Hi! How can I get bundle without canceling images and risking interruption of service? I just want t

Hi! How can I get bundle without canceling images and risking interruption of service? I just want to add video steaming. This feels like bad UX to me. Please help!

mailman•8/28/23, 5:53 PM

Hi! I've had some videos that I've streamed get stuck with their status as "Live" even when I stop streaming to that Live Input. Whenever I go to delete the video, I get a "Not Implemented (Code: 10046)" error with message "You cannot delete in-progress live video. Conclude the live stream and try again.". Because of this, I've slowly had a pile up of videos that are stuck on "Live" that I cannot delete. Does anyone know how to resolve this issue? Alternatively, is there an API-based workaround to reset/force deletion?

Here is the video id of one such video: d2561f193e79399456e9e52a1ed163a0

Aalphaβiota | Ekonavi Hi! How can I get bundle without canceling images and risking interruption of se...

Nat•8/28/23, 6:06 PM

I got stuck on the same thing. I thankfully ran into this before launching my product but I agree, its rough UX for anyone building a user-facing product.

Jjivan Streams webhook are not working. I want webhooks to fire when stream start & sto...

jivan•8/29/23, 1:49 PM

Webhook notifications for stream start and stop are not triggering. Can anyone help here please ?

Jeff•8/29/23, 2:02 PM

Is it possible to specify allowed origins within a signed URL?

I need to dynamically change the domains allowed for a stream often enough that hitting the Cloudflare API to do this for each video wouldn't be possible

Jeff•8/29/23, 7:29 PM

Is there a way to start a video at a specific point in time when the video loads?

Normally on youtube you can add ?t=120 to the URL to do this...does Stream have that functionality?

Lla.x.rc Did it happen recently or it has been happening for a while?

mailman•8/29/23, 8:16 PM

I have 6 videos stuck in this state, the oldest one is from 3 months ago and the most recent one is from 22 days ago

rnewmanjr•8/29/23, 9:24 PM

Possibly a dumb question but I am really new to live stream. I have 1000 minutes a month. If I send to facebook and youtube as live does the minutes viewed on their platforms count against my minutes or just the total time sent to their platforms? I send 60 minutes live to fb and yt. 1 viewer each platform. thats 120 minutes total.

leesus•8/30/23, 10:52 AM

I am creating direct upload URLs for users to upload video. These are set to expire after 5 minutes. If a user starts to upload a file and then cancels the upload, the “pending upload” links remain in the dashboard indefinitely.

My webhook is not called with an upload failure as I would expect, and the links are not deleted from the dashboard after 5 minutes as I’d expect either.

Are these bugs, or expected behaviour? The former issue is problematic for my app, but the latter issue leads me to believe we will be charged for all these expired pending uploads.

Can anyone from Cloudflare side help with this? I reached out to support over a month ago and have had no response.

Altrius•8/31/23, 6:32 PM

I would be interested in a version of Stream which was built for audio content, instead of just video content

not sure if thats niche or not though haha

arggh•9/1/23, 12:12 PM

BUG: Playing a vertical aspect ratio video clips the top off and shows a large black bar between the actual video content and the player's control bar on Mac OS / Safari 16.6. Other browsers seem unaffected. Regular landscape format video also works as expected.

jivan•9/1/23, 5:42 PM

Hi folks ... Seems like I can not run 24x7 stream. It's stopping automatically after 5 hours. Is this a limitation or I'm doing something wrong here ...?

Unsmart•9/1/23, 6:00 PM

You can stream 24x7. I would check you settings and ensure you bitrate isnt too high and that your internet is not having issues causing disconnects.

Unsmart•9/1/23, 6:04 PM

Only limitations really for streaming 24x7 is that recordings of a 24x7 stream will be limited to the first 7 days. Disconnects can happen at any point regardless though due to many factors so make sure you reconnect on any issues.

AAltrius I would be interested in a version of Stream which was built for audio content, ...

Gagan Suie•9/1/23, 7:43 PM

The Mage-Web repository has examples of just doing audio. It's just using WebRTC Whip/Whep but sending audio only. You would consume that in a <video> element.

