This may happen for various reasons. I would not want to seem like I am accusing you of anything, so

This may happen for various reasons. I would not want to seem like I am accusing you of anything, so please contact the in-game Customer Service for more details.

Dyno•7/27/23, 10:47 PM

Please contact the customer service for further assistance, @ICY. Refer to subpoint 5.4 in #faq for further information.

CCloudy We will get back to you on this swiftly.

Lewandowski21•7/27/23, 10:56 PM

okay bro i am waiting kindly check

FFranckCastle This may happen for various reasons. I would not want to seem like I am accusing...

ICY•7/27/23, 11:04 PM

Don’t accuse me :)) just point out the reasons for which this can happen so i can check if I’ve done something that could lead to this or if there is some mistake

IICY Don’t accuse me :)) just point out the reasons for which this can happen so i ca...

FranckCastleOP•7/27/23, 11:05 PM

That is my whole point. I don't want to accuse you of anything, so contact the in-game Customer Service.

ICY•7/27/23, 11:05 PM

Just say what are the reasons which can lead to thisss

ICY•7/27/23, 11:05 PM

You won’t accuse me or anything

FranckCastleOP•7/27/23, 11:07 PM

Main reason is that the player has had performed illicit in-game purchases in the past. You may contact the in-game Customer Service for more information.

Knight🖤King•7/28/23, 12:33 AM

What if I receive 2 Austin Martin skin for same model (blue uaz) 1 key card from 2 different user

Knight🖤King•7/28/23, 12:33 AM

Does that skin dismantle or I get one key card or its converted into coin what exactly happened

_maker1•7/28/23, 12:41 AM

__maker1 Click to see attachment

_maker1•7/28/23, 12:42 AM

Can anyone tell me how to remove safe mode from my account bzc I Sold my old device when I login I got safe mode on

HS•7/28/23, 12:50 AM

My account is stolen need help

Jesus93•7/28/23, 1:02 AM

hi i want ask why this has been constant issue for me since the new update collaboration. when I've already downloaded the mode and maps but for whatever every now and then I've to re-download it and it's annoying every single time i have to do it. when i shouldn't have to.

ℍ

ℍ𝔸ℕℤ 𝕄𝕌𝕃𝕃𝔼ℝ•7/28/23, 1:05 AM

??????

ℍ

ℍ𝔸ℕℤ 𝕄𝕌𝕃𝕃𝔼ℝ•7/28/23, 1:05 AM

ℍ

ℍ𝔸ℕℤ 𝕄𝕌𝕃𝕃𝔼ℝ•7/28/23, 1:05 AM

How can i get it

Quendi•7/28/23, 1:06 AM

Could you please elaborate, @ℍ��ℕℤ ��ℝ?

JJesus93 hi i want ask why this has been constant issue for me since the new update colla...

Quendi•7/28/23, 1:06 AM

Please try to perform a routine repair of the game from login menu and check if the issue still persists.

HHS My account is stolen need help

Quendi•7/28/23, 1:07 AM

Please reach out to the customer service of your social media accounts and the in-game customer service for further assistance with compromised or stolen accounts. If you have a phone number linked to the account, please enable secondary verification through your Account settings of the game.

Dyno•7/28/23, 1:08 AM

Please contact the customer service for further assistance, @maker. Refer to subpoint 5.4 in #faq for further information.

QQuendi Please reach out to the customer service of your social media accounts and the i...

_maker1•7/28/23, 1:09 AM

Would you plz help me out from Safe Mode

QQuendi Please try to perform a routine repair of the game from login menu and check if ...

Jesus93•7/28/23, 1:12 AM

thanks I'll try that

QQuendi Please reach out to the customer service of your social media accounts and the i...

HS•7/28/23, 1:16 AM

I send request to costmoer service from game but now its pending so the hacker he stole mobile number and email and unlink one social media account so I cant go through the game to my account because he made secondry verification

awpciel•7/28/23, 2:22 AM

İpad air 5 th genaration does not optimized for pubg mobile please fix it ı have lag ıssues ı cant play any more this game ı just bougt ıt from apple store they said its not about the device

no your business•7/28/23, 3:53 AM

Dyno•7/28/23, 4:07 AM

We are unable to provide assistance if you do not ask a question or state a problem, @no your business. Remember to read through #faq before asking questions in the support channels.

