PUBG MOBILE

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PUBG MOBILE

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questions

questions

Dns error

The dns "1dot1dot1dot1.cloudflare-dns.com" isn't working for the game from the past update. The issue persisted even in this update. I can't login and play using the dns. Please fix this issue. Using a vpn gives high ping so please fix this.
Solution:
As we provide community support only for the global version of PUBG MOBILE, we are unfortunately unable to answer any questions related to PUBG MOBILE in India. Please contact the customer service through in-game or by sending an email to [email protected] should you require further assistance....

: Account Recovery Request – Original Owner with Full Proof (Player ID: 5953708633)”

‏hello pubg mobile support ‏I hope this message finds you well. ‏I am writing to request your urgent help in recovering my PUBG Mobile account. I have already submitted multiple requests through in-game support, but unfortunately, they keep getting rejected without a clear reason....
Solution:
Hello, @njm! Please submit a recovery request for further assistance....

Emulator question

hello there , if i download pubg on emulator that is other than gameloop , like bluestacks 5 will be there any danger that my account maybe banned ?
Solution:
Hello, @Ketchup 7! The only recommended emulator for PUBG MOBILE is GameLoop. We do not recommend using other third-party emulators....
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Fake staff

This guys real legitimate 😂
Solution:
Hello, @Levi! This is not an official representative. Please do not get involved and block the user. Refer to this announcement for more information. If your account is compromised, please submit a recovery request for further assistance. You can track the status of your recovery request through https://pubgmobile.live/status....
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Bug Report: “Luminous Muse Set”

Outfit: Luminous Muse Bug Type: Visual / Object Loading ⸻ ...
Solution:
Hello @VARCAD! Please report bugs/concerns through the Community Form: ▫️ https://pubgmobile.live/support....

Free Chicken Winner achievement

I have just won a Solo match with 0 elimination. Why don't I get the "Free Chicken Winner" achievement? My UID: 5305772406 My rank when I completed the solo match: Diamond 1 ...
Solution:
You've played unranked match and the achievement can be completed only in ranked matches having Platinum or Above Rank Already.
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Does this outfit exists in pubg mobile?

I asked on media but I think thats the wrong channel to ask I think I have it in pc, but I play mobile now since that's where my friends are...
Solution:
You can try finding similar outfits, not exactly the same.
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WALKER VIBES CHALLENGE

We haven't received the prizes yet?
Solution:
It should be 30 working days, any weekend and public holiday does not count.
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Account recovery tab issue

You can't recover your account because no matter what the correct answer is incorrect
Solution:
You need to select all of the correct answers, not just one of them. You can see the correct answers shown under the question....
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Account lost

#questions s lost my account because my phone broke this is the id: 5286422983. Pls I need help I don't have email because my phone broke
Solution:
Hello, @「 ✦ ℑ𝔠𝔞𝔯𝔡𝔦 (bored arc)✦ 」! Please submit a recovery request for further assistance....

Free uc?

Are there any redeem codes or events that I could do to get uc that wouldn't involve payment? as I have very little money and struggle to much to purchase in game currency
Solution:
Hi! Feel free to join the events featured in https://discord.com/channels/393088095840370689/644923658761928734 for a chance to win UC.

auto download issue

@Nagoev i deleted all the skins and even turned off the auto download but still gotten them downloaded

Sprint

Hello.why can't longer adjust the size and the transparency of the sprint button.It is a bug or it happens only to me?

account recovery

Hello cute error, I sent an account recovery request in your PUBG MOBILE — Community Support form on April 27, 2025, but it was not very accurate. I submitted the request again on May 10, 2025, but I have not received any response yet. Please check the request sent in May 10, 2025. I explained how my account was stolen accurately and in detail. This is the account ID: 5441490747 Thank you...
Solution:
You can only submit one request through https://pubgmobile.live/support. We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions....

Game Keeps Disconnecting

I start a match and mid game it says “server timeout, check connection” my wifi is fine because other applications work so I don’t know what the problem is, I already tried uninstalling the game. Device: IPhone 15...
Solution:
Hello, @danny! To begin with, we recommend resetting the network settings of your device and try to switch between Cellular and Wi-Fi network. If the issue persists, please report it via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

New PricePath

When is the new PricePath coming?.
Solution:
Hello, @Riverx! You may keep an eye out for future event announcements in-game, #game-news and official social media channels. It is unfortunately not possible to confirm the release date of an event beforehand until the event is officially announced....

unable to customize layout

keep showing failed to retrieve layout share data could u help do a check and fix this issue pls 51432323673 Tƴʀʌŋƴ...
Solution:
It means they the layout has been edited, a new code will be generated in this case, therefore you will not be able to use the old code as it gets expired.
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Clan

Can a level 1 clan get to level 10 in 1day by any which way ?
Solution:
It is not possible for a clan to get to level 10 in one day. It might take from a couple months to couple years to get to level 10 depending on the activity and the size of the clan....

UC topup using Local payment methods

Dear PUBG Mobile Team, Are there any plans to introduce local Bangladeshi payment methods like bKash, Rocket, or Nagad on Midasbuy for UC purchases? Many players in Bangladesh do not have access to international cards such as Mastercard or Visa. Adding local payment options would make top-ups safer, easier, and help players avoid scams through unofficial sources....
Solution:
Hello @ONI. Please use https://pubgmobile.live/support. for feedback or contact the customer service of MidasBuy.

Account recovery

I ve made a request with my id and i didnt see my id. Its 5990613117 . I ve made it again,the 2nd time #recovery #questions
Solution:
Hello, @Dwumi! You can submit a recovery request through the community form only once. If your claim was rejected, it is unfortunately not possible to submit another claim. Should you still require further assistance, please reach out to the customer service through in-game or by sending an email to [email protected]....
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