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questions

questions

Question regarding the ingame recovery tool

My account got hacked in march 2024(1 year ago) but it asks for devices from 6 months ago tops , maps , reciepts etc but ive gave them the info i could give on those criterias but only from before march 2024 am i cooked or not if on the additional info ive marked the fact that the info i gave was while i had access to my account
Solution:
It should be fine, just provide the information of your most used device in this case.

upgradeable weapons

I think it would be nice to be able to discard the weapons you've upgraded and get your materials and paint back to upgrade other weapons.
Solution:
Hello @LuciferPUBGM You are welcome to share your feedback or suggestion directly with tencent through https://pubgmobile.live/support....

Iphone 17 Pro Maxnot able to disable power saving mode

Not Able to Disable Power Saving Mode IOS
Solution:
Hello @Muhammad Yahya Khan Power saving mode can be disabled when you select lower frame rate than Ultra Extreme. You are welcome to share your feedback or suggestion regarding this through https://pubgmobile.live/support....

Pubg lite removed?

Why is pubg lite removed from PlayStore?
Solution:
We only provide community support for the English version of PUBG MOBILE, hence we are unable to answer you questions regarding another game.

Ipad pro M5

120 fps did not unlock even after update
Solution:
Hello @vivek iPad Pro M5 is a new device. Please wait patiently for upcoming patches....

Report yt channel for bypass hackes and promotion

Solution:
Thank you for your report! We will forward this to the PUBG MOBILE Team.

My ipad pro m5 is still 60fps on 4.1 update any fix ?Now its 120 fps

I updated the 4.1 update but my ipad pro m5 is still at 60 fps and unplayable. Now it supports 120...
Solution:
Hello @Diablo iPad Pro M5 is a new device. Please wait patiently for upcoming patches....

#questions open game background

ouldn't it be better if the background was like this? #questions
Solution:
Hello, @𓆩𝐉𝐄𝐆𝐑π“†ͺ! Please report this issue via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....
No description

Manual Disabling of Power Saving for 120FPS

Can I just disable this thing again please, it’s just an unwise move to make this automatic and inaccessible whenever you set graphics to 120fps…
Solution:
Hello @Pradyut Ahuja You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....
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iPad Pro m5

When can I get the 120fps the game just updated to version 4.1the quality is the same and it’s still not let me use the 120 fps????
Solution:
Hello @SPG KH iPad Pro M5 is a new device. Please wait patiently for upcoming patches....

sd8gen1 60fps problem

why my phone isnt 90 or 120fps i have sd8gen1 . asked over 3 times but no once cares what i write ...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Why isn't 120 fps unlocked in the new version?

Why? Help me I'm playing from an iPad Pro M5.
Solution:
Hello @BAD S K Y L I N E iPad pro M5 is a new device. Please wait for upcoming patches....
No description

BALANCED, HD, HDR 90 fps??

Hello PUBG Mobile Team, I’ve recently updated to version 4.1, and I’m using an iPad Pro 2020 (A12Z chip). After the update, I noticed that the maximum frame rate available in graphic settings β€” Balanced, HD, HDR β€” is still 60 FPS. ...
Solution:
Hello @π‚π€ππ“π€πˆπ The Extreme+ frame rate with higher graphics option is only available for certain devices which are capable of it. You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....

When is pubg dropping 120fps for ipad m5

When is pubg dropping 120fps for ipad m5
Solution:
Hello @DIOR iPad Pro M5 is a new device. Please wait patiently for upcoming patches....

Super smooth beta ?

Why super smooth is still beta ?
Solution:
Hello, @RIKI! Since this graphics option was only recently introduced, it’s currently in the testing phase, which is why it’s marked as beta. The final version and its availability will be determined in future updates....

Home - Garage - Bug

Hello, I would like to report a bug, please, I am unable to do so in the bug channel as I do not have permission. There is a bug in the Home Garage feature whereby parked cars are not earning what they should by the end of the 24 hour period. I have a premium parking lot, currently level 15 with public parking spots earning 29 tokens per hour. I parked 5 super cars each with basic earnings of 10 tokens per hour, along with the new Skeleton Trail UTV which has basic earnings of 15 tokens per hour. At the end of the 24 hour period, my total earnings are only 1146. ...
Solution:
Hello! You can submit a bug report from https://pubgmobile.live/support > Bug. Once you do that, a new post will automatically be created in the https://discord.com/channels/393088095840370689/996546243859853424. This is where you will receive a response from the PUBG MOBILE Team if there is an update regarding the issue you reported....
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iOS update time

iOS update time?
Solution:
The update is gradually rolling out and should be available to all players by <t:1762426800:F> (<t:1762426800:R>).

Updated inquiry

When the update releases in ios
Solution:
Hello, @kzxr! The update is gradually rolling out and should be available to all players by <t:1762426800:F> (<t:1762426800:R>). This time is displayed in your own time zone....

I got banned 4 years ago

Can I ask admin to contact with me? I got banned 4 years ago, it was a bug, I tried many times to text support, it didn’t help, I still want to get it back, cos it was a good account and I never used cheats. My ID in pubg: 5100593933 Please help me, I swear I was not using any applications...
Solution:
Hello, @inmv! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....
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