https://pubgmobile.live/support but they have said "currently ineligible for check. use in game tool" I have tried in game PUBG support but it says that "unusual activity has been detected in your current environment please use your common device." I don't have my old devices because they got broken. I want to send an appeal...

Account recovery
I had linked my pubg account at my facebook which i lost it so I can’t login in to pubg account. I write letter to support about that and they mailed me account claim number. Can someone help me to return my account, i don’t know what to do with that claim number 🥺
Solution:
You will receive an email containing the results of your account recovery claim within 7 working days.
There is currently no way to check the status of your claim through the account recovery tool on the login page.
You can also submit a recovery request from https://pubgmobile.live/support > Recovery....

