PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

! S13

8/23/2025

GAC password

No send password gac for me

Solution:

Please contact the in-game customer service if you still require assistance. Thank you.

Puew

8/23/2025

Collab

When can we expect 2nd collab with jjk? Will the jjk collab be in 4.0?

Solution:

Hello @Puew Unfortunately, we do not have that information. Please keep an eye on #game-news and #game-events for any announcements!...

iNazFPS

8/23/2025

Creator Hub Registration Error. Please help

whenever I click Submit for review this error pops up, I've tried changing my IGN, still the same, how to fix this?

Jᴀʏᴢᴇᴇ

8/23/2025

Ultimate royal legend title not showing

I have done ultimate legend in C8S23 and i was offline from long time now 2 days ago when i open my account i was having all effects like ,name effect,fram but except legend title ? Does anyone know where is my ultimate legend title gone ?

Mort

8/22/2025

Last Move Challenge

The given time is overed for this event but the reward have not been received yet.30 working days have completed.

Solution:

Thank you for confirming!

Alxthegoat

8/22/2025

Pubg Account need help

mobile hello i have an account and im connected with number and facebook and rn i dont have anymore my number, i try to connect and its send me a text msg on my number what can i do ? Help pls

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Denisa baumgartner

8/22/2025

Problem with my account

Hello, I am having trouble accessing my PUBG Mobile account. I log in using Facebook, but the game still asks me to verify with my old phone number. Unfortunately, I no longer have access to that phone number....

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Hamma3

8/22/2025

Ban Appeal – My Account Was Banned by Mistake

Solution:

Hello, @Hamma3! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

ONI

8/22/2025

[Purchase Issue] Did not receive 60 UC

Hello, I purchased 60 UC using Google Play Points but I did not receive my UC. Instead, I got a purchase gift. My details:
UID: 5981265021 ...

Solution:

Hello @ONI Please contact the in-game customer service for further assistance....

8/22/2025

game goes into vertical when playing mini game

probably a bug, i seem to have crazy ipad view now Device : iphone 16...

Solution:

Hello, @!! Please report this issue via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

Yousef Ashraf

8/22/2025

I need to use virify vpn

I need good vpn to make the ping lower and not give me pan

Solution:

Please note that we do not recommend the use of VPN as it may put your account at risk of a suspension. Also, VPN does not reduce ping, it can sometimes worsen it.

switch G

8/22/2025

My account stolen help me

Help

Solution:

Hello, @switch G! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Akshu

8/22/2025

Query

I had a question if pubg mobile is banned in india how these players have title with indian flag

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Rodriguez

8/22/2025

Urgent Account question

If someone new logs into an account for 15 days till their device is recognised, if they make a fake account recovery with false details. Will it affect the owner and make him wait 7 days to make a claim ?????

galaxy

8/22/2025

is gg mouse pro bannable?

Solution:

Hello @inhale is tuff Using such peripherals to play PUBG MOBILE on a mobile device is not supported. You can download PUBG MOBILE via GameLoop if you want to use a mouse....

Freeman

8/22/2025

I want to get male rewards not female !

I'm disgusted, Is there a trick to receive male rewards? I don't want to receive female rewards, like outfits for example!

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Dwij

8/22/2025

Low ping frame drop

I have a query. When I'm playing classic matches and ms is 20 then my frame is dropping and game became too laggy. When ms is about 32-40 or 60 it becomes smooth (no lag/no frame drop) What is the reason behind this and what is the solution?...

Solution:

If you are experiencing lag, try the following possible solution: ▫️Ensure that the graphics settings are in line with your device performance. Select SETTINGS from the bottom-right corner of the main menu and choose Graphics at the right. ▫️Change the Internet connection between cellular data or Wi-Fi, or move to a place with better signal. ▫️Close the game, clear some storage on your device, and start the game again. Before possibly logging out, note that your game progress will reset if you are playing as a guest....

MATRO

8/22/2025

I’m really frustrated right now. My PUBG Mobile account is only linked to Google Play Games, but I’ve switched to iOS and there’s no way for me to log in. How the hell am I supposed to access my account if iOS doesn’t even give a Google Play option? I don’t have an Android device anymore, so I can’t go back and link it myself. What can I actually do to recover my account and continue playing on iOS without losing all my progress? Please give me a real solution because right now it feels impossible....

Solution:

Since Google Play Games is not available for iOS devices, we advised you to login to your game account via Google Play Games using an Android device, then link another social media platform to your game account which can be accessed by both iOS and Android, e-mail/phone number link can also do.

makler6

8/22/2025

follow auto accept

how to disable auto accepting jump follow request? this s##t is annoying as f### whenever someone send me jump follow request its auto accept if i dont click 'no', cant even swap to msg app bc always some random dude spam it and jump right after start...

moderator

8/22/2025

Rondo map

Hello I want to request for rondo map with marked areas where it is destructible

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!