Payment shows unsuccessful even though it's not
Hello,
I got an email today morning about last month usage (1 Aug - 1 Sep) payment shows unsuccessful even though it's not,
The amount is charged from my bank account, and got a full receipt from my bank showing that the amount is actually charged successfully.
In Railway.app dashboard it says:
I already contacted
billing@railway.app hoping to solve the issue, but mean while if there is anything I can do to resolve it to avoid disconnection of services please do share with me ππΌ10 Replies
Project ID:
66e86b54-709d-4b45-9625-e3b0bf32a5c766e86b54-709d-4b45-9625-e3b0bf32a5c7
Thread has been flagged to Railway team by @Brody.
Seeing this on our end.
Could you contact your bank to ensure the payment actually went through?
they said they saw a withdrawal and their bank account
@semi.9
Yep. Sometimes these show up even after a payment failure and then later your bank shows a reversed charge.
Hence the contact them for confirmation thing.
gotcha
I contacted them at morning they told me that the payment was successful and amount was charged, but I will make sure again maybe it was reversed later on, I will contact them again and get back to you ππ½