Cannot Install Games or EAC Runtime

Hi, first time heroic user. I'm having an issue where it seems it cannot get data from places and just fails to complete a games installation or even download and install the EAC runtime. I'm not really certain what is wrong. My connection is fine to anything else (IE: browser, other games, discord, ect.) so I'm a bit stumped. Descriptions for games also don't show up if that's helpful. Here are the logs:

message.txt63.16KB

near-sapphireOP•4/12/23, 1:25 PM

I'm also currently using the RPM version, I couldn't even manage to register the protocol on the flatpak and appimage installations.

nursing-lime•4/12/23, 2:25 PM

register the protocol

nursing-lime•4/12/23, 2:25 PM

as in the logs complained about this?

nursing-lime•4/12/23, 2:25 PM

or did you get some actual error screen?

near-sapphireOP•4/12/23, 2:41 PM

the logs showed a red error message complaining something about not being able to register the protocol. This was on flatpak/appimage, I'm not getting that on rpm.

Nnear-sapphire the logs showed a red error message complaining something about not being able t...

nursing-lime•4/12/23, 2:45 PM

that's not a problem

nursing-lime•4/12/23, 2:45 PM

in other words, don't worry about that. it won't affect your ability to play games

near-sapphireOP•4/12/23, 2:45 PM

gotcha

near-sapphireOP•4/12/23, 2:48 PM

that being said, the main errors seem to be:
(15:03:49) WARNING: [Backend]: Failed download of AreWeAntiCheatYet data: Error: connect ECONNREFUSED 2606:50c0:8003::154:443

(15:03:51) WARNING: [Winetricks]: Error Downloading Winetricks Error: timeout of 1000ms exceeded

(15:03:53) INFO: [Backend]: Starting the Download Queue
(15:04:04) ERROR: [Runtime]: Failed to download runtime eac_runtime: Error: connect ECONNREFUSED 2a06:98c1:3121::3:443
at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1300:16)

(15:04:58) ERROR: [Legendary]: Error Getting Info from Epic API a lot of these

(15:12:34) ERROR: [DownloadManager]: Installation of 0a2d9f6403244d12969e11da6713137b failed with: Error: ENOENT: no such file or directory, open '/home/user/.config/heroic/areweanticheatyet.json'
(15:12:34) WARNING: [DownloadManager]: Installation of 0a2d9f6403244d12969e11da6713137b failed!

near-sapphireOP•4/12/23, 4:41 PM

Managed to solve the issue. Was VPN related. Didn't really consider it for a while as its on my router and everything else works. Managed to just use another VPN to install the games then turn the router VPN back on.

nursing-lime•4/12/23, 4:53 PM

glad you figured it out

near-sapphireOP•4/12/23, 5:06 PM

Cannot Install Games or EAC Runtime

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