UUnsmart Only limitations really for streaming 24x7 is that recordings of a 24x7 stream w...

jivan•9/1/23, 8:06 PM

Thanks for the suggestion.
Also Webhook notifications for stream start and stop are not triggering. Can you help with that ?

Unsmart•9/1/23, 8:07 PM

Never used them so not sure how they work at all. All I can offer at the docs: https://developers.cloudflare.com/stream/stream-live/webhooks/

UUnsmart Never used them so not sure how they work at all. All I can offer at the docs: <...

jivan•9/1/23, 8:10 PM

Following doc Already subscribed to but not reciving alerts of stream strat or stop. Additionalaly I read somewhere in doc that webhooksnneeds to be enabled in account. So for that whom should I contact ?

Jjivan Following doc Already subscribed to but not reciving alerts of stream strat or s...

jivan•9/1/23, 8:13 PM

I believe we have enterprise plan as well.

Jjivan Following doc Already subscribed to but not reciving alerts of stream strat or s...

Erisa•9/1/23, 8:58 PM

?support

Flare•9/1/23, 8:58 PM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal.

For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

GGagan Suie The Mage-Web repository has examples of just doing audio. It's just using WebRTC...

Altrius•9/1/23, 9:38 PM

oh I didnt know about that, thank you!

BBake I'm getting "Error creating download mp4." when I try to create an mp4 download

khalil•9/3/23, 1:20 AM

Hi, I am also still getting this issue multiple times a day "Error creating download mp4."
@Mickie Betz Please let me know how to proceed, I can send you the video ID if you'd like. Currently I have a very hacky download reset process, and would really appreciate your help getting this resolved!

Jeff•9/3/23, 5:19 PM

Cloudflare seems to be adding the frame-ancestorsframe-ancestors header if you enable allowed origins

Is there any way to remove that?

Jeff•9/3/23, 7:25 PM

Is stream an abandoned product?

Seems like almost none of the questions are answered here (even if you ask during business hours)...support is no better since they take weeks to reply and they don't really read the questions being asked

Erisa•9/3/23, 7:40 PM

Is stream an abandoned product?

No, Stream is an actively supported and maintained product.

Seems like almost none of the questions are answered here (even if you ask during business hours).

Any help given in this channel is on a best-effort basis and even when employees participate it is something they do of their own choice. Everyone volunteers time to be here and help where they can (including myself), so it's understandable we can't get to every question asked. Scrolling up I see active engagement by the Stream team and community on several questions, so I'm not sure where you are getting that impression from. Apologies if I am missing something obvious!

support is no better since they take weeks to reply and they don't really read the questions being asked

Sorry to hear about this! Generally the response times for support will vary by plan level and for Pro and Business customers especially there is a greater demand so it can take some time to get to those unfortunately. We are always looking into ways to improve on that front.

Regarding the responses, if you have a specific ticket you are thinking of, would you be able to share the ticket number so I can take a look at what happened and see if I can help?

EErisa > Is stream an abandoned product? No, Stream is an actively supported and mainta...

Jeff•9/3/23, 7:51 PM

From what I've seen above, Cloudflare employees might only answer the <10% of questions here that are easy to answer (usually covered by docs), but everything else is ignored, which is completely understandable.

It makes sense since support should be used for difficult questions, but even those don't get a useful reply in my experience, and you usually have to wait weeks to get any kind of reply. I'm on the biz plan so I thought I would get quicker responses.

Maybe I need to be on enterprise for that but I've heard some horror stories with that too..

Not even going to bother sharing any ticket numbers or anything since I've tried that in the past to no avail...it's just a matter of getting the right people in front of it which doesn't seem to happen for anything.

Maybe my use case for Stream isn't possible so I'll look elsewhere.

Appreciate the reply regardless.

EErisa > Is stream an abandoned product? No, Stream is an actively supported and mainta...

leesus•9/4/23, 8:33 AM

Can I piggyback on this and ask you to take a look at support ticket #2879792? It's been 5 weeks without any response other than "ask the community".

Md. Rashidul Hasan (OPL)•9/5/23, 7:13 AM

I have seen that WebRTC is still in beta. When will it be released?