__maker1 Would you plz help me out from Safe Mode

Cloudy•7/28/23, 4:08 AM

If your account has been flagged as high risk, please contact the in-game customer service regarding this.

CCloudy If your account has been flagged as high risk, please contact the in-game custom...

_maker1•7/28/23, 4:08 AM

My account is secure but I just Change my Device

Aawpciel İpad air 5 th genaration does not optimized for pubg mobile please fix it ı have...

Cloudy•7/28/23, 4:09 AM

Do you have a video recording of the issue?

3bdullah•7/28/23, 4:37 AM

Anyone knows when the amazing rebate event is coming?

Admin Clancy•7/28/23, 4:45 AM

Hii guys, where can i get an official tournament room card from PUBGM to support my community events? Thank You so much!

Moon•7/28/23, 5:00 AM

So basically i have a Google account linked in my account and i wanna log in from my iphone, however i cant, i have 1 twitter too but I don’t remember which gmail is linked with it so how can i know?

CCloudy Do you have a video recording of the issue?

awpciel•7/28/23, 5:00 AM

If you want ı have a match 1vs1 room game and ıts laggy

awpciel•7/28/23, 5:05 AM

@Cloudy can you help me to sende the video its like 2.5 gb

awpciel•7/28/23, 5:07 AM

If you want ı can upload on youtube

Raqqa•7/28/23, 7:46 AM

Hey guys! I used to play in 2019, and i only had my account linked to facebook at that time, ive deleted my facebook and now i cant log into the pubg mobile with my old account, ive contacted korean support by mistake which they replied multiple times with a matter of 2 or 3 hours, they told me to contact global support, its been over a week and no response whatsoever, is there anything i can do?

PapCPal•7/28/23, 8:05 AM

PapCPal•7/28/23, 8:07 AM

Hello, i was wondering if how can i fix this? i thought i needed to wait 1 day to login again, but i still can't after two days, My twitter account has been recovered, i'm using that to login, but still the hacker still has his email linked to the account, it was doing well, since when he logged in, i logged him right out using twitter, now i can't do that

PapCPal•7/28/23, 8:07 AM

And if it's possible to trigger safe mode until it's verified that my account is safe

33bdullah Anyone knows when the amazing rebate event is coming?

Tina•7/28/23, 8:49 AM

No estimated date. Please keep an eye on #game-news.

Eerror - OOO till 12/16 If players want to conduct a third-party authorized PUBG MOBILE tournament for c...

Tina•7/28/23, 8:50 AM

Please refer to this message, @Admin Clancy.

TTina Please refer to this message, @Admin Clancy.

Admin Clancy•7/28/23, 8:52 AM

Thank u so much Tina!

MMoon So basically i have a Google account linked in my account and i wanna log in fro...

Tina•7/28/23, 8:52 AM

Please try to contact the Twitter support in order to change your credentials. If that does not help, please contact the customer service in game for further assistance. You may refer to the subpoint 5.4 in #faq.

AAdmin Clancy Thank u so much Tina!

Tina•7/28/23, 8:52 AM

Welcome!

RRaqqa Hey guys! I used to play in 2019, and i only had my account linked to facebook a...

Tina•7/28/23, 8:55 AM

Unfortunately we are not able to provide you assistance. Please contact the customer service in game for account related issues. You may refer to subpoint 5.4 in #faq.

PPapCPal Hello, i was wondering if how can i fix this? i thought i needed to wait 1 day t...

Tina•7/28/23, 8:59 AM

Please try to log in again after 24 hours have passed, or you can use a device that has already logged into the game in the meantime.

TTina Please try to log in again after 24 hours have passed, or you can use a device t...

PapCPal•7/28/23, 9:00 AM

the hacker used, "log out on all devices"

PapCPal•7/28/23, 9:00 AM

and i tried to relogin after 2 days, still the same message

PapCPal•7/28/23, 9:01 AM

tried to login on my other devices too, still the same.

PapCPal•7/28/23, 9:01 AM

currently waiting on customer support