PUBG MOBILE•3y ago

Hello, I can't enter the game, it kicks me out of the game, what is the reason?

Lalo Ehrmantraut•3/17/23, 11:53 AM

How many more hour till the Metro Royale open?

PPiston You can purchase UC via <https://pubgmobile.com/pay>.

Ω Lifa•3/17/23, 11:57 AM

DDeleted User Hello, I can't enter the game, it kicks me out of the game, what is the reason?

Yasser•3/17/23, 11:57 AM

Can you please elaborate your issue by providing a screenshot or video recording?

YYasser Can you please elaborate your issue by providing a screenshot or video recording...

Deleted UserOP•3/17/23, 11:59 AM

Of course I'm taking a screen recording.

LLalo Ehrmantraut How many more hour till the Metro Royale open?

Yasser•3/17/23, 12:04 PM

The Metro Royale mode is already available.

Deleted UserOP•3/17/23, 12:05 PM

@Yasser

DDeleted User Click to see attachment

Yasser•3/17/23, 12:09 PM

How often do you face this issue and from where did you download the game?

Deleted UserOP•3/17/23, 12:10 PM

i downloaded it from play store it happened after update

Deleted UserOP•3/17/23, 12:10 PM

There was no such problem before

DDeleted User i downloaded it from play store it happened after update

Yasser•3/17/23, 12:12 PM

Can you reinstall the game? you can try downloading it from the official website https://pubgmobile.live/apk.

YYasser The Metro Royale mode is already available.

Lalo Ehrmantraut•3/17/23, 12:14 PM

It says "The requested item is not available"

LLalo Ehrmantraut It says "The requested item is not available"

Yasser•3/17/23, 12:14 PM

Please share a screenshot or video recording of the issue you are facing.

YYasser Please share a screenshot or video recording of the issue you are facing.

Lalo Ehrmantraut•3/17/23, 12:18 PM

Lalo Ehrmantraut•3/17/23, 12:19 PM

Or perhaps i havent updated the game on Playstore? I thought it updated itself automatically.

Yasser•3/17/23, 12:20 PM

Yes, you should update the game to version 2.5, @Lalo Ehrmantraut.

princearmox•3/17/23, 12:23 PM

@Yasser screen is black on start game every single match and also lag and frame drop

Pprincearmox @Yasser screen is black on start game every single match and also lag and frame ...

Yasser•3/17/23, 12:35 PM

Please mention your device model and include a video recording of the issue.

Gina Mann•3/17/23, 12:45 PM

Smooth looks horrible on iPad after update

Deleted UserOP•3/17/23, 12:46 PM

not counting now

Deleted UserOP•3/17/23, 12:46 PM

@Yasser

Deleted UserOP•3/17/23, 12:46 PM

i downloaded apk

YYasser Please mention your device model and include a video recording of the issue.

princearmox•3/17/23, 12:54 PM

Gameloop emulator bro , not mobile .

DDeleted User Click to see attachment

Yasser•3/17/23, 12:55 PM

Has the issue been resolved?

Pprincearmox Gameloop emulator bro , not mobile .

Yasser•3/17/23, 12:55 PM

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

YYasser Has the issue been resolved?

Deleted UserOP•3/17/23, 12:55 PM

Deleted UserOP•3/17/23, 12:56 PM

not counting

YYasser We provide community support only for mobile platform. For further assistance wi...

princearmox•3/17/23, 12:56 PM

Im very good with them , and they say this all bugs , black screen , fps drop and lag its game side ...

Gina Mann•3/17/23, 12:58 PM

Do you provide help with iPad.?

DDeleted User Click to see attachment

Yasser•3/17/23, 12:59 PM

But the game doesn't automatically close like in the first video.

Dyno•3/17/23, 12:59 PM

We are unable to provide assistance if you do not ask a question or state a problem, @Gina Mann. Remember to read through #faq before asking questions in the support channels.

YYasser But the game doesn't automatically close like in the first video.

Deleted UserOP•3/17/23, 1:00 PM

yes

Deleted UserOP•3/17/23, 1:00 PM

but now it doesn't count :AngryCatSip:

Gina Mann•3/17/23, 1:05 PM

Since update the graphic look bad on smooth

DDeleted User but now it doesn't count :AngryCatSip:

Yasser•3/17/23, 1:06 PM

Please make a new video recording of the issue and share it here.

GGina Mann Since update the graphic look bad on smooth

Yasser•3/17/23, 1:07 PM

Can you provide additional information about your issue?

DDeleted User Click to see attachment

Deleted UserOP•3/17/23, 1:07 PM

@Yasser

Deleted UserOP•3/17/23, 1:07 PM

I already shared

DDeleted User @Yasser

Yasser•3/17/23, 1:09 PM

Can you enter the game now or does it keep restarting automatically?

YYasser Can you enter the game now or does it keep restarting automatically?

Deleted UserOP•3/17/23, 1:11 PM

I'm trying to log into the account but it's restarting

DDeleted User I'm trying to log into the account but it's restarting

Yasser•3/17/23, 1:12 PM

Can you check how much internal storage is available on your device?

YYasser Can you check how much internal storage is available on your device?

Deleted UserOP•3/17/23, 1:15 PM

81 gb empty

Yasser•3/17/23, 1:17 PM

Please clear game cache one time and restart your device, @Deleted User.

weak•3/17/23, 1:31 PM

what's wrong with this game man. i keep stopping auto download yet it restarts again

weak•3/17/23, 1:32 PM

i have limited data and i cant even play the game which just freezes all the time because of my data getting scammed

PPiston You can purchase UC via <https://pubgmobile.com/pay>.

Ω Lifa•3/17/23, 1:38 PM

how do i buy them through PayPal?

Wweak what's wrong with this game man. i keep stopping auto download yet it restarts a...

Yasser•3/17/23, 1:42 PM

Please make sure to disable automatic downloads. If any resources are already being downloaded, you can stop them as well. If the auto-download persists, you can try to perform a routine repair of the game from login menu.

YYasser Please clear game cache one time and restart your device, @Deleted User.

Deleted UserOP•3/17/23, 1:42 PM

no it didn't

пум пум пум...•3/17/23, 1:43 PM

Hello boys

Hello, I can't enter the game, it kicks me out of the game, what is the reason?

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