Ttsmith The allowed origins feature is to protect against hotlinking, that's one part of...

Jeff•9/5/23, 2:01 PM

That makes sense but I can't use signed URLs since my visitor IPs change often (lots of them are on phones)

Don't want to name other providers here but the main competitor to Cloudflare Stream doesn't add the frame-ancestorsframe-ancestors header, so I was looking at using that instead.

But I like Cloudflare's services a lot so I'd stick with CF stream if I could. I especially like the WebRTC support that you guys have (although it's still in beta)

Essentially my use case is that I have customers with a lot of different custom domains that will need to embed videos, and those custom domains can be added/removed at any time.

So my plan was to allow my domain as an allowed origin only, and then put the video inside of an iframe on that domain.

Inside of the iframe I check the referrer to make sure that it's actually allowed and it's one of my customer domains. If not, it doesn't display the video.

Like I said, this works with another popular service which has the same allowed origins feature.

I'm not sure why the decision was made to add the frame-ancestorsframe-ancestors header; if I didn't want anyone iframing my domain that's my responsibility to prevent it using X-FRAME-OPTIONSX-FRAME-OPTIONS or similar.

Would be happy to share more details if you need it.

Ttsmith You can use signed URLs without specifying IP addresses. You can also update all...

Jeff•9/5/23, 2:28 PM

Yeah the problem I have with using signed URLs is that it would have to be sufficiently restrictive enough (i.e. by IP) for me to be sure that no one else can embed my video.

If I set the signed URL expiry too short, then video playback would get interrupted with longer streams.

If I set it for a decent amount of time and allow it by country, then it makes it much easier to exploit and people could easily just take the signed URL and embed the video elsewhere.

An alternative would be if I could detect errors when the signed URL expired, and update the signed URL without interrupting playback (since it would have likely preloaded 20 seconds or so)

I'm using the Cloudflare Stream player and the error event never seems to trigger (https://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/ mentions it).

the frame-ancestors header prevents hotlinking by preventing someone from embedding someone else's player

That makes sense -- I'm using the Cloudflare player so it'd be nice if that header could be removed in that scenario, but I can understand how that may not be possible.

I do want to find a way to make it work with CF Stream, so if you have any ideas I'd appreciate it.

Appreciate your help so far.

Stream Player API · Cloudflare Stream docs

For further control and customization, we provide an additional JavaScript SDK that you can use to control video playback and listen for media events.

Ttsmith Well, where were you going to do the "is this one of my customer's allowed origi...

Jeff•9/5/23, 2:36 PM

Their IP likely going to change during playback though since a lot of them are on phones

So I was hoping to use the error event to see when that happens and generate a new IP specific signed URL

But like I said, that error event does not trigger at all even when a signed URL expires

Jeff•9/5/23, 3:11 PM

the frame-ancestors header prevents hotlinking by preventing someone from embedding someone else's player

This is still odd to me since it should be my responsibility to add the frame-ancestorsframe-ancestors header on my own to prevent anyone from iframing my website

I get the decision since most people would want that, but it definitely shouldn't be forced

Ttsmith Hmmm... do any events fire via the player API? That is definitely a supported us...

Jeff•9/5/23, 4:31 PM

Yeah other events fire for sure

The error event is a standard video event, so maybe those types of errors don't show due to that.

In that case the docs should be updated since it says:

error
Sent when an error occurs. (e.g. the video has not finished encoding yet, or the video fails to load due to an incorrect signed URL)

error
Sent when an error occurs. (e.g. the video has not finished encoding yet, or the video fails to load due to an incorrect signed URL)

The stalled event works so I may just use that and try to figure out something with that.

If I use a custom player I can detect if the manifest fails to load on page load too:

hls.on(Hls.Events.ERROR, function (event, data) {
            if (data.details === Hls.ErrorDetails.MANIFEST_LOAD_ERROR) {
                console.log(data);
            }
        });

hls.on(Hls.Events.ERROR, function (event, data) {
            if (data.details === Hls.ErrorDetails.MANIFEST_LOAD_ERROR) {
                console.log(data);
            }
        });

So I think I'll just use Stream using a custom player to detect errors

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