PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

moderator

8/22/2025

Rondo map

Hello I want to request for rondo map with marked areas where it is destructible

manitou

8/22/2025

my account was stolen

Six months ago, I lost my account, changed the links to fraudulent ones, and deleted the game. Do you think I can get my account back? I've filled out all the Google forms and contacted the support team, but they've all denied my request. What should I do? I have all the evidence that proves this account belongs to me.

Solution:

If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

switch G

8/22/2025

My account stolen

Help me

Solution:

Hello, @switch G! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

8/22/2025

What can I do so someone gifts me Royale pass?

Pls I need Royale pass my friend keeps laughing at me saying I’m broke and I can’t get it. It would be amazing if someone gifts me it. My id is: 52218042079...

Nguyễn Thành Danh

8/22/2025

How to top up game

I am Vietnamese and play the international version, now I want to top up the game but don't know how to top up, can anyone tell me?

Solution:

Hello, @Nguyễn Thành Danh! You can make purchases directly through in-game or through Midasbuy: https://pubgmobile.com/pay....

𝙋𝙤𝙧𝙩𝙚𝙓

8/21/2025

My Account Has Been Stolen

The phone number of my account has been changed But the e-mail address and apple id still haven’t been changed. I can’t log in to the account I wanted to create a request because they turned on the second verification but the device says it’s faulty but I’ve been logging in with this device for 2 years Please remove the phone number

Solution:

Hello, @𝙋𝙤𝙧𝙩𝙚𝙓! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

FIRAS

8/21/2025

Visual effect

Is this normal? There is nothing related to this yet it's just there

Solution:

Hello, @FIRAS! This Magic Broom is a hint to the upcoming version 4.0 that will be released next month. This Magic Broom and other exciting new content will be available in version 4.0. Please stay tuned to the Announcement tab on the PUBG MOBILE website and the official social media channels for more information!...

চাদর ভেজা প্রেম

8/21/2025

Will Blood Raven XSuit Ever Comeback In Pubg Mobile?

Solution:

Hello, @PantheR! We're unfortunately unable to confirm this. You're welcome to provide suggestions about your favorite items you would like to see return in the game through https://pubgmobile.live/support....

King Bunny

8/21/2025

Double x-suit tokens

I was wondering if the first duplicate x-suit gives 1,000 tokens or only the one that is claimable by getting 300 energy

! SULTAN⛈

8/21/2025

problem verification for link account

hi i have problem. about link account to my pubg next i join game 15 day and still don't have secure verification. i don't know why he say verification failed. can you guys fixed for me or tell me what happened and what i can do for fixed that problem thank

Solution:

If you believe that everything meet the requirements, you can use the Report Issue option or contact the in-game customer service for further assistance in this regard.

Epistemopholic

8/21/2025

Support for 90 fps

Support for 90 fps My device: Motorola thinkphone Ram: 8gb Storage: 128gb...

Solution:

You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support.

Bᴀɴs | Sʜᴀɴʏᴜ

8/21/2025

This Turkish Instagram publisher is selling cheats to everyone. Please take precautions. There are s

Please do what is necessary. I shared the Instagram page with you. Watch the videos and you will see that it is a trick.

Solution:

You can report such contents through https://pubgmobile.live/support.

Mr shadow

8/21/2025

Global Account

Hey discord members please tell me why my request rejected the issue is i send the screenshot

Solution:

For questions related to Creator Hub, please contact the Creator Hub team for further assistance instead.

Madih

8/21/2025

Audio bug

Not sure if this is the channel asking for help.. i m having issue with audio.. when I turn my mic on, audio changes from headset to handset speaker.. I am using galaxy s9 tab to play the game.. I can't turn my mic on with galaxy buds connected.. I tried other wireless buds.. same issue

Solution:

If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

Tsagka

8/21/2025

Hacked account

I would like to report that my PUBG Mobile account has been stolen. My account was only linked to my Apple ID, and I have always used iPhone devices exclusively. Recently, I noticed that I can no longer access my account, which means someone else has gained unauthorized access. The only way to claim report was on phone but I can’t find uid cause I can’t join cause the hacker have change the verification email and have add 2 step verification phone If a moderator can help me I appreciate it,I have try to contact with krafton support but is only Korean support and can’t help me,so the only way is here the official discord server!...

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

مء

8/21/2025

Could you change regions if the time isnt over ??

I wanna change my accounts region but it says 109 days is there anyway to do it quicker.?

Solution:

Hello @xu3sce unfortunately, you'll have to wait until the cooldown ends. There isn't a faster way...

Muhammad Faraz

8/21/2025

When login account facing issues

The system has detected a security risk with your account when logging in with Facebook. For your protection, it has been placed in security mode, and you will not be able to use Facebook to log in to the game until 2025/08/28 08:00:57. Please tap "Go Remove" and follow the instructions to resolve this issue. Language X...

Solution:

There are many reasons that can trigger this, for example logging into your game account via Facebook from a different location. You simply just have to tap Go Remove and follow the instructions to resolve the issue.

S U K U N A

8/20/2025

About the file claim

does someone know if we are still getting the more questions recovery account file claim system, or it changed in lass questions?

Solution:

If you have any questions, you can contact the in-game customer service for further assistance. You are also welcomed to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Zim

8/20/2025

Anukhra glider

Why can't I give Anukhra Glider to friends at Cheerpark? Yesterday, August 19, I could still give it through car storage. When I tried to give it to friends on August 20, I couldn't get it at Cheerpark. Has PUBG Mobile updated it?

Esh44n

8/20/2025

Pdp related

Is there a seperate server for pdp design contest?

Solution:

Hello @Esh44n Yes, there is one. You'll get invited through the in-game mail if you submit a creation which will then be shortlisted....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!