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PUBG MOBILE

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questions

questions

PMNC EU FALL 25

Hello, hasn't Sanhok been removed from esports tournaments? I cant see the rondo it said that Sanhok will be played in PMNC.
Solution:
Since you are in the Esports Discord server, you can ask any Esports-related questions in that server instead.
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Asking tips:

How to become an investigator? @mr.haroon0501_30647 #guidelines #questions #pubg-mobile...

Frame rate issue

In the beta testing my device unlocked super smooth with extreme frame rate but now in the 4.0 update it shows super smooth+ultra and in smooth it's already ultra since the beginning.. And It didn't really get anything better from this super smooth for me.. Same fps drops and heavy game while playing. Moreover it's worse in super smooth with the graphics looking like dusty old mansion
Solution:
Hello @Puew Not everything that is present in beta will be present in the stable version. Beta is for tweaking and collecting feedback....
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what is the pubg mobile customer service email

what is pubg mobile customer service email
Solution:
Hello, @รp͜͡rเɳɠツ・! The email for the customer service is service@pubgmobile.com....

frame rate

hello, my device is redmi k80 and cpu is snapdragon 8gen 3 why does this device support Only 90fps and didn't support for 120 fps since it release almost for 1 year. Even China version 和平精英 can support 120fps why does pubgm didn't:pubgm_tired:
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Winners from Cyber Clash

We need winners from cyber clash challenge. The event ended on 19th of August. Today is 5th September. Its been many days kindly either announce them or give us any information that is correct no excuses like we don’t know!!! @Piston...
Solution:
Wait until the results are published.
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suggestion

Hope to improve the broom, it's too slow.It takes a long time for me to click to get off the car
Solution:
Hello, @AUTOK! You're welcome to provide your feedback and suggestions related to new themed mode and in general via https://pubgmobile.live/support....

Could someone help with account recovery please!!

I have done a recovery claim but it was rejected how else do i do sum recovery claim or anything or shhould i try one more time ??
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support. If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

Security risk

I was playing normally on my account the i suddenly got logged out tried to log in again but said a security risk it said ho remove or sm i tried it said it failed and to use the help button in the login interface tried but it said use ur regular device idk if this is a bug or sm but ive spent 500 plus pounds on this account and I did go remove and pressed the help button
Solution:
Please contact the in-game customer service for further assistance in this regard.
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Eerie Doll's Rose Popularity Missing in Red Crystal shop.

Has Eerie Doll's Rose Popularity been officially removed from the Turkey region Crystal Shop, or is this just a glitch/bug?
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Game starts crashing

I installed pubg mobile on my iphone but after update it start crashing while playing so kindly fix this issues or tell me how to fix it
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

What a generic reply by PUBGM Support team...

The email I got: Dear players You have a new message from the official customer service of PUBG MOBILE:...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
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Connection issue

I can't solve this issue. I've tried with multiple WiFi and mobile data....
Solution:
This has something to do with your Internet connection. Please try restarting your router, you can also restart your Internet connection by switching between cellular data and Wi-Fi. Alternatively, you can try contacting your Internet service provider or playing the game with a different Internet connection. And if the issue persists, you can try contacting the in-game customer service for further assistance....
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Resolution issue.

I can get 1080p in my iPhone 15 pro max but I only get 720p Redmagic 10 pro. Is there any way to get 1080p? I can see clearly different in resolution. I think snapdragon 8 elite can handle more than 1080p.
Solution:
Hello @fawloonthu Unfortunately, the resolution cannot be changed....

Help me ! Hey if I turn on customer service exclusive what's the benefits, someone made a claim on m

Help me ! Hey if I turn on customer service exclusive what's the benefits, someone made a claim on my account it's says processing but I customer service exclusive didn't aware me

Collaboration

Hey Dear PUBG team please bring this collaboration with all these old one and that new one I designed and edited. Please bring back the A Bathing Ape collaboration, we are eagerly waiting for that. Enough of anime collaborations now please just this one 🥺
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.
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Social Contests UC

Why are We Mostly Getting UCs when there is no Purchase Bonus, make sure that Every Social Contest Winners Should get UC within Purchase bOnus or After The Purchase Bonus, why is it unfair with Some Players who Got UCs Yesterday but there wasn't any Purcahse Bonus & Today Purchase Bonus is in the Game, If they Had Waited this long they Could've Waited one More day. Your New Amazon Giftcard or PayPal Method is Much Better than These UCs with PayPal we can Buy UCs whenever we want to. There were a lot of Players who Got UCs Yesterday for Social Contest are Cursing that PUBGM Purposely sent UCs 1 day before Purchase Bonus...
Solution:
it shouldn't count for purchase bonus :Loopy:

Random Game Crash during Loading Screens

I have an iPad 9 Gen and the game keeps crashing on it, even during gameplay at random instances. The issue still isn't fixed as I checked right now 5 mins ago and it crashed after the match. For god sake fix this!
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

Selection lucky spin

Hello, I already have some skins of the selection spins, if I choose owned skins with few other skins I don't own in guaranteed crate. Do I receive the the skins I don't own only, or is it randoom?
Solution:
If you use the Complete Selection option, you will only receive what you have chosen.
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I need wow access

Solution:
You can expect a response in 30 days if your application is approved, otherwise, it was not approved. Note that becoming a creator or not solely depends on your overall in-game activities....
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