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PUBG MOBILE

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questions

questions

Pdp related

Is there a seperate server for pdp design contest?
Solution:
Hello @Esh44n Yes, there is one. You'll get invited through the in-game mail if you submit a creation which will then be shortlisted....

OUTFIT SCAM

So in the trailer and advertisement of the Royale Pass A14 level 100 outfit is showing that the chest area of the female outfit is visbile as show in the image and marked, But in reality it is covered with black ink. Why? If you are saying that it is to prevent the sexualization then let me remind you of the Mermories X Suit. Thank you. So please remove the cover from royale pass a14 level 100 outfit. ...
Solution:
Feel free to share your feedback regarding this from https://pubgmobile.live/support > Feedback.
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Ranked Arena Inconsistent Point System

How are the points even calculated, my points were deducted in every single of these matches.
Solution:
We don’t know how exactly the points are given. However, rank of your enemies probably plays a role in this. You are welcome to share your feedback here https://discord.com/channels/393088095840370689/1398631812078764093
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Pubg why won't you help me get my account or change the old number

My original phone I signed in with is broken and the number that's on my account is no longer in service I spent more then 1000s of dollars on my account and support isn't helpin
Solution:
Please submit a recovery request from https://pubgmobile.live/support > Recovery.

Ultimate royale problem

I've been trying to start ultimate royale but everytime it says your account has security risks I have never used hacks or cheats in pubg mobile
Solution:
Please reach out to the in-game customer service for assistance.

Skipping across my screen

I have 20ms and the enemies are skipping across my screen. I have a whole file of this happening, what’s the problem? I’m playing NA server.
Solution:
This can happen if your opponent doesn't have a stable network connection. If you think the issue you faced might be a bug, please report it through https://pubgmobile.live/support > Bug.

Leaderboard

Why am i not in my regions leaderboard?
Solution:
You need to be higher than player level 35 to get in the regional rankings.

My accountI lost access to my account

Hello Support Team, I am having an issue accessing my PUBG account. My account was linked to a Facebook account, but unfortunately, my Facebook was permanently deleted due to age restrictions. Now I cannot log in to my PUBG account....
Solution:
Please submit a recovery request from https://pubgmobile.live/support > Recovery.

Apply for game adaptation

Hello, PUBG Mobile Official, my tablet, iQOO Pad 5 Pro, was newly released on May 20th, 2025. It is equipped with the Dimensity 9400+ processor, a 3.1k screen resolution, and a 144Hz screen refresh rate. Its Antutu score is as high as 2.83 million points. However, PUBG Mobile has not yet adapted to my device. I would like to apply for unlocking the 1080p resolution and ultra-extreme frame rate. Thank you.
Solution:
Hello @alluring_panda_64450 You have already been answered here https://discord.com/channels/393088095840370689/1405963473711534080 Do not spam this channel with the same questions...

About Winning UC Reward

Last Move Challenge uc not received almost 35 days passed, winners announced on 15 july. Normally we received uc within 15/20 days 🤔 Anyone know the reason 🤔
Solution:
Rewards will be sent within 30 business days

120 fps in oneplus nord 5

Hi pubg mobile i was wondering that when will one plus nord 5 will get 120fps as one plus nord 4 has and 5 doesn't have so please add 120 fps support
Solution:
Hello @Send request on ayanthedev2! Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1...

Space gift limit?

Why can’t I send a space gift of 8888uc and I’m limited to 3000UC
Solution:
You may need to level up your game account for a higher limit.

Anti-cheat update (newer version)

I'll explain with arrows Update rules ↓ Device check (files, version, size) ↓...
Solution:
Got you! Feel free to share your suggestions from https://pubgmobile.live/support > Feedback.

World record

Bro I just broke flipin world record Btw Ive got a small question Can my name appear when someone searches for the highest kills in the ultimate royal ? Like that's a big achievement I guess...
Solution:
We cannot verify if it is actually a world record or not. There isn't a place for your name to be displayed even if you actually have broken a record. PUBG MOBILE sometimes showcases players' eliminations on social media. Who knows, if you are lucky, maybe you will see your own name somewhere one day~...
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My account was stolen

Help
Solution:
Please submit a recovery request from https://pubgmobile.live/support > Recovery.

Account hacked

After trying 1 year it was't complete my claim now i can't claim they replying login into game then try to recover but i can't login almost 1 year now also now i can't submit for any claim. I gave my friend to play my account then he added her third email/phone number then i can't login with my social google. He added the secondary verification then i can't login with my social google...
Solution:
Sharing accounts is not allowed. You are responsible for your own loss if you participate in these kind of activities. We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
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Regarding my hacked pubg account

Hi ! I have applied to reclaim my account through your recovery form but I don’t know what happened I can’t see it anymore on the online excel sheet
Solution:
Your request is currently being verified. You need to search your UID on the "Recovery" worksheet in order to see it.

Scammer or real 🤔

Is this username is scammer @kraftoncustomerservice
Solution:
It's a scammer, block him. There is no KRAFTON customer service for PUBG MOBILE.

How to find creatorhub username?

How can we found creatorhub username?
Solution:
You can find your username from Profile > Account. If you need further assistance, feel free to use the "Contact Us" option at the top or join the Next Star Program community.
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