Lurkr Support

LS

Lurkr Support

The official support server for the Lurkr bot. View more at https://lurkr.gg/

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bro i dont understand

Solution:
You can add 30 roles total to your existing multipliers (You can add multiple roles to one multiplier, you don't need to create new ones). But you can only create up to 5 new Multipliers (Your 1.01, 1.1, 1.25, etc.). This includes the global multiplier....
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Dashboard changing my settings

Hi, i have been setting up how long users must wait between XP-earning messages and i have set it up to be 3 minutes, but its constantly switching for seconds. I dont understand whats happening

Lurkr calling out level ups at wrong levels all of a sudden

nothing has changed in the information for the bot, no one has changed anything in the server yet all of a sudden the bot is calling out level role changes at random numbers.
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Import from a .csv?

Hi! I was looking into using Lurkr as a leveling option for our server. I was wondering about the import options & if I can provide e.g. a csv file to import the preexisting levels and XP if it was formatted in a certain way? Or does it only work with MEE6/Amari/Polaris? For context we used to use MEE6, stopped a few years ago, and kept track of new leveling manually every 10 levels based on messages sent. Hence the spreadsheet. However as the server has grown that is not very feasible anymore and want to see if there’s an option to somehow import what we’ve been doing to a new leveling bot...
Solution:
You would have to convert the csv into a JSON file with the format you can see at the bottom of this page: https://lurkr.gg/docs/guides/exporting-leveling-leaderboard...

How does a user authenticate a bot/application to view their server data

I run and develop a bot called Tickets, and it has a feature to lock Ticket Panels to a certain level I'd like to integrate with Lurkr with this, and would like to know how users authenticate bots to view their server data, or if its just like Amari and it can view any server...
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Problem while exporting levelling data from the website

I am trying to export my levelling data from the lurkr dashboard but when I click in create export then the button changes to download export and when I click the download export button I get the following:-
https://data-exports.028c9d1baef9333e5d8d5ce6a29fc5ca.r2.cloudflarestorage.com/data-exports/levels/40ca0101-bd54-47de-b217-0cb141f5c010.json?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=00d7ae307c433133bfd9c60bef00bdfc%2F20250816%2Fauto%2Fs3%2Faws4_request&X-Amz-Date=20250816T154307Z&X-Amz-Expires=900&X-Amz-Signature=19fd10e7514cdb0aab96869b60175ce7e1e355b9f44fce29c05e9aa07c9894d7&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject
https://data-exports.028c9d1baef9333e5d8d5ce6a29fc5ca.r2.cloudflarestorage.com/data-exports/levels/40ca0101-bd54-47de-b217-0cb141f5c010.json?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=00d7ae307c433133bfd9c60bef00bdfc%2F20250816%2Fauto%2Fs3%2Faws4_request&X-Amz-Date=20250816T154307Z&X-Amz-Expires=900&X-Amz-Signature=19fd10e7514cdb0aab96869b60175ce7e1e355b9f44fce29c05e9aa07c9894d7&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject
...
Solution:
Nvm I used VPN and it worked thanks @Almeida

#1 Level isn't automatically receiving the role

I have a role for #1 member on leaderboard, they are not getting the role automatically. Yes, I have it setup on dashboard correctly Yes, Lurkr bot has the right permissions...
Solution:
Unfortunately not since with lower levels the role would be constantly switched.
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Lurkr is not giving me xp in my vc channel from my server

Hi, this is my first time setting up Lurkr Bot and i am struggling with a problem with the bot not giving me any xp at all. How do i figure this out? Can someone help?
Solution:
Unfortunately Lurkr doesn't support Voice Channel XP yet.

How to set up if wanna keep the the previous role after leveling ?

How to set up if wanna keep the the previous role after leveling ? I remember there’s an option that you can choice if keep the previous role or not after you reach to the next level and get assigned th new role. But couldn’t find this feature on dashboard now...
Solution:
its the "stack" option next to each role reward

Rank image is cooked

:LaffeyNotfeelsogood:
Solution:
Can't replicate on my end, can you run the command again and send the image it produced?
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Stack some roles in a level

I would like to stack the known member role, but not stack the henchmen role. I want both roles to be awarded at level 2. However, it doesn't seem like this is possible. Am I missing something?
Solution:
no, it is not possible to have different stack options per role, only per level
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Leveling role rewards not working

Hi so i have a current issue which i cant find a solution to. I have a server and did everything i had to do for the leveling role rewards, at first it worked (or so i thought) since in a few months, the bot only rewarded 2 persons, me and a member of the server. It suddenly removed both of our roles and it didnt work no more from then on. I Did the troubleshooting thingy and everything looks alright, checked on the dashboard too, even the permissions. Still doesnt work
Solution:
It is!! Tysm for your help and patience💞
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Do multipliers apply to manual additions/subtractions?

Basically the title. #🆘-instant-support didn't know. Alternatively, is there a way to automate XP rewards for participating in events? Thanks!
Solution:
Do multipliers apply to manual additions/subtractions?
No. multipliers are not applied to /xp, /level, or other means. Only via natural xp gain (sending messages)
is there a way to automate XP rewards for participating in events?
not at this time. only via external integrations using the lurkr API (if one exists)...

Bot not detecting slash command usage

The bot is not detecting slash command usage from other bots even tho they are perfectly visible for everyone
Solution:
Bots do not see other slash commands to prevent abuse. This is intended design.

The timer resets to default values

Hi, i have a issue when put a timer for xp, i use 1.5 minutes but sometimes the configuration restores to default settings (10 seconds)

Backgrounds not showing / not setting

All of my discord backgrounds reset and now can only use a maxi of 5mg image?
Solution:
should be fixed now @Mueller

limits

Limits on multipliers are general (i.e. 5 multipliers for roles and channels in total) or 5 multipliers for one category (5 for roles and 5 for channels)
Solution:
5 total multipliers including the global multiplier

Incomplete data import, lurkr removing roles

Gonna post this in two parts, last time I tried the bot thought I was spamming for the long post. server id: 439443057847435265 We used polaris for levels and switched to lurkr in May. We imported the data but I am looking at the lurkr log and it looks like it wasn't able to import everything. The admin at the time handling that wasn't able to import properly and enough people had imported that we just lived with it....
Solution:
Yeah, I was thinking that too about Stacking, but we have Stacking turned on for when people hit Member (lv 3) I get what you're saying though! I can give that level 1 Newbie role a try, I hadn't thought of that, but chatting about it here that makes sense. I'll get that set up and if I run into any issues am I OK to ping in here again? Or would y'all prefer if I create a new thread?...

can't authorise

I can't log in to the dashboard
Solution:
the problem has already been solved

Disable Indexing of User’s Info on the web

Please block web leaderboards in lurkr’s /robots.txt or add an on-by-default option to have them blocked from those not signed in with oauth. I really don’t appreciate people finding where I’m active because of this bot. Sites have been sent cease and desists for publicly indexing who is active where just like this. I will be bringing this up to T&S if it’s not addressed in 5 days....
Solution:
thanks for bringing this issue to our attention! we'll change the default visibility to "members-only" retroactively due to a potential gdpr violation (and other privacy laws) and make it obvious that making it public will make it visible to everyone, including search engines. we'll also add some ways for individual users to opt-out of it...
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