T
T@Go Green
APut your ingame unique user id, the numeric one
KI have already did that
KAnd they replied me that they cannot reset my account
KWithout explaining further
DIt still is an answer you'll have to accept. You can always create a new acoount.
KI put alot of money in that account
KAnd its already connected with my facebook
KBut i wanted it to be more secured
KBecause i have alot of money poured into that account to not be hacked
KAnd i did it with my number
KBit i forgot to put my new number to edit it
KAnd i deleted pubg because it was lagging in game and when i tried to login back it asked me for my old number verification
DIf you linked the account to Facebook as well, then you can login through that.
KIt doesnt let me connect directly
KRight after that
KIt asks me for phone number verification
KI have put also another email for security reasons but it doesnt give me the other option to verify it through my email
DYou should be able to log in through facebook without your phone number. A verification code can be sent to your email as well.
K
KIt doesnt give me the option to send a verification code to my email
KIts only with my phone number
DTry logging in through Facebook then.
KI do that but look what it says
KComplete the secondary verification
DThat's not the Facebook login page.
KI will record it and send it in private to you can I?
DOn the login page.
AIt's been 3, years I can't login my game
AHelp me anyone
KI send the video at you in pm @Deleted User
AI want to login my game
ABut i can't login
AAnyone DM me so i tell my problem
APlzz
DIf you can not access the phone number, that the code is being sent to and there is no other method to verify yourself, then I don't see a way for you to fix the problem.
You claimed that there is an email linked to the account to? As 3rd link? Maybe try logging in through that.
You claimed that there is an email linked to the account to? As 3rd link? Maybe try logging in through that.
KYeah but how do i login through that email
KShould i click
KTo this one where it says phone/email
DPlease elaborate the cause of that error or contact the customer service as described under subpoint 5.4 in #faq.
DYes. Click that and chose between entering your password or having a verification sent your way through the email.
Hello, my friend's PUBG account was stolen. We wrote to PUBG support for help and they removed the link to FACEBOOK THAT WAS OURS, but the email that wasn't ours is still there and we can't log into the account right now.
We then received a reply saying that they had sent a code to an email (not ours) and that we could use it to log into the account.
By the way, they don't allow to write to PUBG Support Team anymore for about 3 months now.
QIf you submitted a request to the customer service through the account recovery tool, you should have been asked to provide an email when using the account recovery tool. After your request is approved, the same email that you provided to the customer service will be linked to your PUBG MOBILE account and all other login methods will be removed. You can try to use that email to log into the account.
K@Deleted User there is no email coming and when i did that in community help they send me it but now nothing
DWhat exactly did you do?
KBut how it is possible that there is no other way to fix this problem