Pubg Is account
Hello PUBG Mobile Support Team,
My account (UID: 51998897147) has been banned for 10 years due to “3rd party tools.”
I believe this is a mistake because I was playing from a cyber café and I have never used any cheats or third-party software.
...
I believe this is a mistake because I was playing from a cyber café and I have never used any cheats or third-party software.
...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
crash problem ipad mini 5
Hello PUBG Mobile Team,
I’m facing a serious issue while playing on my iPad Mini 5 (A12 Bionic, iOS updated). The game runs smoothly in general, but it often crashes during landing, in events, or at hot-drop locations where the fight is intense. This makes it very difficult to enjoy the game, as the app force closes unexpectedly.
The iPad Mini 5 is still a capable device and handles other games well, but with PUBG Mobile (especially after the 4.0 update), it has become unstable. Many players with the same device are experiencing this crash problem....
Solution:
Hello, @Musa!
Please report this issue via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....
Pdp doubt.
Can I only submit one outfit for PDP?
Solution:
@𝓓𝓮𝔂𝓾
You can submit multiple entries for a PDP contest. Your design should mention the front view, back view and detail view similar to as in the template....

what the punishment for scam?
Player scammed me in metro royale, what punishment can he get???
Solution:
Exchange of in-game items for UC is something we don't recommend doing. You will be responsible for any loss.
Question about new update
When I was playing beta. The ghostie run boost was making me fast. But while i still have the ghost. I cant run fast in global
Question about new update
When I was playing beta. The ghostie run boost was making me fast. But while i still have the ghost. I cant run fast in global
Solution:
The beta version does not represent the final version. You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
Hackers in Weakly matchs
Im looting out of zone and even i close very door after lotting and suddenly a I heard a car is coming i stop moving and try not to give footsteps they directly rush on me and kill me(i think they are esp or wall hack) this was weakly matches
Solution:
You may report the player through the in-game report feature, they will be suspended if they are found cheating.

I am experiencing network and server issues
I am experiencing network and server issues while trying to play the game. I am from Bangladesh, and for the last two days, I have been unable to play without a VPN. When I use a VPN, my ping is extremely high, reaching 177, which makes the game unplayable.
My friends can play without a VPN, and I have been using mobile internet to play for the past few months without any problems. However, recently I have encountered this issue. My Wi-Fi is currently off for personal reasons, so I need to find a way to play the game using my mobile internet without a VPN.
Could you please check my account for my mobile or iPad device to identify the problem? My PUBG Mobile game ID is 5342322217....
Solution:
Hello @MasUm AhmEd
Please contact the in-game customer service for further assistance. We ourselves cannot check your account's details....

Unable to translate automatically
Outside of a WoW Mode match, the automatic translation function will not translate other players' comments in the comment section, only the map description. And after re-enabling Auto Translate WOW Out-of-Match Text, it will still only translate the map description, not other players' comments in the comment section, even if you re-enter the game.
Solution:
Since you are in the World of Wonder Discord server, you can inform them directly about this.
Alternatively, you can also contact the in-game customer service if you have anything to suggest or report....
Connection
I can't access the gane because it says there's a problem with internet connection though everything is working well and the internet is available and all apps working except pubg
Solution:
This has something to do with your Internet connection. Please try restarting your router, you can also restart your Internet connection by switching between cellular data and Wi-Fi. Alternatively, you can try contacting your Internet service provider or playing the game with a different Internet connection.
And if the issue persists, you can try contacting the in-game customer service for further assistance....

Power saving mode
Can anyone explain what power saving mode does in the graphic option. When I enable it it reduces the texture of building and land so it reduces the lag?
Solution:
Hello yes I know this one so hopefully I can be of help. When you go to the in game post about 120 FPS on the customer service page, you'll see that they say something about power saving being enabled automatically as soon as you turn on 120 fps in order to make the load on your phone's processor lessen.
What people say on the internet about enabling power saving is wrong and they say that it will cause your phone to lag or drop frames when you have it on, this is incorrect. What power saving does is decrease your graphics even more (if you have set them to smooth for instance) in order to make the game run a lot better and so you don't drop as many frames as if you had it disabled. And the graphics are decreased until you disable power saving again.
I tested all of this myself while standing on top of a roof in Pochinki and you can clearly tell how the textures of the rooftops decrease a little when enabling power saving....
120fps
When will the Redmi k80 series get 120fps?:Ace:
Solution:
Devices with the minimum hardware requirements of 120Hz display refresh rate, and Qualcomm Snapdragon 8+ Gen 1 or MediaTek Dimensity 9000*, can access the 120 FPS option with Smooth graphics.
If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You are also welcomed to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....
Prize Path
Can anyone tell me why the prize path is of 25 days only...?
Will there be any other prize path coming in 4.0 Version...?...
super smooth
Why is 60 FPS available for the Redmi Note 13 but not for the Note 12? The processor and graphics of these two phones are the same.
Solution:
@Abol RZ
I checked the specifications and the chipsets are not the same....
Account recovery
Hi , i have sent the form for the account recovery but it says this , how much time does it take cause the person who stole my account Keep selling it and im scared of him banning my account
Solution:
We do not have any official support agent on WhatsApp. Please do not contact anyone who claims to be a support agent on Discord or any other platforms, those are all scams. For account-related issues, we recommend that you contact the in-game customer service.
However, if both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

Cant buy uc
I cant buy uc why✅
Solution:
Please contact the in-game customer service for further assistance.

Can’t buy uc
Whenever i try to buy uc, it shows this
Solution:
Please contact the in-game customer service for any inquiries.

How can i accepted in wow creator in Pubg Mobile ?
How can i accepted in wow creator in Pubg Mobile ?
Solution:
Hello @salamonka
After you apply for a creator access in-game, you can expect a response in 30 days, if approved.
If you did not receive any response, it was not approved.
Becoming a creator or not solely depends on your overall in-game activities....
PMNC EU FALL 25
Hello, hasn't Sanhok been removed from esports tournaments? I cant see the rondo it said that Sanhok will be played in PMNC.
Solution:
Since you are in the Esports Discord server, you can ask any Esports-related questions in that server instead.
