Payment shows unsuccessful even though it's not


I got an email today morning about last month usage (1 Aug - 1 Sep) payment shows unsuccessful even though it's not,
The amount is charged from my bank account, and got a full receipt from my bank showing that the amount is actually charged successfully.

In Railway.app dashboard it says:
You have an unpaid invoice. Click here to pay your invoice in order to avoid disconnection of services.

I already contacted billing@railway.app hoping to solve the issue, but mean while if there is anything I can do to resolve it to avoid disconnection of services please do share with me 🙏🏼
Thread has been flagged to Railway team by @Brody.
Your account seems fine on my end. Could you share a screenshot of what you're seeing?
I might have spoken too soon. Hold on.
Seeing this on our end.
Could you contact your bank to ensure the payment actually went through?
they said they saw a withdrawal and their bank account
Yep. Sometimes these show up even after a payment failure and then later your bank shows a reversed charge.
Hence the contact them for confirmation thing.
I contacted them at morning they told me that the payment was successful and amount was charged, but I will make sure again maybe it was reversed later on, I will contact them again and get back to you 👍🏽

Looking for more? Join the community!

Recommended Posts
Deployment issues in Spring Boot projectHello, I am a newcomer using the Hobby Plan. My project is built on the Spring Boot platform and runBackup DatabaseHi, is it possible to perform or schedule database backups on railway? If so, could you explain howIssuing TLS certificate ongoing for 4 days nowHey folks, I've added a CNAME dns on my domain on Monday, and then it changed the status on the railfrontend web app making requests to wrong endpointOn my frontend web app I have a env variable configured to be the endpoint of my application but wheI have run graphql api for railway, I want to know how I can add custom domain by using this api.from the graph ql api, I can query project info and add plugins to project. But I do not know how toIs there an easy way to pause a project?Hello, we have a secondary development environment that we need for testing every once in a while. Ideployed flowise bot, no url generatedI have deployed a flowise bot and I have a hobby tier on railway. The issue is that after the deployDoes anyone know how to enable mongoDB drivers in a php/laravel project?Y tried to added with this command in the env tab NIXPACKS_PKGS=php81Extensions.mongodb But it stillInstalling php-gd extensionIs there a way for me to use Nixpacks to install php-gd in the setup stage of the build process. Or bind [::1]:5433: Cannot assign requested addressI'm trying to use an SSH tunnel and need to bind to my local port 5433 but keep getting this error. charged for hobby plan ?I have been charged 5 dollars for the hobby plan whilst my usage was below it and every month i had Custom Domain - Waiting for DNS updateI have deployed an app on Railway and set up a custom domain. I've tried to get the custom domain tDeployment has crashed with FileNotFoundError: [Errno 2]Hi. I am have problem with my JSON file. I try to deploy my flask chatbot project the have function nocodb - update failedHi I am testing the railway nocodb hosting, I was informed by the nocodb that there is an update thaDoes waived hobby plan fee expire?I am on hobby plan (previously developer) and I have the hobby plan waived. I would like to confirm Deployment issues in Golang projectProject id : 4e543459-a744-4198-970b-be420281426a I am trying to deploy a go lang application, it's Using a custom domain with cloudflarehi! I'm ready to deploy my project to my domain, and now railway has detected my cname record, but icron job timezoneGreetings! I want to host a script which runs at a certain time relative to my time zone (GMT+3). Whtsc: Permission deniedI just subscribed to the Hobby Plan and am trying to deploy my first backend. It was working fine iPostgres MemoryIt is possible run commands like 'top' or 'pg_top'? I need check memory usage for my Postgres instan