PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

Umar Farhad

8/19/2025

How to find creatorhub username?

How can we found creatorhub username?

Solution:

You can find your username from Profile > Account. If you need further assistance, feel free to use the "Contact Us" option at the top or join the Next Star Program community.

Jackie

8/19/2025

Special effects bug

I am not able to show special effectsof ace dominator #questions

Solution:

Hello @Jackie You haven’t reached ace dominator yet in this season so you don’t have it. It only lasts for the season you obtained it in....

DarkRider

8/19/2025

Complaint about PUBG Mobile Customer Support – Account Recovery Issue

Hello, I am a PUBG Mobile player. My Player ID: 5321024269 In-game nickname: ॐDarkSideRॐ...

Solution:

Please submit a recovery request from https://pubgmobile.live/support > Recovery.

akınkøzak

8/19/2025

Please help pubg mobile officials my account was stolen i applied it's been 11 days still no respons

Please help pubg mobile officials my account was stolen i applied it's been 11 days still no response

Solution:

It will approximately take 7 business days for you to get your account recovery results. This means only work days are counted. Weekends and holidays are not counted. I think you should receive your results soon, so don't worry!...

Ice bear

8/19/2025

achievement issue

Tho I'm yet to complete all, remaining two but I did this monte noevo twice and it didn't record I completed three achievements last week and this week I know cause others record fast as soon as the match ends, believe me when I say that this achievement has an issues...

Quaid E Azam

8/19/2025

Wow Creator Invitation Code

Hello I Want To Know My Friend Asking Me For A Wow Creator Code And My Second Account Already Have A Creator Ability How Can I Get Invitation Code For My Friend... Please Help @Piston @S1lent @delfin @alboz @...

Solution:

Hi. You can join the official PUBG M WOW discord server. There are plenty of events where you can win invitation codes. Thank you ❤

_.o0o.__

8/19/2025

How to check when I can send next claim

Solution:

In-game claims: - The cooldown period after an unsuccessful claim is 7 days. - The cooldown period after a successful claim is 3 months. ...

_41pro

8/18/2025

Why PUBG mobile

Hello PUBG company, I haven't done anything to get my account banned. Why was my account banned? I have a video that proves my innocence, a video of me playing at the time the ban occur

Solution:

Hello, @_41pro! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

RaRa

8/18/2025

Yes to justice and no to injusticeI will publish my status on all social media to get my rights Beca

I can't believe it They don't care about the players' feelings.:Bronze:

RaRa

8/18/2025

Yes to justice and no to injustice

Hello, I need urgent help regarding my PUBG Mobile account ban. My account was permanently banned unfairly, and I have already sent all possible evidence more than 25 times via email (including screenshots and detailed explanations). Each time, I only receive repeated automated replies saying “the violation is true” without showing me any real proof. This is extremely frustrating because: ...

Ice bear

8/18/2025

Please when will this be available

I don't see a date on it

Solution:

Hello @Ｇ𝚎𝚗𝚗𝚎𝚜𝚜𝚢 This event hasn't been refreshed since it came. You can only purchase it once....

blood

8/18/2025

about the air drop event rewards

so I won 20$ in the air drop event and I put my Gmail and my phone correctly ( (+20)phone number) so I didn't receive it yet

Solution:

Hi! Please contact the in-game customer service for assistance.

Kawsik96

8/18/2025

my account hacked hacker changed my mobile number but i have my email

Help me #questions...

Solution:

Hello, @Kawsik96! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

C A P I

8/18/2025

About super smooth

In the 4.0 update, do we get the Super Smooth option? Today I installed the beta version and I can see Super Smooth, but I can’t find the Extreme frame rate. On the 3.9 beta, I was able to see both Super Smooth and Extreme.

Solution:

The content in beta are subject to change. You need to refer to the official patch notes when they are out for changes/new content that will be available in the next update.

Caraxes56

8/18/2025

My account got hacked and I need help

My account has been hacked and I want to recover it or have it completely banned … and every time I report through customer service, this message pops up for me: Claim declined. Please file your claim using a regular device. (30400044) And I want to contact them and inform them about this… how can I do that!?...

Solution:

Hello, @Caraxes56! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Hammad_ksa

8/18/2025

MediaTek Dimensity 9400+ & Snapdragon 8 Gen 3 – 120 FPS

I’ve got a Nubia Pad Pro and a Redmi K Pad, but I’m not seeing 120 FPS mode in the PUBG 3.9 update. Could you please enable support for these devices?

Solution:

Hello @Hammad_ksa! Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1...

skyface

8/18/2025

low fps on android samsung

Since last update, i run the game in low fps and cant play properly, no settings change, help or correct the bug ? ps: vraiment un jeu de fdp avec vos map qui font 1go...

Solution:

You can report bugs/issues from https://pubgmobile.live/support > Bug.

Zependex

8/18/2025

Bonus challenge

Will the bonus challenge be back in PUBGM? If possible!!

Solution:

You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Quaid E Azam

8/18/2025

Wow Mode Creator

Hello Team, Before One Month I Submitted To Become A Wow Mode Map Creator But Never Heard Back Any Updates From System.. Please Help Me I Really Need That Ability.. @Piston @alboz @delfin🐬 ...

Solution:

Hello @Quaid E Azam You can expect a response in 30 days if your application is approved, otherwise, it was not approved. Note that becoming a creator or not solely depends on your overall in-game activities....

Vahl

8/18/2025

Account got hacked

Hello, My account got hacked and i tried to submit it, first submit got approved but he managed 'the hacker' to keep his email after 3 months, i did submit another report through the app but i got an error says "suspicious activity" and idk if the request was made or not, i do have everything to approve my ownership to that account, uc codes, email, linked fb account which was removed.. Waiting for your help. Thanks....

Solution:

Please submit a recovery request from https://pubgmobile.live/support > Recovery.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!