classic crate scams
10 bucks for an crate of 10? what the fck lol… that’s hella embarrassing scamming people todo shit crates and shit outfits… there should be an guarantee on which item someone wants if they hit the right amount of spins. could possibly bring it more money 🫠🤯
graphics
so what’s the point of releasing this game to high end devices if the high quality graphics are still shit? fix the FPS so it’ll be much smoother.
Ranked arena
Does anybody know how much point I need more to stay in 1000 rank in arena. My rank is 500 with 5100 point in NA server how much I need more point to stay in top 1000 in NA server ?
Solution:
Hello @Pubgmobile_
We cannot know this information. There are 17 more days left and players can rank how much they want to....
No music in the car?
I put the music on but in the car it always says I didn’t put the music on and instead my music the music in the car is default music
Solution:

love Supporters
i love PUBG Team 😄
Solution:
Hello @𝑴𝒂𝒚𝒂𝒓 ✨ ❤
Please only use this channel for questions. Use #pubg-mobile and #off-topic for discussions....
Hi my account recently been hacked.
Im constantly trying to file a claim but i cant it says : Suspicious activity has been detected on this account. To submit your claim, please contact the PUBE MUBiLE i nam for your case to be reviewed manually first. Manual reviews will not count towards your submission limit.
But when i go there trying to submit another it says submit in a regular device. I dont know what the problem is here can y’all please help out....
Solution:
Hello, @xu3sce!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
Hello I have some questions for support team pubg mobile
Hy everyone i have some situation my account has been hacked I don’t have links but I have all info about it and device I use more than 2 year
I can recover my account by Recovery Tool but hacker say me if he see some appeal he will use cheats to ban my account so I wanna ask If I’ll give some info about my account it’s can be freezed by time
I really hope for support help check for answer...
Solution:
Hello, @murdernetwork!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
Patch/ UP for ranked arena?
Hi all,
Patch is rls today but nothing is related to ranked arena.
...
Solution:
Hello @Fox 🦊
You are welcome to share your feedback here https://discord.com/channels/393088095840370689/1398631812078764093...
A scammer stole my account
The scammer unfriend everyone I am waiting for my next claim can the mods restore my friends ?😢
Solution:
It is not possible to restore friends after they've been deleted. You will need to add them back manually.
Request for 90FPS/120FPS Support on iQOO Pad 5 Pro PUBG MOBILE
Dear BGMI Development Team,
I'm writing to request enabling 90FPS/120FPS options for the iQOO Pad 5 Pro in BGMI/PUBG MOBILE. This device's advanced hardware can offer an elite gaming experience, but its potential is limited without official high-FPS support.
Why iQOO Pad 5 Pro Needs High-FPS Support...
Solution:
Hello @alluring_panda_64450!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
About security verification for linking email
How many days we need to be active in an account to pass security verification?
Solution:
Hello @RYOMEN
Please contact the in-game customer service for further help....
FPS
I would like to know when the higher framerate option will be available for the Redmi K50 pro,Other games can open 90fps or 120fps, but PUBG can only open 60fps.
Solution:
Hello @muhan!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Hello PUBG Mobile Support Team, My PUBG Mobile account ID: 5244018304 has been temporarily frozen
#pubg-mobile
Solution:
Hello, @184492!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Bonus challenge will not comeback anymore?
Will bonus challenge not comeback in future anymore?
Solution:
Hello @Dhairya
Unfortunately, we don’t know if the bonus challenge will ever come back.
If you have any feedback in this regard, you are welcome to share it directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
Can you play against bots and choose difficulty?
I see all these comments about lobbies having a lot of bots, and they have their designated difficulty.
My question is: can I choose to play against 99 bots and choose like SUPER difficulty for them?...
Solution:
Hello @soosis
This is what you are looking for...
just lost my account to a scammer ive sent and account claim please help my account is worth over 4k
😢
Solution:
Hello, @_.o0o.__!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....

About Appeal
I did Appeal for my hacked account that got banned, and get rejected.
I'm trying to Recover and Appeal to get my account back. is there anything else I can do to get my account back?
(unbanned and recover from my hacked email)...
Solution:
Hello, @FR!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
Shirt size
I won this. Where do i say what size i want it in? Its not showing in emails or anything. I already put info in for delivery but how do i give them my size
Solution:
If there is no size option available then you will probably get a default sized t-shirt. If you need more assistance you can reach out to the in-game customer service.

