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PUBG MOBILE

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questions

Updated inquiry

When the update releases in ios
Solution:
Hello, @kzxr! The update is gradually rolling out and should be available to all players by <t:1762426800:F> (<t:1762426800:R>). This time is displayed in your own time zone....

I got banned 4 years ago

Can I ask admin to contact with me? I got banned 4 years ago, it was a bug, I tried many times to text support, it didn’t help, I still want to get it back, cos it was a good account and I never used cheats. My ID in pubg: 5100593933 Please help me, I swear I was not using any applications...
Solution:
Hello, @inmv! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....
No description

120 fps in iphone 17 base model

#questions hey is there any chance of getting 120 fps in iphone 17 base model
Solution:
Hello, @Yash and @Herculesplayzz! The iPhone 17 did not pass the performance test for 120 FPS, so it is needed to keep it to 90 FPS for now. If you have any feedback related to this, you're welcome to share it via https://pubgmobile.live/support....

HIGH MS SERVER ISSUE

I play from Australia and the best ping that I get is from server Asia that still my ping is on 120 150 I wanted to know if it’s only me and is there any solution for it?
Solution:
Hello, @alyyy.0! High ping can occur based on your physical location and the network you're using. If you're far from the game server, you may unfortunately encounter higher in-game latency. Unfortunately, there’s no direct solution to fully resolve this. However, you’re welcome to share your feedback or any suggestions for improvements through https://pubgmobile.live/support....

Apple iPAD PRO M5 DONT HAVE 120 FPS WHEN WILL IT BE ADDED IN THE LIST OF DEVICES SUPPORTING 120fps

Just recently got the new ipad pro m5 but unfortunately it dont have 120 fps only up to 60 fps
Solution:
Hello, @ISAGI🧩, @RockPubgGamer, @Calyx and @PS777 ⚡! Since this is a new device, it might take a little while before the Extreme+ and Ultra Extreme frame rate options become available. If your device supports them, these options should be added with an upcoming patch or version update. Please wait patiently until then....

Need help adjusting graphic settings

Hii im just a casual player, I dont really know how to adjust things, i noticed that my game graphics were different 2 days ago, the game was choppy, words were blurry, i have adjusted it ,but now when i play there is a noticeable delay that makes it hard to play. Can i get some assistance on this? Thank you

PUBG Mobile Ban Appeal (Final Discord Message)Title: Final Urgent Appeal: Unjust 10-Year

PUBG Mobile Ban Appeal (Final Discord Message - Max 2000 Chars) ​Subject: URGENT: Abusive Support & Unjust 10-Year Ban (ID: 51613253027) ​Dear PUBG Mobile Management & Security Team, ​This is my absolute final attempt after over 50 ignored emails. Your support team's response is either automated refusal or a direct threat to mark my account as "spam" if I continue to demand justice. This is unacceptable customer service. ​The core injustice: I am serving a 10-year ban for a crime I did not commit. I was hacked by a complete stranger at an internet café after I left my account logged in. Your system has the IP logs to prove I was not the perpetrator, yet you refuse to review them....
Solution:
Hello, @Eydo! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....
No description

Band of injustice

I was banned even though I didn't cheat, while you're:ChickenHugging: the one cheating. I'm from Iraq, and the internet there is weak, which might be why I'm reading this. Please help.
Solution:
Hello, @AD! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....
No description

My account got stollen

Hello pubg mobile my pubg acc got stollen am tired asking you help please help me to get back my acc.
Solution:
Hello, @FrenZzy! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Update

When will update come in global version
Solution:
Hello, @Leader! PUBG MOBILE's New Frosty Funland Version Arrives November 6. Please stay tuned to the Announcement tab on the PUBG MOBILE website and the social media channels for more information....

Suggestions and Considerations Based on All Player Complaints

Hello, this is just a suggestion for the game’s future development, which might help attract more players and encourage former players to return. The current number of players is not as high as in previous seasons, mainly due to device limitations and gameplay issues. Issues/Concerns:...
Solution:
Feel free to share your suggestions from https://pubgmobile.live/support > Feedback.

I have lost my account and unable to log back into it.

I lost my account and I am unable to log back in, I've tried using Google play service but it didn't work, it's been days and it said that the account does not exist, after I recheck on a new account, and search my old account name, it pops up and all my data is there, please help me
Solution:
Hello! Please make sure you are using the correct details to login to your account first. For example if your account is connected to Google Play, you can only use the Google Play option to login. You cannot use the email login for that. If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery....
No description

iOS Update Issue

Why Android and iOS updates don't come together, every time iOS updates comes one day later, Why these discrimination ?
Solution:
Hello @Jubu You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....

collaboration between "PUBG MOBILE" and the TV anime "Dandadan"

Hey team 👋 I saw that the PUBG Mobile Japan version announced a Dandadan anime collaboration coming soon. I just wanted to ask if there are any plans to bring this collab to the global version as well? Many of us anime fans would really love to experience it too 🙏...
Solution:
Hello, @Moyuto! We're unfortunately unable to confirm this. If you want this collaboration to be available in the global version of PUBG MOBILE, you can provide feedback about this via https://pubgmobile.live/support....
No description

Matching in wow take ages ages !!

As u can see maps with over +1k online players but it still let me wait for a long time and sometimes i don't find a match even after longer waiting periods Btw I can find a match immediately with my other account ( same region same server )...
Solution:
Hello, @UnholyGuy! Please reach out to the in-game customer service for further assistance or report the issue via the community support form with your numeric user identification and a clear video that demonstrates the issue you have encountered....
No description

Critical Low-Resolution Rendering Issue on Xiaomi Pad 7 (All Graphics Pixelated/Blurry)

I am reporting a severe graphics optimization issue on the Xiaomi Pad 7. The game is rendering at an extremely low internal resolution, which results in all in-game visuals appearing heavily pixelated, blurry, and low-quality. This issue occurs even when the highest possible graphics settings are selected. The Xiaomi Pad 7 has a high-resolution display, but the game is not utilizing its full capability, which is an optimization failure. Request: Please prioritize the optimization and device whitelisting for the Xiaomi Pad 7 to enable native high-resolution rendering....
Solution:
You can submit a bug report from https://pubgmobile.live/support > Bug.
No description

ipad pro m5

Hello there! i have ipad pro m5 and i dont have 120 fps anyone have any idea when 120 fps available on ipad pro m5? #questions
Solution:
Hello, @. and @Hammad! Since this is a new device, it might take a little while before the Extreme+ and Ultra Extreme frame rate options become available. If your device supports them, these options should be added with an upcoming patch or version update. Please wait patiently until then....

PUBG account log-in problem

My PUBG Mobile account (ID: 51768142643) is linked to my old Facebook, which was connected to my Instagram account. Both got permanently banned, so I can’t log into my PUBG account anymore. I just need to unlink it from Facebook and connect it to my new email instead.
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Official website error

I am Indian and I can't see PUBG mobile official website after connect with a VPN. This also happens with me in games event. Why?...
Solution:
If the game is restricted or unavailable in your region or country, then you will not be able to access to the game or website.
No description

Patch updates and date,timing of 4.1 version of pubg mobile?

When
Solution:
Hello, @abhijena16! PUBG MOBILE's New Frosty Funland Version Arrives November 6. Please stay tuned to the Announcement tab on the PUBG MOBILE website and the social media channels for more information....